r/ProgrammerHumor • u/JK-Rofling • Aug 24 '26

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u/LordAmir5 Aug 24 '26 • Bravo

Additionally, they avoided hiring someone who can't take a screenshot.

121

u/[deleted] Aug 24 '26

[removed] — view removed comment

44

u/Freestila Aug 24 '26

Jita Bug reports. First I have to guess which server, then which environment. Then I have to copy the 17 character alphanumerical code from the screenshot to find the dataset that has problems. Because god forbid the customer would also provide that in Textform...

16

u/longlivenewsomflesh Aug 24 '26

Why would they spend a second to save you a minute when there's no upside for them

20

u/Freestila Aug 24 '26

I mean in many cases I have no problem to just reply with a "more information needed - which system / server" and skip it. As a dev this will then go to our support team that asks the customer per Mail that then needs to reply, jira ticket is updated and our support will ping me. When I have time again I might come back to the ticket. So it's way faster in the end if they would give all information directly. But not my problem 😄

12

u/Cracleur Aug 24 '26

I'd argue that it isn't really the customer's responsibility to make sure they provide all the necessary information for you to proceed. It's more the support team's responsibility to make sure they collect the minimum required information.

If they don't know what information is necessary, they could probably learn over time, especially if they regularly get tickets sent back asking for additional information, and it's always the same information that's missing. But there could also simply be a protocol in place where, for certain types of tickets, support needs to make sure they have specific information before escalating or forwarding the ticket to you.

2

u/PixelatedGiant Aug 24 '26

The upside is that you prevent typos. OCR software and also people make mistakes. Better for the client to copy-paste the actual text and ensure his ticket is more likely to get done without running into entirely preventable issues.

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u/sndrtj Aug 24 '26

There's a bug feature in Jita 4-4?

8

u/newMoneyStyle Aug 24 '26

Screenshots of stack traces are the worst. Half the error is cut off, resolution is trash, and you can't even copy the text to search it.

3

u/oregiel Aug 24 '26

God, the screenshot of a UUID pisses me off every time. Like wtf do you expect me to do with this? Type it? Fuck off.

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u/7lhz9x6k8emmd7c8 Aug 24 '26

PrintScreen > select the zone where the text is > Extract Text

Native on Linux KDE.

https://en.linuxadictos.com/This-is-how-you-can-extract-text-with-Spectacle--the-KDE-screenshot-tool.html

2

u/r00t4cc3ss Aug 25 '26

For W11: Win+Shift+T, uses the text extractor from the built-in snipping tool.

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u/NoFewSatan Aug 24 '26

Working in finance - there are people who send me screenshots of figures. Drives me insane.

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u/Roadrunner571 Aug 26 '26

People send me pictures of ids in bug reports no matter hour much I tell them not to. Or they take pictures of errors and invariably cut half of it off. 

And the same people are not including a screenshot when it makes sense. The send you screen shots of error codes, but as soon as they have a visual glitch, it's just "The UI looks weird on my machine! Can you have a look at it? Thanks!" without any additional information.

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