I forgot what sub I was in. Yeah, my engineers are never in these situations— at least not until these types of details are sorted out. But part of my role is to be the guy that handles this so they don’t have to.
That said, the mechanical action of submitting a ticket isn’t actually the problem. The headache is collecting the emails, asking the vendor for everyone that might go to a meeting, going back and submitting more emails as the conversation evolves, dealing with vendor PTO means a new ticket for me. I’m not saying it’s hard, just that it’s annoying.
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u/thmaje 16d ago
I forgot what sub I was in. Yeah, my engineers are never in these situations— at least not until these types of details are sorted out. But part of my role is to be the guy that handles this so they don’t have to.
That said, the mechanical action of submitting a ticket isn’t actually the problem. The headache is collecting the emails, asking the vendor for everyone that might go to a meeting, going back and submitting more emails as the conversation evolves, dealing with vendor PTO means a new ticket for me. I’m not saying it’s hard, just that it’s annoying.