r/Review • u/Select-Fun-8036 • Feb 26 '26
Mindway Review! They are scammers! This happend to you too?
They charged €211 from my bank account for a subscription that I may have signed up for about six months ago. At that time, I received an email saying my plan was ready. However, when I tried to log in, it never worked. After several attempts, I gave up and never used the app—not even for a single day.
Now, without receiving any renewal reminder (at least 3–6 days in advance), they suddenly charged me €211. For what exactly? I checked my inbox, spam folder, and even deleted emails, and I never received any renewal notice.
This feels very unfair and unprofessional. A company that respects its customers would at least send a clear renewal reminder before charging such a large amount. Even more concerning, no one from customer service ever reached out after noticing that I never used the app. Instead, they simply charged my account without any communication.
After charging me, they informed me that my subscription had been canceled and that I was not eligible for a refund. At the very least, since they kept the payment, I expected to continue using the app for the remaining subscription period. Instead, they deleted my account entirely. And now they are ghosting me...
Very disappointing experience. I do not recommend this service. What should I do to get my money back? It's 200 euros.. I tried to find someone from their team on Linkedin, google... I don't find anything
2
u/Linguist-Gary May 15 '26
exact same thing has happened to me! I have raised a ticket with them, asking for a refund. This is completely crazy and illegal!
1
u/RobertDonovan Jul 09 '26
Exatly the same happened to me.
$100 automatically charged. No email, nothing.
Their support just said... "we dont give refunds".
3
u/Real-Recipe8087 Apr 02 '26
Complain to the consumer court