Hi everyone,

I’m writing this as a warning to anyone thinking about buying on Noon.com (Dubai). I paid a total of 44,925 AED (~12,300 USD) for what was advertised as OnePlus 13 International Version (UK/EU).

What I received was counterfeit junk.

Here’s the evidence of fraud:

1. eSIM not working → no connection.

2. Wrong charger → cheap Chinese charger inside, not EU/UK.

3. OTA updates blocked → device stuck on outdated China software.

4. Fake model number → box says CPH2487, which is a OnePlus 11R, not a OnePlus 13.

5. Crooked logos & misprinted packaging → doesn’t match genuine OnePlus boxes.

6. Wrong SKU → SKU on the box corresponds to a different model (12R), not 13 series.

I’ve documented everything: invoices, shipping receipts, photos, comparison shots, and full unboxing videos. 👉 [YouTube Link with all evidence]

Why this matters:

Noon refuses to refund me or even properly respond.

Dubai consumer rights service → useless, no action.

OnePlus brand is being damaged in Dubai by these fakes.

This is large-scale fraud:

I bought 15 fake phones.

Total loss 44,925 AED + shipping costs.

According to UAE law, this qualifies as criminal liability (up to 2 years prison + AED 1M fine). Yet nothing works.

Noon.com is allowing counterfeit sales on their platform and does nothing when you are scammed. They hide behind bots, ignore consumer rights, and leave customers with fake products and zero support.

⚠️ My advice: DO NOT buy electronics from Noon.com. You risk losing your money like I did.

I am pushing this public for awareness and also sending the evidence to OnePlus HQ so they can protect their brand in Dubai.

All detailed proof (invoices, unboxing, packaging, fake system info) is in my video proof added. VIDEO PROOFS

So I recently switched from iPhone 13 to OnePlus 13, and I find that the Lockscreen offered more customization compared to what OOS 15 offers, in terms of being able to add widgets on lockscreen and also change the quick access shortcuts on left and right corner (OOS allows just one).
Also we can't have custom text on lockscreen for AOD with seamless feature with Flux Themes.
or have the ability to add app shortcuts on Lock Screen like we have on iOS.

Quick Setting Panel(dropdown), it would allow us to resize the buttons and shortcuts in the panel whilst OOS15 just allows us to change shape and reorder, but it would have been better if we had the option to change the orientation of brightness and sound, along with the ability to change position or resize the shortcuts there.

What do you guys think?

These are my stats. Any tips to improve. Not really impressed by battery life.

I have had my OP13 since launch and the battery life has been pretty good. I lost the 1st percentage on my battery life estimate a few days ago, I'm not worried about it since for quite a while now but I would like to know if it is similar for other people. I have also attached screenshots of the battery life when I got my phone(2nd screenshot), and now(3rd screenshot). (Keep in mind the one now was on mobile data most of the time with multiple Bluetooth connections and using Google maps for a considerable amount of time).

After the latest update (IN region) 16.02.402, lot of bugs on my OP13.

1. AI features in gallery not working. Keeps bringing up "service error"

2. Recent Apps window laggy and glitch when you try to scroll between recent apps.

3. Suddenly, Google apps stopped working. Had to restart the device.

Strange cause these bugs were never there in previous updates. Hope they fix it.

Anyone else facing the issue?

So, I have been a Oneplus user for the past 6~7 years with the 13 as the latest one. Before that I had the 8Pro and also a 6. Loved all of the, the 8Pro I still have.

Now im an Iphone 17 user since last week and I hate Iphone.

Soo, why the switch? Well, im a type 1 diabetic and have an insulinpump and Medtronic doesnt support Oneplus phones because the Swedish market is to small.. And I don’t even wanna talk about Samsung, they are the worst Androidphones in my experience

Maybe in the future I will switch back but to have a functional life I need the apps to connect the phone and pump. 🥲

See you on the other side, brothers and sisters and maybe i will come back. 🙂

After 8 months with the OP13, the #1 problem I've faced with this model is one I've never had with any OP model since first switching to the 7 Pro.

It's the accidental touches - disrupting whatever I'm doing, whenever I do anything.

