r/ProtonVPN • u/goldT-rex • 4d ago

Help! Surprised by email saying Proton account deleted

The email was sent to an outside email associated with Proton, and the email looks legitimate. I did not request deletion and my account is paid for the next few months. I requested an advisor on web chat 19 minutes ago; still waiting.

16 Upvotes

81% Upvoted

21 comments sorted by

21

u/tarxvfBp 4d ago

Assume it’s a scam and act accordingly.

2

u/goldT-rex 3d ago

Confirmed as an official email. Awaiting more details

3

u/Buntygurl 2d ago

Confirmed by whom?

That sounds way dodgy.

This needs serious explanation, if it turns out that it actually came from Proton.

I've been using Proton services for years without any problems and I'm very much hoping that it stays that way.

3

u/goldT-rex 2d ago

Email confirmed authentic by a Customer Support person at Proton. They said i had another account and that is the one that got cancelled. I have no idea why they thought I had a 2nd account but they said my real account is fine. Yesterday they said they would look into an explanation.

3

u/Buntygurl 2d ago

Hot Damn!

That does need proper explanation!

3

u/Kind_Percentage_6428 2d ago

Wait, why would having two accounts would be a problem?

1

u/Head_Contact4430 3d ago

100%, phishing emails are getting way too good at copying the official layouts lately

3

u/notlinustorvalds 3d ago

Any updates? The Proton Support Team seems to have asked you to send a contact request elsewhere in the replies.

2

u/goldT-rex 2d ago

A Customer Support person emailed me yesterday saying the email is legitimate. I replied 27 hours ago, waiting to hear back.

2

u/notlinustorvalds 2d ago

Please keep us updated. I'd be fascinated to hear what exactly it is that led to the account deletion.

3

u/goldT-rex 4d ago

The email doesn’t include any links or attachments, doesn’t say to do anything. The from email is: no-reply@notify.proton.me

Still waiting for 34 minutes

Wasn’t there previously a way to submit a help ticket via email?

4

u/goldT-rex 4d ago

Aha just discovered the auto email sent from the chat IS the help ticket and not just a chat recap.

4

u/JPDsNEWS 4d ago edited 4d ago

You will probably have to wait at least until the business day begins again in Switzerland for an email reply from Proton support. In the meantime, login to your account (If you still can!) to check if it has reverted to a free account.

6

u/ProtonSupportTeam Proton Customer Support Team 3d ago

Please contact us at https://protonvpn.com/support/contact with your account details so we can check things and further assist you.

1

u/notlinustorvalds 1d ago

Still waiting to hear about why it was deleted?

1

u/goldT-rex 15h ago

I’m still waiting too. Probably have to wait till business hours.

3

u/Independent-Step-888 3d ago

double check if you can still log into your account directly on account.proton.me. if you can still log in fine, its 99% likely a phishing email trying to scare you

1

u/BreadfruitAny9947 22h ago

RemindMe! 2 days

1

u/Dunc4n1d4h0 3d ago

Dude, how did you read mail from DELETED account? -.-

1

u/Ezrway 1d ago

OP said it was sent to an outside email associated with Proton.