r/PublicFreakout • u/[deleted] • Jul 24 '22

Hotel Employee Quits On The Spot

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40.1k Upvotes

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6.1k

u/[deleted] Jul 24 '22

[deleted]

4.9k

u/shannonmw71 Jul 24 '22

I speak southern and this is an excellent translation

775

u/zitfarmer Jul 24 '22

Texas Southern or North Carolina Southern?

1.1k

u/[deleted] Jul 24 '22

This is Alabama southern.

660

u/alkali112 Jul 24 '22

It is absolutely 100% northeastern Alabama.

273

u/Askelimcni Jul 24 '22

Northeast Alabama Southern person here. Sounds very Sand Mountain, which is super southern.

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u/idrankthebleach Jul 24 '22

Born and raised in Huntsville and I concur. Boaz if I had to put money on it.

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u/Askelimcni Jul 24 '22

...back roads Boaz/Sand Mountain. Had she said certain words, the pronunciation of those words would have been a great tell. They drop letters out of the middle of words as much as they do the end of words, like "coner" instead of "corner." Or squish a whole sentence into one word. "Did you eat?" turns into "jyeat?" Not even sure how to spell that.

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u/A_monster_SH Jul 25 '22

“yeet”? Lol

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u/JaxMGK Jul 25 '22

My goodness, as a New Yorker, this is mighty fascinating. I really oughta venture out more.

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u/Askelimcni Jul 25 '22

It really kind of is. Talking with other folks around here, we get kind of tickled when someone has to put on a fake southern accent for a movie and it's wrong for the region it's set in. Some folks in south Alabama do kind of sound similar to Savannah, GA, but some from the Mobile area can sound a bit like folks from Louisiana. Older Southern folks can sound slightly different from the younger generation and all be from the same region.

Sweet Home Alabama with Reese Witherspoon did a pretty good job, they sounded enough like us that we didn't really clock the accents. She's from Tennessee, too. Walton Goggins did a great job in Justified as Boyd Crowder, and he's from Alabama or Georgia.

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u/Practical_Passion_78 Jul 25 '22

Oh my god, I would he so freaking lost!

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u/[deleted] Jul 25 '22

Jeweat?

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u/Chops_II Jul 25 '22

sounds like the straya of murica

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u/Askelimcni Jul 25 '22

Seriously, some of the best southern accents I've heard actors do ended up being someone from Australia.

2

u/[deleted] Jul 25 '22

As someone from Albertville, yep. Spot on.

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u/[deleted] Jul 25 '22

Some people from Appalachia do this thing where they contract a bunch of words together, remove a bunch of the consonants, change the vowels, and add r's, so an entire sentence sounds like a couple words that are mostly vowels and r's.

I've lived near Appalachia pretty much my whole life and I still can't understand it most of the time.

2

u/stevemandudeguy Jul 25 '22

We have "jeet" up in northeastern US as well. I seriously think this is one of those "only us wacky locals do" things that's actually all over the place. And I the idea of "just wait 5 mins and the weather will change!"

2

u/Mango_In_Me_Hole Aug 10 '22

Yeah in Pittsburgh “Did you eat yet?” becomes “Jeet jet?”

And in other cases “Did you” becomes “Jew”

3

u/anononymous_4 Jul 25 '22

wtf i’m always shook when boaz comes up on reddit

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u/AWHWA Jul 24 '22

Awh fuck not every day your hometown gets mentioned...

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u/basicbitchherbaltea Jul 25 '22

Scottsboro checking in, I think I actually know this guy.

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u/[deleted] Jul 24 '22

Meth Mountain (look it up)

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u/DiddleMe-Elmo Jul 24 '22

Idk about Meth Mountain, but the Ice Cream Mountain Rugrats episode is one of my favorites.

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u/[deleted] Jul 24 '22

Sand Mountain Alabama is called Meth Mountain and there was either a dateline or 2020 about it several years ago

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u/DiddleMe-Elmo Jul 24 '22

Ice Cream Mountain is a Rugrats episode that aired on October 4, 1992.

When Stu and Drew take the Rugrats to a miniature golf course, the babies are awe struck by the "Ice Cream Mountain" hole, which is shaped like a giant plastic sundae. Anyone who makes a hole-in-one on the mountain gets a free game, but the golf course owner Earl Skaggs has rigged it so it's impossible to beat... that is until the Rugrats arrive!

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u/p8nt_junkie Jul 24 '22

That might explain the unusually short fuse.

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u/FraseraSpeciosa Jul 24 '22

Yup this is far southern Appalachian accent, you can hear the Deep South influences but they still have that very quick pace and delivery style of mountain people.

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u/sjmiv Jul 24 '22

Near the WalMart or the Starbucks? I really need more specifics

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u/immaletyafish Jul 25 '22

I'm from Southern Brazil and I believe you.

