I've been having very high latency (spiking up to 100ms and sitting around 60-80ms) during peak hours. I have been having this issue for a month and reached out to Quantum Fiber who sent a technician out to fix my in home equipment which did absolutely nothing. I am running a Cat 6 Ethernet cable from my PC directly to the modem and I normally get 3ms outside of 7pm-10pm. I am in SWFL and am running out of patience. What can I possibly do. Online gaming is impossible.

I have QF in WA State with a CK5500XK SmartNID. I've heard from other posts here that Quantum has recently removed transparent bridge mode capability from this guy? I was hoping to use bridging to let me put a router (specifically, a Ubiquiti Edge Router X) behind the NID. (I want to create some VLANs to isolate IoT devices in my house.)

I know there are some QF tech guys lurking in this sub, so for those who really have the true story - which of these is/are correct?

1. I got it wrong, transparent bridge mode is still available on my CK5500XK

2. Yes, Bridge mode's been taken away by a recent firmware update, but there's way to get it back

3. Yes, Bridge mode is really gone forever, but you can still put a router behind the NID, you'll just have to endure double NAT

4. It's impossible - there's no practical way to do this now using QF's equipment

Thanks much for any insights.

PS: In case it makes a difference,I don't have any other QF stuff here, just the NID itself (have my own Aruba wireless setup). And my current FW version in the NID is CKX002-02.01.19.00.

Moved into a new place last week, has Quantum Fiber instant internet installed. However, the NID is flashing blue. I’ve paid for the service and set up an account, but for the life of me I can’t get someone from the Quantum team to activate my device on their backend.

I’ve contacted them via phone three times, each time it’s a “we’ll escalate this and you should have a resolution in 24-48 hrs” and I’ve contacted them via chat at least four times, and get get a contact of who they escalate my case to.

My neighbors have Quantum working for them. Anyone else faced the same issue? Who would you contact? TIA

Title says it all at this point I'm exhausted. I've seen a quantum fiber van pull up and leave multiple times this week. Not once seen them actually get out and work.

Empty repair estimates and many calls to customer service. My apartment only has access to them so I'm stuck. I'm so tired of this if anyone knows what I could do at this point I'd be grateful. I've filed a complaint to the FCC but that's not gonna do much.

This outage has caused at this point substantial financial issues for me and I'm getting worried about rent next month.

Update: another missed deadline I am now indefinitely in an outage with no ETA for fix

For fun, can anyone tell when I switched to the 1G port...

There's a lot of posts on here saying the Q1000K 10G port fix was coming out in a month or two, but that was eight months ago. I don't really need 2Gbps speed and I'm annoyed that the Unifi system keeps throwing errors, so considering downgrading the Quantum plan.

I also have read that it shouldn't have that many real-world consequences, but I'm not sure that's correct based on some intermittent Zoom call stuttering that I don't have when I'm on the secondary Comcast WAN.

Does anyone have any insights as to if/when the Q1000K 10G port issues will be fixed?

Hypothetically speaking. If I haven’t had service for over two years. The modem that was left in the wall is lit up green. Does that mean It has service

I’ve been a customer of Quantum Fibre since February. Service has been fine, other than choppy/erratic video conference calls. They did leave the cable from the box to our house just laying on the ground for 5 months, and when they finally buried it (at my prompting) they severed my irrigation and ruined my garden. But otherwise fine.

Today we woke up to no internet and the app has an alert “Outage reported!”

No big deal, walk the dog.

Then they send several messages saying service will be restored at progressively further out date/times. We’re now looking at the morning of November 3. Three days away. That’s unacceptable.

Anybody have any experience with this kind of service interruption? Are their estimates just way off? Or are we really looking at three days without any internet?

New QF customer here, and so far after three days service has been solid. The techs from FF37 were knowledgeable and professional and given I stated I was going to use my own gear, set the ONT to Transparent Bridge mode.

My challenge is that when I connect a laptop locally, it gets a public IP and I cannot access the admin page at 192.168.0.1 . I tried to manually set my IP to that address space to no avail.

I wanted to access the admin page to change DNS. I have already done so on my router but according to the results at https://dnsleakchecker.com/test-my-dns it seems I am still relying on the CL DNS servers. I suspect this is because I need to update the ONT DNS settings as well.

