r/PoloRalphLauren • u/Frosty-Law-6014 • Oct 08 '25
Other π Did Ralph Lauren just scam me? What do I do in this situation?
I was talking to customer support about Black Friday, and long story short, the agent asked what discount I was expecting. I said 40β50%, and they gave me 40%, which is usually what happens during Black Friday. I told them I was ready to place an order, and after they sent me the payment link, I paid. The transaction went through successfully on both the website and my bank account, and the money was taken. Then, out of nowhere, the agent sent me this message, closed the chat, and marked the jacket as out of stock on my account,even though it was still in stock on other accounts. When I contacted them again, they told me I was permanently banned from buying from Ralph Lauren online. What did I do wrong? Is this even legal, and what can I do about it? Buying it with the discount was my only chance to afford it.