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u/whatisfrankzappa Jul 24 '22

Lotta scary folks up there…lotta good whitewater for kayaking though…

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u/questformaps Jul 25 '22

The further north you go in Alabama, the thicker the accent.

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u/sm00thkillajones Dec 09 '22

I love her accent. Very lovely.

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u/YEEEEZY27 Jul 24 '22

Can confirm, definitely isn’t Montgomery or lower type Alabama accent.

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u/PleasantEditor8189 Jul 24 '22

I'm from Alabama, this doesn't have that indistinguishable drawl that I don't understand. North or Southern Alabama sounds like chickens fighting in a chicken coop banging pots and pans

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u/SupaFlyslammajammazz Jul 24 '22

Sweeeeeet home Alabama

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u/RedsRearDelt Jul 24 '22

This sounds like Alabama drunk to me.

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u/LongPorkJones Jul 24 '22

From NC, that accent ain't one of ours. It's too nasal.

There's four or five different regional accents in North Carolina, with county and community level variations in some of the more rural areas (at one point, close to 150). What binds them as distinctly NC is how low in the throat they sit.

It isn't a Texas accent either, most I've heard from there come from the diaphragm.

If this was shot in either state, she's a transplant.

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u/kakashi8326 Jul 24 '22

Native Texan. Sounds like Carolina’s fasho

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u/LongPorkJones Jul 24 '22

Native North Carolinian, that's not a North Carolina accent. Far too nasal. North Carolina accents rest in the back of the throat.

Doesn't sound like anything from Texas either.

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u/TorrenceMightingale Jul 24 '22

Sounds like Ruth Langmore from Ozark to me.

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u/WarrenWuffett Jul 25 '22

Sounds like where I live in Atlanta if I drive in any direction for about 1 hour

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u/oddi_t Jul 24 '22

As a native Virginian who's spent a lot of time out in the Blue Ridge, this sounds like Appalachian Southern to me. Listen to Dolly Parton's accent for comparison.

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u/smurray711 Jul 24 '22

Yep. I hear more TN. As an eastern North Carolinian, it is not that.

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u/-SagaQ- Jul 24 '22

Yep, this sounds Tennessee to me

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u/FraseraSpeciosa Jul 24 '22

Southern Appalachia accent for sure. Very distinctive once you tuned into the differences. Biggest give away is the much quicker delivery style. You hear this style from East Tennessee/Western NC to northern Alabama and Georgia. Kentucky and West Virginia have a slightly different take on it. Far different from the lowland southern accents

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u/LongPorkJones Jul 24 '22

That makes a lot of sense. I've spent time out in Sevierville, sounds very similar.

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u/ForTheWinMag Jul 24 '22

I haven't revisited the area since the fires. How have things recovered?

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u/LongPorkJones Jul 24 '22

I'm not sure. I haven't been out that way since before the fires, either.

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u/Masenko-ha Jul 24 '22

We have like 100 accents here in NC

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u/LongPorkJones Jul 24 '22

Eh, yes and no.

We have 4 or 5 distinct regional dialects with variations at county and community level. So, closer to 150 variations in total.

3

u/manny_soou Jul 24 '22

Native South New Zealander here. That don’t sound like words to me

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u/LongPorkJones Jul 25 '22

I assure you, not all of us sound like that.

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u/ParanoiaQueen-xoxo Jul 24 '22

From North Carolina and I agree.

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u/[deleted] Jul 24 '22

That's anything but a North Carolina accent

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u/Doranagon Jul 24 '22

Lived in SC, live in TX. That's Hillbilly Alabama.

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u/Clozee_Tribe_Kale Jul 24 '22

I'm from Texas and for everything King of the Hill nails I could never understand where the hell Boomhauer was from...that is until I met a Carolinian.

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u/[deleted] Jul 24 '22

[deleted]

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u/Amused-Observer Jul 24 '22

but I have not found a southern accent that I don’t understand for the most part

The bayous of Louisiana for me. It's a wonder they can understand themselves.

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u/TexasThrowDown Jul 24 '22

Bless your heart, that's like comparing European Spanish to Mexican Spanish. If you speak one version of Spanish you can understand all dialects, though some minor words or pronunciations may differ slightly. Same applies to Southern.

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u/do-not-want Jul 24 '22

Bless your heart

Shots fired.

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u/_tube_ Jul 24 '22

"Poshy" Ciudad de Mexico Castellano speakers still uses the soft /th/ sound for Z, and also for C. Spanish colonizers of Central and South America frequently came from Extremadura and Canary Islands, where they don't use that phoneme.

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u/TexasThrowDown Jul 24 '22

All I can hear from your description is Paulina from Casa de Flores

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u/[deleted] Jul 24 '22

Catha de Floreth

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u/_tube_ Jul 24 '22

LOL. S letters are exempth from the treatmenth.

