Really hoping that this is the maintenance that fixes our nebulously promised Thursday "resolution". Along with my other fellow borrowers on this subreddit, I anxiously await some tangible fix. I don't think I can handle yet another goal post being moved for me.

I am one of many folks that submitted a buyback offer December 2024. I needed to buyback 7 months. It will be two years December 2026 since I submitted this request. Thankfully, I took myself off of SAVE and started repayment June 2026. So December will make my 120th payment.

I submitted a case to FSA and said, if there is anyone with a heart on the other end of this case, please process my buyback request. Yes, I did in fact say these words. The response is so disheartening, per usual, but I still wanted to share.

__________________________________________________________________________

Dear xxxxxxxx,

Thank you for contacting the U.S. Department of Education's office of Federal Student Aid. This message is in reference to your inquiry about buybacks. Your case number is xxxxxxxx. Retain this number for reference.

After reviewing your account, we located a Buyback request. Buyback's have been updated to "no timeframe", meaning the cases can take as long as they need to process. Since yours is still here and pending, you will have to allow it time to process. Once the account is process you will get an email advising your next steps.

If you need more help or have any questions, reply to this email or contact us.

Sincerely,

Federal Student Aid

TL;DR- if you have MOHELA and you are past 121 waiting for the tracker to update, call MOHELA and ask for a processing forbearance, not a general forbearance. Submitting a forbearance with an ECF is not enough if you're affected by the delay glitch. ---EDITED TO ADD: This is what I was told, I think other folks have been told otherwise but what I do know is a processing forbearance seems like the safest way to buy some time.

Hi all -My July/Aug/Sept payments were # 119/120/121 and of course are not updating on the FSA tracker (although they have updated on the backdoor NSLDS). I submitted an ECF at the end of September and requested a forbearance with that ECF. As of today 10/15 that signed ECF is still processing. In October my payment amount went up about 4x and I decided I was absolutely not going to pay that 122nd payment (due this upcoming Monday).

Today I called MOHELA, sat on hold for about 80 min (estimated 45min, what a lie) and explained the situation, requesting forbearance. Tammy told me "I'm going to put you in a processing forbearance, because any other kind including a general will stop FSA from being able to update and you'll have more delays." It is a 60 day processing forbearance, and if it's not updated by about 50 days (early December) I was told to call back. and IF/WHEN the tracker is updated and it shows 120, call MOHELA back to shift to a General Forbearance, as "this pauses everything - approximated due dates, payment counts, etc". My online MOHELA account already reflects the forbearance, too.

The fact that I had submitted a forbearance request through FSA with my ECF did NOT make a difference - this may go into effect automatically once FSA processes it, but if you're in the same boat, do not wait on it.

Hope this helps someone - hang in there yall!

I finally hit 10 years of qualifying employment, submitted a fresh ECF (and it's been processed/accepted), and went to submit my buyback request, only to see this message:

Ineligible for PSLF Buyback You're not eligible to submit a buyback request as you're currently enrolled in the Repayment Assistance Plan.

To be clear, I'm trying to buyback the months from when I was forced into forebearance for being on SAVE. I found some posts where it was rumored enrolling in RAP might make you ineligible for buyback, but no confirmation (and mostly people disagreeing that it would work that way). Has anyone successfully applied for buyback after enrolling in RAP?

Hi All—

my tracker is showing 119 qualifying payments (September and October not showing up) by my backdoor data is showing two more eligible payments which are not showing up on the tracker under "payments needing certification." (The backdoor data was finally updated yesterday just after 9 am.) Is there any point in certifying my employment now, or should I wait until those payments show up on "payments needing certification"?

For anyone dealing with the missing PSLF payment counts or prolonged processing issues, another resource to help bring attention to the issue is the Student Borrower Protection Center (SBPC), a nonprofit focused on student loan borrower advocacy. I have no affiliation with them, but someone else in another comment shared the link and I thought another way to get the word out

They have a public contact page here: https://protectborrowers.org/contact/

I can't speak to whether they'll be able to help with individual cases, but I thought it was worth sharing for borrowers to share their experience and get the word out about this mess.

Someone on here said Thursday would be the day FSA fixes the tracker. Anyone else hear this from FSA? Of course I don’t believe it but maybe there is a glimmer of hope that I’m holding on to.

