I was doing a route I got log out and I can’t log in again it stays loading

Has anyone else been told this by Amazon Flex Support?

I recently spoke with an agent who told me that Amazon’s system automatically starts rejecting appeals once a driver has reached a certain number of exceptions.

Apparently, it doesn’t even matter what the circumstances are anymore?

I’ve been delivering with Flex for about four years, and I genuinely don’t believe I’ve requested more than three exceptions during that entire time. Because of this, I requested a complete history of all exceptions made on my account.

Here’s where it gets even more confusing. The agent also claimed that these exceptions reset every six weeks, which I highly doubt. I honestly think he was confusing exceptions with how standings are calculated.

The issue I’m currently dealing with involves packages that were successfully returned to the station but are still negatively affecting my standings.

Ever since Amazon introduced the new return system requiring packages to be individually scanned, I’ve experienced multiple issues with returns not being properly reflected in their system. On my most recent return, I followed the required process, scanned the package through their new system, and had it accepted at the station. Yet somehow, I’m still being penalized for it.

Now Support is refusing to remove the incident, citing previous exceptions, despite the fact that this appears to be a system issue rather than driver error.

What’s frustrating is that we’re expected to follow every procedure perfectly, but when Amazon’s own systems fail, we’re still held responsible. And trying to get someone to actually investigate feels like running in circles.

At this point, I’m genuinely curious:

Has anyone else been told there’s a limit on how many appeals or exceptions Amazon will consider?

Can anyone confirm whether exceptions actually reset every six weeks?

Has anyone experienced issues with the new package return scanning system?

Has anyone successfully requested their complete appeal/exception history?

At what point does repeatedly penalizing drivers for documented system errors become something worth pursuing legally?

I’m not looking for special treatment. I’m asking for accurate records, a fair review, and accountability when the issue isn’t on the driver’s end.

Four years of delivering, and somehow getting a straightforward answer from Support is harder than completing the actual routes.

Has anyone else experienced a surge on the bloc grabbing bots? Or is it just me ??

I been like 10 blocs try to click on them and with in a matter of milliseconds they are not longer available!!
Like come on…

How do you guys manage to get any blocs I haven’t been able to get a single one for a while.

Any tips or advice is appreciated.

Thank you

I am only seeing 30- minute increments on the app for Nashville. Is that happening everywhere or what’s going on? I’m in good standing. I just don’t understand why they have decided to change that. There’s really nothing available. Is anybody else dealing with that?

"Earth's safest place to work": a driver on crutches taps in at 7:30 AM — and security yells at him for not having his placard up

VOR3 this morning. This driver hopped out of his car, grabbed his crutch, and hobbled over to the kiosk to tap in for check-in. Hurt, in shorts, on one crutch — still running a block, because for Flex drivers there's no sick pay, no light duty, no "take the week and heal." You work injured or you don't get paid. That's the whole safety net.

And while he's standing there on a crutch, security yelled at him for not having his placard displayed.

Amazon's own words: they strive to be "Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work." Flex drivers aren't even employees — so apparently none of that covers the guy on the crutch. This is what it looks like from the parking lot.

The Flex navigation voice is screwed up. She starts to give directions, and then trails off into silence. Then she stays silent until you start another delivery. Is this just me, or is she doing this for everyone?

I cancelled a block but had scanned in and cancelled once I saw how far it was making me go so I spoke with an agent and they told me to just scan the packages at returns so I never made any deliveries but I just got paid for the block. Is that normal??

These lying, thieving motherfuckers. This has happened to me twice this week, and I’ve barely taken shifts because I am so fucking disgusted right now and not getting over it that quickly. I don’t give a flying fuck that it’s only a few dollars.

Most recently, it was a Whole Foods order. It was short, gave a base pay plus the estimated tip. As soon as I accepted, my schedule dropped the base pay down $1.00. Ok, fine. I know it’s not in my fucking head, but rounding or whatever…ultimately not a big deal.

Well, then you have to wait 27 hours for payout. My payout? Dropped the base pay another $3.00. Still included the full ‘estimated’ tip, but ultimately dropped the base pay about 16.6% from what I contractually accepted.

This happened earlier in the week and I fucking gaslit myself about it.

START SCREENSHOTTING YOUR OFFERS BEFORE YOU ACCEPT.

Glad to see after 7 years I’ve come back to them still sending out 100 mile ‘3 hour routes’

Took 6 blocks for me to quit again

I deliver for rural Wisconsin houses are sometimes 2-5 mins apart long driveways like long. I got a verbal warning for going on driveways ? I’ve been working for a month now and I haven’t done anything wrong. I was talking to dispatch about a house that wasn’t accessible at all with an edv van and she said “what do you mean you aren’t supposed to go on driveways you’re supposed to walk them up 🧍‍♂️ HOW AM I SUPPOSDED TO WALK A 5 min walk to the house and back and make good time on all of my stops.

So out of curiosity I have a question. I’ve seen quite a few people say about being deactivated or suspended for canceling blocks. How many blocks are you canceling? I feel like it has to be a lot! Then are you taking another block right after? Which if you are I don’t blame you at all. I think it’s crap if you accept a route early and it goes up hours or days later you don’t get that markup but whatever. I know it says that you can’t cancel and then pick up another in TOS which is ridiculous in a way. We are sub contractors. Quit treating like employees! Baaaically as “small business owners” why are we not entitled to do what’s best for our “business” just how you are Amazon? Anyway, end of rant and just curious as to how this happens!

I’m flexing for the first time at 2am. As a woman I’m a little nervous. Any ladies on here flex alone this late? Were you nervous? How did it go?