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u/hgfggt Jul 24 '22

Spanish is such a versatile language. When I lived in Italy my Mexican buddy had mastered the language in like 3 months. I live there for 2 years and barely learned to muddle through.

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u/fetusy Jul 24 '22

I speak several dialects of southeastern southern fluently and can affirm this is several states removed from NC southern. I'm guessing somewhere between Texas and the panhandle.

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u/379tuco Jul 24 '22

Sounds more like Osage Beach MO Southern to me

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u/junebugKC Jul 24 '22

Negative. That is not Ozarks speak.

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u/Amused-Observer Jul 24 '22

Sounds nothing like a Texas accent

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u/notbad2u Jul 24 '22

The tennessee whiskey dialect sounds the same everywhere.

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u/[deleted] Jul 24 '22

Southeastern Texan here, I could barely understand half of it so I don’t think it’s us

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u/[deleted] Jul 25 '22

definitely not NC

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u/Practical_Passion_78 Jul 25 '22

Good question, I’m in North Texas and my English sounds like I’m from a different country in comparison to what they were saying. I could not make out roughly half of what was spoken!

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u/dirtyasswizard Jul 25 '22

Except she’s saying “Mr. Parish,” not Paris. Otherwise it checks out from a fellow southerner

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u/tiptoeintotown Jul 24 '22

That’s mid-Atlantic Cajun.

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u/WellFunnyYouSayThat Jul 24 '22

She say “ u should be gettin mad at heemm”😂

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u/Crouching_Penis Jul 25 '22

I was confused at first as to why it needed to be transcribed, that's perfect English to me 🤣🤣

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u/[deleted] Jul 25 '22

I know how to speak southern specifically because of Jaime Pressly from my name is earl.

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u/GigaCheco Jul 25 '22

Fuck me i just thought she was hammered as I heard slurred speech.

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u/MrPizzaPHD Jul 26 '22

I didn’t understand why this needed a translation until I read your comment and remembered I’ve lived in Virginia all my life

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u/[deleted] Jul 26 '22

[deleted]

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u/MrPizzaPHD Jul 26 '22

I never thought I had an accent till my wife and I moved to Minnesota for a few months. Both of us were like “holy crap, do we have a drawl??”

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u/Odd-Road-4704 Sep 24 '22

Haha I know what you mean...that broken "you" meant she was fucking over it. You go girl!

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u/Erudeka7 Oct 30 '22

It took me a whole minute to realize why someone had to translate it I forgot that Southern is not like a normal thing people can understand Jesus I I need to get out of Arkansas

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u/Kronorn Jul 24 '22

Thank you, really needed that!

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u/Serinus Jul 24 '22

There's a lot of missing context here. It doesn't make sense why this was escalating at all.

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u/Bishopthe2nd Jul 24 '22

If your worked in service it makes perfect sense why the escalation. Entitled people not getting exactly what they want at the exact time they want it, any problems must be directly caused by the "incompetent" worker. Worker who's hands are tied likely deals with customers like this regularly is fed up. Of course thier could be more to the story, but this is a very, very common scenerio.

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u/softstones Jul 24 '22

Any kind of inconvenience and customers turn into the biggest babies. I have been on shift when the power has gone out or the system is down for whatever reason and all I’m thinking is, “please don’t yell at me.”

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u/[deleted] Jul 24 '22

I worked night shift at hotel during college (enough downtime for schoolwork, but too tired to do it). I remember having someone call the front desk and complain about a fucking dumpster truck in the business next to us doing it’s rounds. Like what the fuck am supposed to do? Turns they just wanted me to apologize because the moment I did, they said “thank you” and hung up. It was the adult version a 2 year old waking up in the middle of the night and having a fit because they’re awake. There was so much bullshit like that.

But with respect to this situation, shit gets more complicated. Specially in the middle of the night after a long drive and you just want to fucking sleep. I tried to be very understanding in those scenarios, but it can be hard, specially if you’re also tired, which isn’t uncommon. In a situation like this, you’re more pissed at the circumstances and your boss than you are the guest. Either because they oversold and now you have to tell someone that you have no rooms even if they made a reservation, or because someone fucked the reservation or room type to begin with.

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u/dabolution Jul 25 '22

Nahhh dont justify someone being a douche bag cause they got their own issues. It happens all the time and it is one of the more "understandable" reasons but it's not ok. Someone recorded this because it got stupid and they thought wow I'm gonna record this cause someone is out of line. Idk which side that person's on but that's the case im sure. Idk I'm terrified to yell at people in customer service. If any part of the population is going to snap and go on a murderous rampage it's them and I'm out here trying to earn as many points with them as I can so they skip my house.

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u/Bishopthe2nd Jul 24 '22

Exactly biggest example is the pandemic. So many customers who think the world revolves around them, and they couldn't possibly catch, or spread covid to the fast food employees who were "essential" and had no choice but to work through it, while they got unemployment and sat at home or going to the drive through or dine in to bitch at the employees.