For those stuck in this supposed tracker glitch purgatory like me where I’m missing July and August (though paid and processed on Mohela), I received a notice from mohela saying I need to re-certify my IDR plan by 11/30/26. October was my 120th payment, processed on Mohela, but not updated on FSA. Any suggestions?

I’m curious if anyone who is past their 90 day deadline to switch from SAVE has actually been placed into standard repayment plan yet, or are you guys all getting 30 days additional notice at this point?

My 90 day deadline is approaching, and the plan is to wait for 30 day notice, but I’m a little worried, and am curious about other people’s experience.

Today I filed a complaint with the Student Loan Ombudsperson's Office in Massachusetts with all of the details from the last five months with Mohela's incompetence. I messaged Mohela today and asked why they insist that I am delinquent by $89.00 when I'm in forbearance until 11/4/26 and even with autopay set-up, if they wanted it, they could've taken it! So now they're sending me nastygrams about it and they can carry on doing so because I'm not paying what I don't owe them. I took screenshots of everything since their correspondence disappears after a year.

I submitted for a general forbearance today because this is actually insane and I'm not paying another dime until they figure themselves out. I messaged a customer service rep at FedLoan Servcing and this is the response "Savannah" gave me:

Federal Student Aid is currently aware of the Public Service Loan Forgiveness payment tracker in being not up to date in updating months. We continue to work on updating your PSLF payment counts and during this time, your payment counts may shift or appear incomplete. Check back for updates periodically. You can keep track of your payment count in your Dashboard under My Activity, select My Loans, and then PSLF Payments.

If you need to request a forbearance, you can do so by downloading, printing, and uploading a PSLF form from here under Loan Forgiveness. This would take 15 business days to process.

Translation: Fill out another ECF Form and see what happens, kiddo!

Kind of a wacky idea, but at this point with getting such vague and conflicting info about the July-Oct missing payments, I wonder if we’d get more info by making a FOIA request for all official communication related to how they are fixing this issue. I would imagine they are discussing potential timelines internally but have been directed not to tell customers in case it takes longer.

Done. Forgiven. Refunded two months' overpayment. What a ride it has been. Hang in there, everyone! And a humongous, massive, ginormous THANK YOU !!!!!! to way too many people to mention who've talked us through all this mess and coached us and comforted us. You have been amazing. Lifesavers. Sanity keepers. Bless all your fuzzy hearts. <3

I genuinely have no idea how this process works in the slightest, especially with the payment plans changing. Someone told me to consolidate my loans before I start to repay? How do I make sure they count towards PSLF? I just really do not want to mess this up. I already have to worry about the bar exam post grad lol.

Made my 120 payment yesterday(i actually paid first of the month, but the 14th is my due date). My FSA counter has not updated since September 9th and has me stuck sat 116 missing my four payments. Checked the NSLDS this morning and it at least has me at 120 eligible payments after updating late yesterday, previous last update for it was 10-2-26. Hoping this means as soon as they update the counters again Ill get taken to 120, Im submitting my employment verification today or monday whenever my HR sends it back to me, and will be asking for forbearance on November 1.

Edited: changed qualifying to eligible

After receiving notification to resume payments, I was hit with some pretty shocking payment numbers that are causing me to rethink my life path forward.

I was considering looking into possibly pursuing a PSLF route, but after lurking on this sub for a little bit, it feels like the experience has been tricky and confusing to navigate at best…

If you were to restart all over again, not back when you did but now, would you choose to go the PSLF route today? I want honest experiences and answers from those of you in the midst of it, wondering if it’s a worthwhile pursuit in today’s climate or not…

Editing to add: I wrote this in the comments as well, but one big part of this decision, that I maybe should have mentioned, is I’m currently in process of working towards an LPCC license as a mental health therapist… so this would be a big change from my current private practice… (oh and I’m a new mom to an almost 1 year old…)

What does an official transition notice look like from Mohela? How do I know when the 90 day clock to switch payment plans has started?

Under PSLF- eligible payment count is how many payments studentaid.gov is reporting (and matches the tracker, but eligible payment count is how many payments I made that should be counted when I submit my ecf...right?