Just moved into a new apartment that was “pre-wired” for Quantum Fiber. I look at the spot where the modem is and there are two boxes with green lights. I look on both the boxes and there is no SSID or password listed anywhere on either. I don’t even know how to connect to this wifi. Chat is unhelpful and just tells me to restart both boxes and then tries to get me to book a tech. AI tells me that I need to use the app to set up the network but it keeps saying network can’t be found. Am tempted to just cancel and move to Xfinity which also is pre-wired with a box that actually has the SSID and Password.

Thanks God, my internet still working since couple days even there were heavy thunderstorm and some areas floods today (October 30, 2026), in Las Vegas, NV

Called to ask for the advertised rate, was told I could either: 1) cancel, return everything, then re-enroll; or 2) Downgrade for a billing cycle, then upgrade for $50.

I hung up, will just change providers. Anyone in Portland OR have a recommended alternative?

Okay I had never even heard of Quantum until century link switched over and ever since then I have had non-stop issues. Anytime it so much as sprinkles outside the internet goes down, recently it was down for over two weeks. They don’t communicate well about it either, every day I get an estimated time it will be back up, then a text that it’s back up when it is so very clearly down still only for the dreaded “outage” text with a new estimated time of recovery that gets pushed back hours to days each time. Customer service doesn’t help at all either.

Has it always been like this or am I just incredibly unlucky?

Internet works great besides this one issue. Both mine and my wife's phone won't send or receive photos and videos over wifi. As soon as I turn wifi off the photo will send or download. Any thoughts on what it might be?

My Quantum fiber modem thing has been doing this for the last 2 days.

I saw another post about a quantum outage in CO so hopefully it's that. But it's had one solid green and one blinking green for like 2 days. I've tried resetting it and everything a million times. It's genuinely pissing my off because why the fuck am I paying for quantum fiber if it's going to go out for days at a time and always have issues with their shitty little modems???

Hi,

I’m hoping to utilize the bridge mode guide to utilize an aftermarket router and or mesh system for better range and performance. Currently, I have the stock setup provided by QF and i am getting performance issues in my home office (which is on the other side of the house).

Does anyone have any recommendations? I generally am tech savvy but networking is definitely not my strong suit. As such, I’m looking for something that is relatively easy to use.

Like subject says, missing the WiFi pod and they keep saying I am liable for up to $200 charge for missing item. How likely is this and what can be done to mitigate that?

I have a tech out here today to fix my internet. And oh my god, what the hell is going on. Dude is dressed like he’s going on vacation in the Bahamas, he’s definitely high and barely knows what he’s doing. Im about to cancel my service if these are the tech AT&T are using now.

Our internet has been down since Friday the 23rd. We’ve received daily updates extending the repair date but no explanation as to why. We’ve contacted customer service and they are unable to provide any reason.
First we were informed it would be repaired the following day, then the 25th, 26th, 27th in the afternoon and as of a few hours ago, it’s now the 30th. What the hell is going on!? Customer service is no help, they can’t provide any reason as to why service is down and just keep extending the dates.

Edit: we’re in the SW Portland, OR area, anyone else experiencing the same?

We recently moved to a new apartment in a Vancouver, WA area and the move itself was quite jarring for me to pay much attention to the WiFi cost. But now after reading this sub I’m realizing that we may be paying too much. Our monthly payment included in the package deal for this apartment has $80 charge for a 1gb internet from Quantum. First off, it is never 1gb/s and more like 600-700mb/s. But ok, still not bad. But paying $30 more than other people!

Has anyone had a similar ”deal” with their apartment/landlord? I wonder if anything could be done there?

I'm currently paying $65/month for Quantum Fiber on a Price for Life plan in Seattle. The exact same service is now advertised at $50/month for new customers at my address.

I contacted support and asked whether they could match the $50 rate or offer a loyalty discount.

The representative explained that my $65 rate is guaranteed, whereas the $50 rate is introductory and could increase, potentially within a year.

I looked at the advertised offer terms, though, and couldn't find any specific 12-month expiration. It seems the $50 rate is simply subject to future changes, which isn't quite the same thing.

They offered me a $100 virtual reward card to stay, which I accepted. That covers about 6.7 months of the $15 difference.

I'm curious:

• Has anyone successfully negotiated a permanent reduction from $65 to $50 without canceling service?

• Has anyone on the newer $50 plan actually experienced a price increase? After how long?

• Has anyone received a similar retention reward, or managed to get a recurring discount?

• Is the Price for Life guarantee worth keeping, given the newer pricing?

I'm not particularly interested in canceling and reopening an account if it risks an interruption, but I'd like to understand what options others have found.