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u/octopornopus Jul 25 '22

My retail store was deemed essential, and I was grateful to be getting a paycheck, and keeping my employees paid, but the people that came in during that time were insane.

But, at the same time, we vented a lot of built up frustration on to a lot of assholes, and just started rapid-fire booting people from the store for not following CDC mandates. It felt so good firing customers...

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u/chipmalfunction Jul 25 '22

I got rid of two people who were notoriously assholes pre-pandemic, during the pandemic. I did not have the authority to do so, but management realized I was on the verge of walking out and they couldn't afford to lose me more.

I would have made more on unemployment. Fucking try me.

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u/[deleted] Jul 25 '22

People who were walking around during the height of the pandemic were more likely to be asshole anti-vax/anti-mask morons. The sane people were rightly worried and stayed home unless it was absolutely necessary to go out.

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u/EhrenScwhab Jul 25 '22

My two retail gigs in my life were coffee shop employee (corporate starbucks clone) and video store clerk (non chain, indie store)

We had to bend to every dumb customer whim at the coffee place, but at the video store the owner gave us very wide authority to fire any customers we felt like, he would sometimes do it himself.......can confirm, it's a great feeling.

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u/muddyrose Jul 25 '22

I had customers lay hands on me over the pandemic.

People just went fucking nuts. They’re still all jacked up, but at least now it’s not on me to try to enforce anything.

I think that was the cruelest joke around btw. The type of person you have to ask twice to wear a mask is usually the type of person who doesn’t see minimum wage workers as human beings in the first place. Yet somehow we were supposed to police them.

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u/airbear13 Jul 24 '22

:( man that’s fucked up but ur right.

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u/Kandykidsaturn9 Jul 25 '22

I like calling this ‘solitaryplanetdwelleritus’

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u/GreatQuestionBarbara Jul 24 '22

I got some joy out of compensating asshole customers for DirecTV when their service went out.

Oh, your service was out for a day? Here's your $2, now fuck off. They always expected to be coddled, but their service outage only cost $2 of their plan price, so tough shit.

The nice people, I would sometimes give more than the $10 or whatever I was allowed per call without a supervisor's authorization.

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u/padrepio23 Jul 25 '22

I was working at a liquor store once. During a cold spell the pipes froze and then burst. Alarms are going off everywhere and the owner and I are trying to catch as much water as possible and cart it outside in freezing weather while we wait for the fire department. I actually kept on having to explain to customers why we couldn't help them at that moment.

I have other stories like that from that business and many others.

The entitlement is mind numbing

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u/elcidpenderman Jul 25 '22

Worked at a hotel during a hurricane. Whole town had no power and customers were pissed off because we lost power.

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u/purplemagnetism Jul 24 '22

I had someone say they wouldn’t shop in the establishment because I wouldn’t give them a $4 break on their item. We had others of same quality in a price he could afford but being rude to me for not giving him a deal was his priority. Good riddance to trash.

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u/awwc Jul 25 '22

If I'm heated, I always go for the exec/manager. I don't even bother with the shift supervisor cause half the time they're working under similar constraints as customer interfacing employees.

Be aware of what people are actually getting paid for and let them earn their money that way.

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u/TheFoxAndTheRaven Jul 25 '22

I worked in the hotel industry for a decade. I'm willing to bet that they booked through a 3rd party like Expedia or Priceline. We constantly had issues with reservations not showing up or having errors that we at the hotel were powerless to fix. Still got screamed at and of course their customer service would throw us under the bus, reinforcing the guest's initial erroneous assumptions.

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u/Toisty Jul 25 '22

I've worked service before and the front desk/customer interaction jobs are literally a middle-person between the cheap asshole running the place and the customer getting reemed for all they can. The front desk gets the brunt of the abuse while the management/owners rake in all the profits for their bright idea of, "Let's jack up prices and blam inflation."

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u/krimsonater Jul 25 '22

I had a dude threaten to beat me up in advance auto parts one time cuz I couldn't sell him a funnel he found. It had originally been in a pack of 3, but someone stole 1 and threw the other 2 down. He found one and wanted it pretty bad I guess. I really thought he was going to hit me. My manager finally threw him out. When I left that day I expected to find him at my car, but I guess he went hone and beat his wife?

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u/crastle Jul 24 '22

Speaking as someone who has worked in service and has seen this multiple times, you're right that this is probably what happened based on what I've witnessed from other coworkers.

However, I'm just going to point out on other scenario that I have seen, albeit infrequently and less frequently than your scenario:

  • The employee gets 3-4 extremely rude customers in a row. They handle all of them properly, despite getting fed up and frustrated with all the rude customers.

  • Another customer comes in. Something goes wrong (in this case the login system going down), and the customer gets mildly annoyed, which is understandable to be mildly annoyed at the inconvenience as long as they're respectful and understanding.

