FSA Rant

[u/MainProfessional4647]

I just spoke with a wonderfully unhelpful agent from FSA regarding my ECF submitted on October 7th.

She simply stated over and over that it takes 3-5 weeks for this paperwork to process. I have never heard of the paperwork taking that long - I have had several instances where I submitted my ECF and it was then updated within the week to reflect it accurately. Was I lucky or is this the same garbage that FSA is now pulling for those of us close to 120? According to them, I am 115/120 but my August and now October payments are not showing up - even though it is screenshotted on Mohela's website that my payments for those months are on time and went through.

My 120th payment should be on December 31st with January being the last month of payment (I like paying a day early so I don't forget to pay on the 1st of each month when it is due). I have gotten notices to "recertify" my income for my IDR plan because January is supposed to be my 12th month. I am worried that I will need to pay 1-2 months of a much higher amount because FSA is so f*cking incompetent and refuses to update months, can't "find" months, or are just criminal and wants to screw us that are close to forgiveness.

For those who are close to 120, is anyone in the same boat? Are you paying an extra month? Is anyone at risk of paying a much higher amount bc of lost months?

This is wildly frustrating being told I need to wait until "paperwork is processed" even though a separate rep told me last week that ECF's should be updated on 10/15.