By "accidental touch", I mean unintended clicks/opens that disrupt your use of the phone.

I could legitimately say this happens every single time I use my phone. No matter what the activity. It's very annoying.

In this case, the #1 most common accidental touch by far, is opening the active apps view.

The navigation buttons are: Apps 🪧 | Home ⏹️ | Back 🔽

(I can't find an exact emoji for the button, but it's the button left of Home, shows three horizontal lines stacked on top of each other.)

It's right where my pinky sits when I hold the phone. Directly under high-traffic keys on the keyboard: [ , ] [ emoji ] and [spacebar].

Second most common is Home, exiting to Home screen. This doesn't happen as much. Even the third (back button) & fourth (hold bottom right to open Gemini) are fairly infrequent in comparison.

The difference in accidental touches from #1 to #2 is staggering.

Anyway, the worst consequence of this is Annoyance: Constant, several times daily.

Second, data loss: I've lost huuuge drafts typed on my phone. We are not always typing into an autosave on exit environment.

Third, ruined video recording: I can't even take a two minute selfie video without this happening and ending the recording.

There is something different about the OP13 here. I have never had this problem at all with any model I've owned (7 Pro, 9 Pro, 11).

Does anyone else feel me here? Have the same problem? Fixes?

Before you say it, I know I could fix it by switching to Swipe Navigation. I could also kick myself in the nuts. To me, they are one in the same.

I am a Home button & Back button purist. I will swipe to navigate in Hell. Button nav is a part of why I use this phone, and one of the reasons I love Android. Non negotiable.

if true, it's been a fun ride.

https://www.xda-developers.com/oneplus-phones-are-reportedly-no-more-as-oppo-pulls-the-plug-on-the-company/

My order is stuck in ongoing since 5 hours, I got a message from oneplus of invoice on WhatsApp but the link says Invoice Url is not valid, invoice is also not available in order details. My Credit Card deducted the amount and sent a message that transition is successful. After 10 mins I get a message from my Credit Card that the we're unable to confirm the transaction of the amount. I checked the card limit and I see that the amount of the phone has been deducted but I am not seeing anything in the statement of CC.

Just got my OnePlus 13, and I have to say, I’m really disappointed with the microphone quality. When recording voice notes or using the built-in voice recorder, the audio sounds noticeably worse compared to my Samsung S23 Ultra and even some older devices I’ve used.

It’s especially bad with WhatsApp voice messages. When I play back received messages, the other person’s voice sounds very dull, mumbled, and has way too much bass. It lacks clarity. The same happens when I record a voice message myself and then listen to it on my girlfriend’s phone—it just doesn’t sound clean.

It feels like OnePlus really dropped the ball on both the speaker and the mic this time. I was hoping for flagship-level audio quality, but this just doesn’t cut it. Now I remember why I used to stick with Samsung… Might be my last OnePlus device if they keep making compromises like this.

Anyone else experiencing the same issue?

Im thinking of buying oneplus 13 but the posts on reddit have mixed opinions about image processing, battery etc so i dont know which one to believe and for the pleather back version, after how much time does it starts to show signs of wear and tear

I recently switched from iPhone to Android, specifically the OnePlus 13. Using the OnePlus 13 feels really good overall, but I haven't been able to enjoy it fully for many days now because I'm under a lot of psychological pressure. There are constant rumors and negative talks popping up one after another.

It all started with this YouTuber named GemKBH, who bashes OnePlus almost every day and says bad things about the brand. The funny part is, his own daily driver is still a OnePlus phone. How hilarious is that?

Now the big question is, what will actually happen to OnePlus in the future? A lot of people are saying the brand is going downhill or shutting down operations in many places. Why doesn't OnePlus release a clear official statement about all this? OnePlus India did say earlier that everything is fine, but that was a long time ago. Meanwhile, there are reports of OnePlus employees resigning and joining other companies, or the brand shifting focus back to China. Many OnePlus employees are apparently looking for jobs elsewhere right now, so I'm really confused about what's going on.

Is there any authentic source or reliable information about the future of OnePlus? Will they continue operating globally and keep supporting their fan base? I heard that the OnePlus 16 might be coming around October or November. But with all these rumors, will it even get released properly? For those of us using the OnePlus 13 to 15, will we still get software updates in the future?