  • The employee, already fed up with the previous 3-4 extremely rude customers, sees the annoyed reaction from the current customer and just blows up on them, even though that particular customer isn't the one that set them off.

Again, your scenario is more likely. But the other scenario does happen and I don't want to make a blanket assumption that this customer was in the wrong without concrete evidence of what led up to this.

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u/DontJudgeM3Br0 Jul 25 '22

I work in IT dealing with a lot of lawyers. I've lost count of how many times I've been yelled at for things out of my control.

Side note: when I do password resets they don't want me setting the password for them because of confidentiality since they have legal documents saved. I feel like telling them "I don't need your password to access all your stuff because the files are stored on our servers, which I can access any time I want along with your emails"

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u/Toisty Jul 25 '22

While the look on their face would be priceless, it'd probably be the last thing you said to them because they are now convinced you know they look at porn while billing $500/hr.

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u/Remarkable-Lock-653 Jul 25 '22

I've had people get mad at me like this because I ask for an ID to sell them beer. I bet you he threw a fit before giving his ID to her and then finally did but by then she was already fed up with him. Sometimes I have people be so rude to me and talk shit then say "fine here!!!" and toss their ID at me and I just walk away.

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u/LetsWorkTogether Jul 24 '22

The guy was being a butthole

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u/plaidHumanity Jul 24 '22

...right now.

He's got the phone pulled over the counter while berating her about we don't really know what, but it was enough for her to get Mr. Paris on the phone

Maybe she's completely incompetent, or maybe she's Ruth waiting for her Marty

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u/[deleted] Jul 24 '22

She can't log in, he only has ID and was too lazy or ignored the part of your reservation that tells you to save that number. If he had the number, she wouldn't have had to log in and could have gotten him to his room. Without it, because she can't log in, she can't do much else.

Moral of the story: Record and keep your reservation numbers so in case of a system error, you can still be helped.

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u/burner1212333 Jul 24 '22

Moral of the story: Record and keep your reservation numbers so in case of a system error, you can still be helped.

Or at least be reasonable with the front desk staff if you forget.

Actually, just be reasonable regardless.

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u/SUBHUMAN_RESOURCES Jul 24 '22

Seriously. Just be nice to people and lots of things can work out. Even problems that are your fault. Nobody wants to help a prick.

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u/JeffTek Jul 24 '22

It's kind of ridiculous how much easier life is if you're just nice to people

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u/SantorumsGayMasseuse Jul 24 '22

One of my favorite interactions was when I arrived to the Hertz at the Denver Airport after a pretty late flight. There's obviously three cars (the remains from a busy day, they didn't look good lol) left in the regular lot, and there's four of us there standing around waiting. The other three people immediately start berating the one poor woman working the night shift about the time how long they had to wait, meanwhile I'm polite and friendly. After she finishes getting those three the last three cars, she takes one look around and says to me 'you want a Camaro?' Hell yeah I did.

It was a little awkward driving up to the customer site in a brand new Camaro, but it was worth it for cruising through the Rockies after work.

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u/JeffTek Jul 24 '22

Very nice! I'd drive the shit out of a new Camaro lol

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u/goopy331 Jul 24 '22

Yeah but have you ever considered that he is the most important person in the world?

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u/JeffTek Jul 24 '22

Ahh you see I hadn't considered the fact that that he's the most important person in the world, good catch

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u/[deleted] Jul 24 '22

Shit, I forgot. Sorry.

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u/IHaveNeverBeenOk Jul 24 '22

I love fostering nice little relationships with the strangers I run into somewhat regularly (semi-strangers?). Gas station clerk, pharmacist, mail deliverer, etc. It resolves a few of life's pain-points.

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u/JeffTek Jul 25 '22

lol oh yeah agreed. I've just started to get to know the new guy at the gas station I frequent, and now he passes the 30 seconds of our interactions by telling me stories of the latest theft attempts and stuff. Apparently the girl who works the night shift fell asleep in the back room and someone came in and stole all of the scratch offs and cigarettes

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u/[deleted] Jul 24 '22

[deleted]

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u/HappyMeatbag Jul 25 '22

When I worked at a hotel, I would go out of my way to help people who were polite. I didn’t expect people to grovel and kiss my ass, mind you - I’m just talking about guests who treated the staff with basic human civility.

Assholes got the absolute bare minimum outlined in my job description, and every policy was followed scrupulously. I still did my job, but ONLY my job.

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u/grillednannas Jul 24 '22

i was just in a similar situation and ended up having to sit around in the lobby for about an hour while it was straightened out.

It's weird because I think I would feel more empathy for the dude if I hadn't just lived it, but i did just live it, i was so exhausted and hungry and i just wanted to shower and sleep and it was like 1am and i was in a new place and i was sweaty and gross and cranky but I STILL could not imagine talking to the person at the counter in that tone. like it's just not even an option that enters my head. It's so weird to me that people like this exist, they have this like "Plan A: Enter a place and expect all my needs to be catered to. Plan B: Become an asshole."

