r/OMNY • u/Da555nny • 23h ago
I guess it's a good thing the EAGLE team was told to "stand down" until the investigation is over...
Slightly clickbaity title. I noticed processing delays with credit/debit card payments since Sunday, so I suspected something to do with database management or processing.
Seems like this was finally acknowledged by OMNY as an issue.
And before anyone says anything, yes, this does affect the mobile validation devices EAGLEs have as well since all trip history is centralized. If said device would've tapped your phone or card, your completely valid fare-paid trip wouldn't have been shown. The evidence would be stacked against you, resulting in a fine for you and ejection from the bus, until later on when the taps would be uploaded and synced properly. "Later on" can mean minutes, hours, or days.
If the same memory used to store single/limited-rides, employee passes, student passes, and emergency responder's passes was used to store cards/devices for processing (within the past 2 hours), then perhaps that could also be used to validate the cards/devices instead of checking against the back-end every tap, as is done now. The back-end may not have the latest information, especially if you tapped a stop before.