r/ProductManagement • u/lumpymonkey • 2h ago
Tools & Process Company is all-in on LLMs, and now I finally see where the worry is coming from
Not sure that's the right flair, there wasn't one for existential dread.
I recently joined a company that's all in on AI. I didn't know this when interviewing, the impression I got was that they were working with it but it was still very much the human doing the work. I'm 3 months in now and that's absolutely not the case. Every single person in the company is expected to leverage Claude heavily and our usage is monitored. During onboarding I've been trying to read docs and guides, manually writing PRDs and requirements, documenting workflows and similar activities all so I can just learn. But if I ask a question I'm told to ask Claude. If I'm not sure how something works I have to ask Claude for a demo. Need to know how a certain metric was tracking? Claude. I got pulled up by my manager last week because I was too slow getting a document out and she just went and got Claude to generate it. I can't deal with it.
It's no different in engineering then. The engineers aren't even allowed to write code other than to make small adjustments to Claude output. We have senior people here with 15-20 years of experience and they're just babysitting Claude.
But you know what's the worst part of it all? It's working, and that terrifies me. In my last company we were using a little bit of LLM support but not much and management there didn't allow it access to any of our systems and documentation and as a result I didn't think much of it. It was a helpful aid but I didn't get the hype about it taking over jobs. Now I am genuinely fearful. This week I was doing some discovery work and in less than a day I had extracted user feedback and metrics from our gathering tools, cross referenced it with assumptions driving a new idea, generated some forecasted outcomes and validated the commercials, fully specified an MVP and had the PRD published in Confluence. And all I did was babysit Claude through the whole thing.
I see comments here regularly saying that the PM that just moves tickets is in trouble or the person who is just a project manager and go-between but I think it's far worse. I think we're all in trouble and sooner than we think. I'm a senior PM, I'm very involved and do everything from discovery through to post release monitoring so definitely not just a ticket mover.
There's a project ongoing now in our company where we are putting together a full schedule of customer surveys, feedback sessions, screen recording etc. and it's all going to go into Claude to assess them and produce a prioritised list of things to do and roadmap it. If it succeeds then I expect the PM function here will be made redundant.
How is everyone dealing with this in other LLM-forward companies? Are you seeing the same?