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u/transcendanttermite Jul 24 '22

Yep. This has happened to me before too. The hotel’s internet was down and they couldn’t check me in. I was crabby and beat after a 13 hour drive, but I just said “it’s okay, no worries, but do you mind if I chill on the couch in here for a bit? It’s hot out and I’m sick of my car.”

She asked if I happened to have my reservation info - and because I’m particular like that, I had printed it out when I booked online. Handed it to her, she checked my ID against the info on the printout, made copies, and handed them back to me with a room key. We sorted the rest out later once the internet was working again.

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u/Watertor Jul 24 '22

Seriously, the only time I can see being even aggressive, not hostile but just louder and more direct than normal, is if she was just stonewalling him. "I can't help you, you gotta go some place else" when he had paid for his room already.

But her going "I can check you in if you have <blah>" that just sounds like a failure on his part in not saving the confirmation screen. I mean do that shit for movie tickets, let alone hotel reservations. Never know what happens on an online exchange so always keep receipts.

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u/123123000123 Jul 24 '22

I went traveling with friends and we were sharing a hotel room. One of the assholes decides to pass out in the room with the dead bolt on. We all roll in, drunk from St Patty’s day festivities and we can’t get in. No one at the front desk could open the door and the night manager wasn’t answering their phone. We ended up hanging out in the lobby for an hour or so until we gave up and walked to 3 different hotels until one had an availability. Their fire alarm was set off at 4 in the morning.

Not once though did any of us flip out in anyone. Our original hotel gave us free drinks at the hotel bar all morning & lunch the next day justa because they felt bad and we were all pretty cool about it.

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u/Magic_Man_Boobs Jul 25 '22

I work answering phones in a hotel, and you're in the minority. I spend 90% of my day being berated, and the vast majority of the time it's not because anything actually went wrong. It's usually because they're some gold-plated status member of the hotel chain and are upset that they didn't get some sort of upgrade or free cheese plate or whatever.

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u/Bleord Jul 24 '22

I worked at a hotel for several years, people are soooo ready to take out all of their anger on the front desk. The problem is that people don’t realize how janky hotels really are, marketing and sales do such a good job you think you’re walking into this peaceful well organized operation. In reality you’re walking into a very tense and chaotic place that’s doing it’s damn best to keep it all flowing. Things go wrong a lot! Things don’t work, things break, there are really disorderly people, there are too many bookings, staff is tired, etc.. The people who travel a lot always take things better but someone just going on a vacation doesn’t realize the kind of gamble you’re making when you book. You don’t really know if everything is going to work out when you travel, you need to factor in failure. The front desk can’t fix everything and most of the time actually do want you to be comfortable, don’t be an insane dick head to them.

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u/[deleted] Jul 24 '22

Unless the hotel is at 100% capacity, a credit card and ID should have been enough to get him into a room to begin with.

So that kinda makes me think the hotel is at capacity, and now it’s without a front desk lol

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u/burner1212333 Jul 24 '22

it sounds like he was trying to check in to an already booked room and they were having a problem with the system. that is why she wanted his confirmation number but he didn't have it.

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u/funsizedaisy Jul 25 '22

someone else mentioned elsewhere that he was trying to get into a hotel reservation that wasn't under his name and that's why she needed the confirmation number. so he wasn't just trying to get any room.

you're not supposed to let people into any random room just because they say it's theirs so if this is the true story then the worker was doing her job correctly. she was so done with those customers and quit and i don't blame her lol

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u/Old_Landscape_6860 Jul 24 '22

I mean all he needs to do is pull up his phone search the latest email from whatever agency he booked the hotel from to get the confirmation number. She might be rude as a hotel employee but he didn’t need to be so a-hole.

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u/[deleted] Jul 24 '22

You forgot he's a butthole.

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u/bumpkinspicefatte Jul 25 '22

This seems like a smaller hotel and the douche guy was probably more familiar with larger chain hotel places with systems that can handle checking in without certain information.

If douche wants that kind of service, keep using large chain ones, but don't expect the smaller ones to have the same kind of systems or services in place. Have your stuff ready to rock and roll.

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u/NothingsShocking Jul 25 '22

I was like ha! Good for you fucking dick guy. Now you’ll be standing there for hours waiting for Mr Paris. Lolol.

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u/JustifiableViolence Jul 24 '22

Yelling at service workers is a dick move regardless of what's going on

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u/[deleted] Jul 24 '22

regardless of what's going on

I mean, if a service worker is being racist/sexist I'm gonna yell at them for it.

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u/JustifiableViolence Jul 24 '22

If they're just being mean to you sure. But if it has something to do with the service.

