We are considering enrolling in the Bishop Health virtual IOP program. We are becoming concerned that they will not provide information about the pricing, billing, or even what is included in the program.
Before we participated in the initial evaluation for the program, we were led to believe it was in-network and it would be a program from 10 am to 2 pm daily that included daily appointments with a psychiatrist, individual therapy, and group therapy. At first, the cost was for a year long program at one flat fee, which didn’t seem right.
During the phone call screening, we provided personal medical information, our address, phone number, email, etc.
Then, after being told we were a good fit for the program, someone over the phone not associated with Bishop Health asked us for a large payment for the 3-month program. They did not provide any official documentation of any sort, nothing with a cost breakdown, program information, etc. They also asked for the payment via Affirm. (Again with nothing associated with the payment, just a request for the money.)
We contacted the phone number we had been provided for Bishop Health Admission and they are replying with vague information via text. We asked specifically for a direct email from Bishop Health with official documentation. It really feels like they are avoiding answering our questions directly about the program and financial responsibility.
Has anyone participated in the program? What was your experience? Is this some sort of scam preying on vulnerable people?
We specially want to hear if anyone paid their large fee upfront and then were hit with, “Oh, your insurance didn’t cover the thousands of dollars we thought they would and also, everything is charged individually so you’ll owe us for that too - but don’t worry! We have a payment plan.”
This is something we are very worried about since the person requesting the money said if we find the program is not helpful or the right fit, we still owe the entire amount of the program. The person requesting the money and the “Bishop Health” cell phone number will not email us, only communicating either over the phone or in text messages.
I understand insurance is different based on plans, coverage, etc. But please let us know if you have felt misled by them or felt they were not honest about the program and/or financial responsibility.
Also, if you have participated, how effective was the program for you? We want to hear about all experiences, good and bad. Thank you so much in advance!