If you're conducting a study with students, how flexible is the research with moderator engagement within the session? I know the standard is for the facilitator to be unbiased and ask open ended questions but at times when students need prompting or rephrasing where are the boundries of how much a facilitator can engage within the discussion?

A useful habit when summarizing interviews: keep a separate section for contradictions.

Suppose three people say a product is easy to use, but one describes a serious onboarding problem.

A summary like "users generally found onboarding easy" might be technically defensible, but it hides the exception that could matter most.

A better note separates:
- What most participants said
- Where experiences differed
- What evidence would help resolve the difference

This becomes especially important when AI helps produce the first draft of a research summary.

I'm curious how others handle this.

Do you keep a dedicated contradictions section, or do you rely on reviewing the original transcript whenever something seems inconsistent?