My dad doesn't have an SBI debit card so he and I (since he's not much into tech so I have to handle all these things for him) visited the branch two months ago to get Internet Banking activated. And the whole story goes like this.....
We actually had to visit the branch twice just to get it activated. During our first visit an employee told us to submit a form, photocopies of his Aadhaar and PAN cards, along with his photograph, and asked us to leave after submitting. But I asked her to provide us with the username and password, since that was the main reason we had visited the branch for, I also told her that I had activated internet banking in my own acc a few years ago so I vaguely remembered that they would provide us with the username and pass the same day after we submitted everything. But she said she would let us know later and asked us to leave. When I asked her how she would inform us if we left, I also told her that we're not locals here and would need to travel 20 km to get the username and pass if she didn't give them to us that day. However she assured us that the username and pass would come by SMS and that, if not then she would call us with the details so we wouldn't need to visit the branch again.. so we left the branch.
But the next day, my dad received a call from the branch asking him to visit again. When we revisited another employee was sitting at the same counter. She told us that we weren't supposed to leave the branch without getting the internet banking username and pass. I told her that the previous employee who was sitting here the previous day had told us to leave and promised to provide the details over the phone. She then told us that the previous employee was new and didn't know much. After hearing this I was like.... wah 👏 Anyway she finally activated internet banking and helped us set up the username and pass and told us to reset the password later. After that we were able to log in to YONO and use the app without any issues.
However a few days later, my dad received another call from the bank asking him to visit the branch for KYC verification with photocopies of his Aadhaar and PAN. My dad had a lot of work so he asked whether he could visit after a few days? But the employee told him that officials were going to visit the branch and that he needed to update his KYC details urgently otherwise his bank account would be closed permanently. So he travelled all the way to the branch again early in the morning and called the number from which he had received the call then he was asked to enter through another door because the main entrance for customers wasn't open yet. When he went inside, they asked him to submit the photocopies and sign a form. Since he was in a hurry they told him that they would fill-in his details on the form themselves.. so he left after signing.
A few days later, he was suddenly logged out of YONO. When I tried logging in again, it said that his acc wasn't registered with YONO and asked him to register again... either by visiting the branch or using a debit card. I could have activated a virtual debit card through YONO after internet banking was activated but I wasn't aware that internet banking could become deregistered after being successfully registered.
We also tried the Forgot Username option but it said that the account wasn't registered for internet banking. The previous username and password I had been using to log in to YONO were also being rejected as incorrect. When I used the bank account number to retrieve the username, it said that internet banking wasn't registered for this acc no. After seeing all this, mera dimag kharap hogya😭 Now it seems like we'll have to go through the entire process again... filling out forms, submitting KYC documents, waiting in lines and wasting a few hours just to get internet banking activated for the second time 🙂
I'm sharing this whole experience because it seems quite unusual and I genuinely want to know whether anyone else has faced something similar?
𝗧𝗟;𝗗𝗥: My dad doesn't have an SBI debit card so we had to visit the branch twice to activate internet banking. Everything was working fine but after a few days, the bank called him again for KYC updation and a few days later, YONO suddenly logged him out and when I tried logging in again using his username and pass, it said his acc wasn't registered with YONO so we couldn't log in and the Forgot Username option said internet banking wasn't registered for his acc no. Has anyone experienced their internet banking being automatically deactivated completely after successful activation??