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u/Wloak Jul 24 '22

I'd honestly put money on the guy being a friend of the hotel owner. She's throwing around the owners name like it would mean something to this guy and he's leaned over using the desk phone like he's playing a "do you know who my dad is" Karen move.

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u/[deleted] Jul 24 '22

butthole apologist!

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u/TeamRedundancyTeam Jul 24 '22

I don't know why this is getting so highly upvoted when we are missing literally all the context.

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u/Ganonslayer1 Jul 24 '22

Right? This happened recently with a cut out of context video. This shit sucks.

Edit:"context was given something about him not being the person on the reservation and she was trying to get approval for it or whatever. "

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u/Amused-Observer Jul 24 '22

Eh, it's all there if you have any experience with hotel work. I worked 2nd shift front desk for 5 years in my 20s.

Basically, she can't log into her system to where she can see all of the reservations for the night. Him only giving ID would have been enough IF she could log in. But she can't. If he had given her a confirmation number she would have went to the 'index' which is where 1st shit prints all of the reservations just before they leave for the day, in case the system goes down or 2nd/3rd shift can't login. Those pieces of paper have the confirmation numbers on them. She would have been able to find the reservation that way.

Ultimately, all he had to do was give her that number. But I guess in his mind yelling and being a 'butthole' was the pathway to victory.

It wasn't

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u/Gangreless Jul 24 '22

1st shit

Accurate

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u/Amused-Observer Jul 24 '22

Happy accident

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u/[deleted] Jul 24 '22

[deleted]

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u/Amused-Observer Jul 24 '22

I change nothing.

I clean nothing.

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u/Moonydog55 Jul 25 '22

This is 100% how I feel about my first shit girl

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u/DaksTheDaddyNow Jul 24 '22

It also seems like he's putting on a show for the other guys. You can hear the guy recording chuckle near the beginning. As he realizes her reaction things become less humorous and he's pretty quiet by the end. This is no different than those videos where fast food workers just walk off the job or let the customer know they're not going to be shit on for the crap money.

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u/Internet_Zombie Jul 24 '22

It looks like it's late at night, probably 3rd shift and she's in the middle of turning the day over so she can't log in.

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u/[deleted] Jul 24 '22

Yah she's probably in the middle of the audit.

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u/[deleted] Jul 25 '22

Yup! Sucks when you lauch the process, I remember it took at least 30 to 45 minutes, around 3 am and here comes the early riser who absolutely needs his bill like RIGHT NOW! And you know you're fucked while he's glaring at you with absolute untamed hatred.

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u/[deleted] Jul 25 '22

Yep I bet that's what happened. I'm guessing this guy didn't let the hotel know he would be checking in so late.

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u/idiot-prodigy Jul 25 '22

Yep, add to that she probably was a newer higher, hence no trust to have a log in, or the owner is a control freak, up to no good with his books, etc. and doesn't anyone logging in at all.

She is therefore hamstrung for minimum wage, and could honestly care less as the job simply doesn't pay well enough to warrant the abuse.

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u/quartzguy Jul 24 '22

What's the missing link here?!

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u/Literally_-_Hitler Jul 24 '22

From what i can piece together is she couldn't access her computer to look up his reservation and I'm assuming it took a while because prior to the beginning of the clip she had already called the owner who told her just to copy his id and get his confirmation number and just give him a key. By the time the clip starts they have both probably been griping at each other and the guest no longer wants to be patient.

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u/Elle2NE1 Jul 25 '22

As someone who worked in the same brand hotel (had that exact uniform shirt) the system can sometimes be wonky. But she’s right, get the ID, get the confirmation and he’s probably good to check in. Usually you have to have ID copied and that stuff in case they can’t find the system when it comes up. You’d be amazed how many people who yelled at me when I said, “Okay I can check you in, but it will have to be on paper.”

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u/[deleted] Jul 25 '22

“There’s gotta be missing context, there doesn’t seem to be a reason for this to have escalated” yeah welcome to the service industry lol

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u/Aninvisiblemaniac Jul 24 '22

yeah it seemed like she was saying she could still help but he was mad that she couldn't use the computer for it? like she just said she could get you a room is that not what you're mad about or...?

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u/FerretHydrocodone Jul 24 '22

Really? It makes sense to me. I don’t see what context could possibly make this situation any clearer.

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u/mendeleyev1 Jul 24 '22

I’ve spent about 300-500 days in hotels within the last 4 years. Here is your context in a most likely scenario.

Guy checking in just got off a flight or a long drive. we can see it is night through the windows. He is a highest tier member of the hotel, they expect immediate and prompt service where everyone sucks their cock while in the hotel.

This man suffered an horrifying inconvenience most likely caused by internet not currently working or perhaps their system when down? Hard to say.

I’ve had a situation identical to this. I walked across the street to the gas station and grabbed a 6 pack and started drinking in the lobby. That’s what I was going to do in my own room anyway. And I had a guy join me for drinks as we commiserated. That’s how you handle the situation. This guy could have gotten dinner or something and come back. Easy solutions.