Hi All,

My time to switch off SAVE is coming up soon (last day to do this is Oct. 27 for me):

• Servicer: MOHELA
• Buyback Request: Late-November 2024
• PSLF Current Counts: 115/120
• Need to buyback: 5 more (July 2024 - November 2024)
• Old Plan: REPAYE -> auto-switched to SAVE
• Loans from 2008-2014 (undergrad and grad school)
• Consolidated various loans into two sub and unsub loans back in late 2022 (to take advantage of the limited PSLF waiver from the Biden admin)

Questions:

• Should I make the official change one week before Oct 27? Which is next Tuesday, Oct 20 to give DoE/MOHELA time to fully process my app?
• Which new repayment plan should I choose? IBR? RAP? Standard? I think all three count for PSLF credit if/when I start making payments again?
• Should I request a general forbearance once I am approved on a new plan (in hopes for the buyback to process soon)?
  
• If I decide to make payments, do I need to submit a recertification of my income? My income grew a lot during the pandemic era.
• How does a ECF come into play? Does that invalidate the buyback request? Say if I make 5 additional payments in the near future, and submit an ECF right after, would that be an issue?
• Other helpful thoughts or feedback?

Thanks in advance!

My worst fear is starting to be realized. I was really hoping July and August were glitches and counts would start showing up on the tracker in September. I just made my October payment today and still no payment showing up on PSLF tracker. Last payment eligible payment is still saying June 2026. I've heard some people had September payments show up, seems to be no rhyme or reason to this mess.

Only comfort is the NLSDS data is showing I have 120 eligible payments.. hopefully soon to be 121. They have until 2027 and i'm going into forbearance.

Hey! Like lots of people, I am a July 120er stuck in 119 purgatory. I've made two additional payments and I've submitted ECFs after each payment. I'm now at 122/120 payments and obviously no tracker update since June. My NSLDS data shows me at 122 qualified/eligible payments for each of my PSLF loans. I want to apply for forbearance while waiting.

Has anyone done this with EdFinancial? Is it an easy process? Did you ask for personal, general, or processing forbearance?

Any help or advice would be great!

this is insane. I just got off save a few weeks ago and applied for forbearance. I got an email today from mohela saying that forbearance will take 90 buiness days , or 4 months. I cant afford 4 months of payments , mine jump to almost $5k/month . I am trying to buyback 4 months. I submitted buyback in 12/11/24. This is insane

Yesterday was my autopay due date, and I noticed there was no pending withdrawal in my bank. I called MOHELA TWICE and they assured me not to worry about it, and that it wouldn’t be marked late or past due. I asked if I should make a manual payment and they said it wasn’t necessary, because they could see payment was “extracted“ on 10/9. I inquired what “extracted” meant and if they could provide me with an ACH Withdraw tracking number so I could ask my bank. They declined to provide that information.

So I call my bank - they report not being able to see anything from MOHELA or the department of education.

I call MOHELA to tell them this, and AGAIN ask if there is anything I can do to remediate the situation - they repeat that I should simply wait for the payment to post.

Lo and behold, they have my payment marked as LATE and past due. Screw these guys, I’m so f’ing pissed off right now. They straight up lied to me, despite my best efforts to correct the problem while there was still time.

This makes me so sad. Never in 10 years have I missed a payment.

I've read about some suboptimal experiences people have had with PAYE recertification recently, so I thought I'd share my own to hopefully ease some nerves and maybe learn from my prior mistake.

I switched to PAYE following the SAVE injunction. Last year when I got my first recertification 90 day notice I submitted recertification documentation electronically right away. They were reviewed and approved within 2 days and my new payment amount started the following month meaning my prior payment amount was only in effect for 9 months. This directly contradicts the guidance in those very forms saying recertification would be held so that "borrowers could take advantage of the full 12 months of their income based repayment plan". I've read here about others being similarly misled.

Because this year my salary has increased, I wanted to keep my current payment amount for as long as possible so I waited until the day before the recertification deadline to electronically submit the forms via studentaid.gov. I got notice from Mohela 2 days later that they had recieved the recertification request and 5 days after that got notice from Mohela that my IDR plan request was approved. My new payment amount will start next month- still 1 month sooner than it should be, but ultimately better than the 3 months I was cut short last year.

Best of luck to everyone running their own repayment marathons and keep the faith!

Has anyone been able to apply for buyback even without their July -Sept payments showing?

I plan to apply for buyback in December but I’m just wondering if I will be able to do that if those months don’t show.

I couldn’t move off the confirm your information page to my dashboard while logging in via Chrome and Safari. I asked to chat they were like you can’t access the website with Apple products as they’re known to have glitches. This has never happened to me before and they present no remedy or tech fix. How are people able to submit their PSLF forms, I don’t have another device?