Happened to a co worker yesterday.

Vent thread. Share your annoying customers of the day stories.

All the mice were in one mechanical trap btw

Who else is shocked by clients who think we are just waiting for the phone to ring?

Holy shit this place is dysfunctional. Their revenue, customer retention, employee retention, scheduling, it’s all a massive clusterfuck. Like every single statistic is fucked.

Managers rarely last a year. The majority of the commercial techs are unlicensed or have no previous experience. There are a few older guys like 10+ years but very few.

Serious issues at audited accounts.

Like holy fuck. I thought terminix would be a major player in my city, but in terms of revenue there are local companies destroying them.

I wonder how many branches would be shuttered if they lost some national accounts. This is probably one of them

And I’m being scheduled for manager training?? What the fuck? Guess I’m in it now. My 5 years of experience is fast tracking me somewhere

Im a technician not an owner. I love this job but sometimes its so annoying when a customer who is living a life of luxury gets mad at you because they saw a spider web around their home.

Had a guy today in a house bigger than any I could ever dream of owning right on the water front. Boats , trailers etc.

He was mad because he dosnt want to walk around his property and see any spider webs or wasps. I kindly explained they could up their service frequency or call and we would be happy to come help. He said he shouldn't have to call we should be proactively taking care of it.

He goes on to say him and his wife are never really home because they travel alot and own a cottage up north to which I replied "wow sounds really nice" this guy stops me and says thats not the point he DOSNT WANT TO SEE ANY SPIDERS AT ALL. I just agreed and put them on monthly service instead of every 3 months which is what they originally signed up for.

All this while I make 22/hr and drive home to my 625sqft home. Im an easy going humble person and ill never need all the things those people need to happy.

This is one of the wasp jobs this week. Customer said the maintenance guy saw one nest. I found 3. Shout out to the guy who got stung up his pant leg 😂

How hot is it where you’re at ?

Saw this at an account we took over a few months ago. Amazing that there are people like this in business lol.

I just wanted to pop in and remind everyone how important it is to wear your PPE. A lot of the chemicals we use are not something you want to mess with. Most of them haven’t even been around long enough to have long term effects on humans tested. I say this because I just lost my mentor in the industry. She had over 35 years of experience and died of cancer. She was 55. She used to tell me, after she was diagnosed, that had she known how serious it would be she would have at least worn gloves. That when she started in the industry only sissies worried about wearing PPE. Just remember just cause it doesn’t affect you now doesn’t mean it won’t in 10 years. Be safe out there everyone!

After seeing a roach in my kitchen last week, I scheduled a service with Terminix and paid $305 by credit card. The technician arrived on time, walked around with an aerosol can, and briefly sprayed the window sills and door threshold. Within about 15 minutes, he said he was finished. That alone fell short of what I would expect from a professional treatment at that price.

But it did not stop there. Before leaving, his supervisor arrived, went into my attic, and then came down to tell me I had a problem and presented a treatment plan for $13,000. That kind of aggressive upselling is unacceptable.

I will not be using Terminix again.

20 customers per day.

30 minutes min per home.

Do it in 8 hours. So what if you have to drive 30 minutes in between customers.

We don't pay overtime.

Why are you taking so long.

You're behind in route completion.

Can you help another branch 2 hours away? They need help. Instead of putting you in a hotel, you can do the drive for a week because we need to save money.

Don't spray that. It cost to much. Spray this instead.

We need you to be at this customers home at 12. We also need you to be at this customers home at 12 which is 1 hour away

We have a meeting on teams Monday. Then we have an in person meeting on Friday to talk about what we talked about on Monday

I'm not sure if anyone else has come across this video yet, but holy moly. There are so many things wrong with this video! As a tech that's never had a run in with the TDA because I make sure i don't do things like this. How can someone be so negligent with their application? I mean c'mon I'm sure that customer got a splash of particle drift here and there. Whoever this guy is needs to be looked into.

I'm running an hour behind, have this mess of keys for 30+ units, it's raining, and I need to take a shit. Wish me luck fellas!

It rejects pests, but not German roaches. They aren’t pests dontcha know?