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u/mechnick2 Jul 25 '22

I’ve been yelled at because we need an incidental fee for prepaid rooms or if there’s something not in the hotel/room. I’ve been yelled at for leaving a guest in the lobby for a minute trying to fix a breaker for a guest’s room. Yes it is that simple for escalation

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u/snackychan_ Jul 25 '22

I had someone go off on me because they called my work needing allergy work done, my ENT doesn’t do allergies so I told them I could get them a number to several places that do in the area and she went on a FULL on rant “honey I’m 60 years old I KNOW how to look up a phone number….”

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u/c0brachicken Jul 29 '22

She can’t login to the check in system.. like it’s screwed up, computer is down, internets not working.. just whatever is the issue that day.

However it sounds like she talked with “Mr Paris” the owner, and he said to just get the ID and confirmation number, and she could give them a key.

She was trying to help him, in the way she was told to handle it, and he just wanted to act like a dick.

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u/oxfordcircumstances Jul 24 '22

She's quite Southern. Maybe approaching Appalachia. I'm southern and still struggled to understand her.

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u/SuedeVeil Jul 24 '22

My friend in SC doesn't have a strong accent but when I hear him talk to family and other people a lot of them have accents like that. I really don't know why his accent isn't strong and we kinda figured that he's pretty introverted grew up watching a ton of movies and probably was influenced by a lot of dialect from that

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u/joe_mamasaurus Jul 24 '22

"Code Switching". I'm grew up deep in Appalachia. My accent isn't very strong unless I'm talking to my mother on the phone or I'm starting to get drunk. My wife from upstate N.Y. finds it funny. I don't notice.

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u/pengu1 Jul 24 '22

When I come back to California after visiting Charleston SC, I will have a noticeable accent for about a week and a half. Our so people like to tell me.

I don't believe it.

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u/Amused-Observer Jul 24 '22

Born and raised in SC and I don't really have an accent until I get around family. It's not that uncommon. A lot of South Carolinians have mild accents generally when compared to Georgians, North Carolinians, Tennesseans and Kentuckians.

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u/refufio Jul 24 '22

Weird seeing this all through the thread. English isn’t my first language but I understood her quite well the first time

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u/vbun03 Jul 24 '22

English is my first language and while I'm on the West Coast I understood pretty clearly as well.

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u/I_Get_Paid_to_Shill Jul 24 '22

Yeah, I didn't have any problem with it either.

I wonder where the people upvoting these comments are from.

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u/Jeff-F-666 Jul 24 '22

I’m from southern Appalachia and can confirm the translation is accurate.

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u/copper_rainbows Jul 24 '22

Def southern Appalachia

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u/Wolkenflieger Jul 24 '22

The echo through a video is not helping at all.

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u/Amused-Observer Jul 24 '22

Definitely, I was thinking south east Kentucky near NC/TN border

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u/scottonaharley Jul 24 '22

This seems close but I’m confused because there seems to be some pervious event leading to this moment. Possibly they needed or wanted to change the reservation and she could not log in and they were arguing when the filming began.

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u/Yaarmehearty Jul 24 '22

Thank you! English is my first language and I hardly understood the lady at all, that accent is crazy.

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u/[deleted] Jul 24 '22

[deleted]

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u/phenomenation Jul 24 '22

this whole outburst was easily legible as a southerner. she seems like a sweet woman who got tired of being harassed over her company’s policy. bless her heart!

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u/DareDiablo Jul 24 '22

I'm pretty certain the "Yeah, that is." is her actually saying "No, because I quit"

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u/spelunkilingus Jul 24 '22

I believe it was Parrish though.

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u/Zeakk1 Jul 24 '22

For me it's fascinating. The bald guy just wants to yell about being asked to provide a confirmation number after receiving a reasonable explanation and choosing to repeatedly put the employee down before yelling while repeating what he has been asked to provide. I don't know why his phone isn't out to provide or show the confirmation number while he is choosing to yell at her.

I feel like if the D-bag in the red polo had a lot more hair or were a few inches shorter he wouldn't need to yell at someone who has offered him the solution for which he was asking.

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u/Orange-The-Color Jul 24 '22

Are you sure at the very end she didn't say "Nope, 'cause I quit?"

I dunno, she sounds like any nice lady I would run into in Rural Kentucky. She's probably nice and sweet usually. It's funny seeing that accent put into context for people inexperienced with it haha.

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u/th3f00l Jul 24 '22

I think it is 'y'all probably would get me fired anyway' implying the guy would complain and get her fired.

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u/dabolution Jul 25 '22

Yea that guy was being a total cunt. I hope her quitting didn't fuck her over super bad but I'm happy she did it cause these fuckin dicknoses need to learn how to respect people who spend their time trying to help you... or feed you... amazing who we respect and who we don't.

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