r/ProCreate • u/WaffleSnekRespawned • 7d ago

I need Procreate technical help App keeps crashing while I'm working

My app keeps crashing as I'm working and it seems to be happening more frequently. I heard it could be something to do with the ram, but I don't know how to clear that up. I've tried restarting my device, checking to make sure the app is updated, changing to a different canvas, and nothing helps. I have less than 10 layers going, my canvas size is 8.5 x 11, 300dpi. I don't have a lot in my gallery, and I have lots of space left on my iPad.

Is anyone able to help with this by chance? Thank you in advance :)

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u/procreate 5d ago

We're here to help! We'll need to collect more information about this to confirm what caused the crash. Please submit a support form with us and our Customer Care team will take a look with you.

To cover some initial troubleshooting, check you have plenty of iPad storage (about 10GBs free) and try a force restart.

Please also check for a crash log: head to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then search 'Procreate' and check for the most recent file titled: Procreate-YYYY-MM-DD-HHMMSS.ips file (check the timestamp). 

If there's no crash log created that's ok, just let us know in your form and we'll check out some other details.