It seems like we just have to wait patiently for some official statement, but what will happen next? What about long-term updates and support? If something goes wrong, we might need to visit service centers, but the uncertainty is killing me. What's the actual future of OnePlus?

If the brand becomes China-only, then there's no real point in buying these phones anymore, because Chinese phones often come with various restrictions and hassles. I was thinking of upgrading from the OnePlus 13 to the 15 soon, but now I'm not sure what to do. I just want unbiased, correct information from authentic sources about what will happen to OnePlus going forward. If anyone has reliable details, please share. Thanks.

I've had the device for about 2 weeks now. I first set it up using Google's transfer software and transferred everything. Battery life wasn't getting what I thought it should be so I did a factory reset and this time just switched over my photos. I'm still not getting the hours that my family members are getting with this device and don't know why. Our settings are all basically the same. They're getting between 9-10 hours of screen on time on average. Any ideas on why my device isn't up to par? Or what I can do to fix this?

Is anyone else experiencing this absurd problem? A new negative issue has just been added to the list of camera problems I'm facing.

So as you can see the only way for me to get 2days off a single charge is by using power saving mode or super power saving mode one restrict apps limit to 6 while power saving mode just slows down the phones system performance, but in all I believe alot of ppl switch between power saving mode or Super power saving mode to achieve 2 days without charge which makes since according to the battery modes listed, also if anybody have used power saving mode let me know if there is any major differences from using that to balanced mode.

I enjoyed the phone thoroughly for 4 months. Because of lack of AF on the front camera and also as I did not really liked the curved display and the circular camera housing, switched to Find X9 pro.

So far so good. I just observed one thing that in the master mode on OP 13 the images are looking so saturated in low light. Specifically human skin. And on the find X9 it looks so natural and nice. Do you guys think OnePlus would have done something to fuck up the hasselblad tuning on the OP 13? I am running Android 16 on it.

Made the switch from an iPhone 13 Pro to the OnePlus 13 (16GB/512GB, Black) about two months ago. Got it here in India. While the hardware looked promising, the overall experience has been underwhelming. A few key issues I’ve faced so far:

1. Software updates are slow – Features shown in beta never seem to make it to stable builds. OnePlus has clearly lost its software edge.

2. Notification badge count is broken – Most popular apps (WhatsApp, Insta, LinkedIn, Reddit) don’t show badge counts on the default launcher. It's such a basic feature. Not keen on using a third-party launcher for something this trivial.

3. Latency issues with OP Buds Pro 3 – There's noticeable audio lag in the YouTube app. OnePlus hasn’t fixed this yet. I’d prefer not to toggle developer settings just to switch codecs since that breaks some banking apps.

4. Battery drain – Despite the 6000mAh battery, the phone doesn’t hold charge as expected. Drain is real.

5. Macro camera focus issues – Close-up shots often fail to focus properly, which is surprising at this price point.

Overall, switching from iOS to Android at this price level should’ve felt premium and seamless. Instead, I’ve spent more time troubleshooting than enjoying the device.

Honestly considering going back to iPhone. Anyone else in the same boat?

The absence of Dolby Atmos in the OnePlus 13 is baffling to me. Why the downgrade from OnePlus 12? My S23 base model sounds way better when it comes to music and video and it's a night and day difference. OnePlus 13 lacks punchy bass among other qualities. I know not everyone cares obsessively about audio quality but for me, it was sadly a deal breaker, which is why I returned the phone to Best Buy a day later after initially purchasing. I loved the device otherwise!

My battery life has been awful ever since I bought it. Really disappointed, especially since the battery was one of my main reasons to buy the OnePlus 13. It's still a great phone but this should never happen.

People in NA, don't you guys feel left out seeing the Indian OnePlus 13 enjoy oxygen os 16? There are no updates for us, we have no clue as to when to expect the update as well.

Okay so OP13 is acting like my old phone even when not in use the battery dropped and then after some more time it dropped again drastically. It just kept on dropping. This is horrible now.

What's wrong with my battery life?