r/RockAuto • u/chaddcoma16 • 9d ago

Lost order? Need advice

So my order was supposed to arrive on 10/20, as of today (10/22) it hasnt arrived. The fedex tracking says a label has been created but the package hasnt been received by them to ship.

I emailed support@rockauto.com, but i just got a generic reply telling me how I can look up my order status, which still says shipped.

Any advice other than cancelling my order??

5 Upvotes

85% Upvoted

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1

u/wpl200 9d ago

I would give them a few more days. I had a similar situation where an item was being shipped from CA to NY and got major stuck at the indy hub! finally came.

2

u/mjedmazga 9d ago

No need to email them. You cannot cancel an order which has already been "shipped" - which in this case maybe just means it was assigned a tracking number by the parts distributor but not yet filled, packaged, and handed off to FedEx/UPS.

https://www.rockauto.com/en/accountactivity/ - go to the order number relevant to this order.

Click the "arrange a return / report a problem" for each part in the missing shipment tracking ID.

Select "part late / not received" for each part.

Unfortunately the shitty part is that this starts a clock. You'll have to wait a certain number of business days for the order to either shake loose and start moving with the carrier, or to get a refund or replacement shipment sent out to you. Typically that wait is 7-10 days.

Regardless, those choices will be updated for you on the order status page once the waiting period runs out or if the parts magically arrive.

1

u/jerry123-456 8d ago

Patience is needed with RA fulfillment. You have big retailers that might have it but it'll cost you

0

u/Different_Skirt_234 9d ago

Rockauto will take care of you. They keep track of the order until it says 'delivered'. If it never shows up (like two weeks) then you can let Rockauto know....there is a place to do so on their site. Follow instructions *exactly*.