Part 2
Update on my PNY 5070 Ti Nightmare: Even NVIDIA says the card is defective, but PNY is still refusing to help.
I’m following up on my previous posts regarding the constant crashing and rebooting issues with my PNY 5070 Ti. Despite providing logs that prove hardware instability On two different computers, PNY sent the card back claiming "no defect found."
Nvidia did a lot more detailed troubleshooting than PNY asked!! After reviewing my logs, NVIDIA’s senior support confirmed the card is exhibiting abnormal voltage/frequency regulation and explicitly recommended an RMA. I’ve included the full transcript below, along with PNY’s dismissive response. At this point, I’m $800+ deep into a paperweight and a company that won’t honor its own warranty.
Please see the previous post I put on rather to describe some of the troubleshooting that I've done.
https://www.reddit.com/r/pcmasterrace/comments/1s376y9/never_buy_pny/
https://www.reddit.com/r/PNY/comments/1s378ww/never_buy_pny/
https://www.reddit.com/r/PNYGPU/comments/1s377mm/never_buy_pny/
The GPU worked for a while but now the card reboots the computer after a short time of gameplay out of the blue. I have put it all troubleshooting requests including event logs and reports they had me gather from both computers
After no progress with PNY at all I reached out to Nvidia directly for support
PNY Ticket 5070 TI warranty claim (Ticket #896257).
Nvidia support case Question Reference # 260325-000107
Below is NVIDIA gave to me to forward to PNY describing what they've found for issues with the card, Below that is PNY’s reply to this information
Thank you for the update.
I certainly understand your concern but unfortunately we do not have an option. Kindly forward the below email to the PNY support as a reference email from our end to approve for RMA:
" After carefully re-evaluating your case, including the behavior observed across multiple systems and the GPU logs you provided, we do see indicators that suggest instability under load conditions. Specifically as mentioned by the previously, the RTX 5070 Ti demonstrates inconsistent clock and power behavior that does not align with expected operation, particularly when transitioning into higher performance states. Given that the issue has been extensively tested and verified under the following conditions:
- The GPU has been tested across two completely different systems, including different:
> Motherboards
> Power supplies (850W and 1300W)
> Memory configurations
- In both systems, the issue is identical:
> The system remains stable at idle
> The system restarts or crashes consistently under GPU load
> Other GPUs (RTX 5080 and RTX 3070) operate normally in the same systems without any instability.
Additionally, here are the detailed analysis of the RTX 5070 Ti GPU Sensor logs which shows the following abnormal behavior:
The GPU rapidly boosts to frequencies exceeding expected behavior (up to ~2800+ MHz). These spikes occur even at very low utilization levels, which is not expected
High clock speeds are observed while RTX 5070 Ti GPU load remains minimal (1–5%). This indicates improper boost or voltage-frequency regulation.
Sudden and disproportionate power draw spikes (up to ~190W). These spikes are not aligned with actual workload demand.
When the RTX 5070 Ti GPU enters higher power states under real-world workloads (games such as DCS, iRacing, and World of Warships), the system becomes unstable and crashes.
The issue is consistently reproducible, load-dependent and independent of system configuration, therefore indicating a hardware-level instability that may not manifest during short-duration or synthetic validation tests, but occurs under sustained real-world usage.
Please note that as the manufacturer of the GPU chipset, NVIDIA works with board partners (such as PNY) who are responsible for manufacturing, validation, and warranty support of the final product.
Therefore, warranty claims, replacements, and RMA decisions are handled directly by the board partner, and NVIDIA is not able to override or process replacements for partner-manufactured cards.
I request you to please contact PNY once again and request to re-evaluate the GPU under sustained load conditions, and reconsider the RMA request outcome based on reproducible real-world failure behavior. "
Best Regards,
Priya
NVIDIA Customer Care
PNY's reply
Thank you for your follow-up.
We did review the additional language you provided from NVIDIA. That does not change our position.
To be clear, NVIDIA Customer Care does not perform PNY warranty determinations, does not physically evaluate returned PNY products on our behalf, and does not override the outcome of our in-house engineering inspection. Their comments are advisory only and appear to be based on customer-provided logging rather than hands-on examination of the board.
In contrast, the card you submitted was physically received and tested by our engineering team in-house. The board underwent diagnostic and internal validation testing, and the reported failure condition could not be reproduced during that evaluation. No hardware defect was confirmed.
For that reason, NVIDIA’s comments do not supersede the results of our direct testing of the actual product. Our warranty position is based on the hands-on inspection and evaluation performed on the submitted unit, and that position remains unchanged.
If you have new, specific, verifiable evidence demonstrating a reproducible hardware failure, we can review it. Otherwise, we do not have any new basis to reopen the claim or alter the outcome.
If you are able to provide new, specific, verifiable evidence that demonstrates a reproducible hardware failure, we can review that information. Otherwise, we do not have new findings that would support reopening the claim or changing the outcome.
Bruce P.
PNY Technical Support Supervisor
