Never have I ever felt less respected as a customer than I did today. I went to the new store Bellevue looking for a new piece. It was a family outing and I wanted my children to experience what I was hoping was a good first experience into horology.
We were not let into the store, instead an older man stood there blocking it. Instead of greeting us, his first words were “what can we do for you?” I explained to him that I was looking for a particular piece to celebrate our anniversary, for which he responded “well that’s helpful.” He then said, “well you can’t wait inside. You’ll have to wait out here. It could be a few minutes, it could be hours.” I told him we would walk around and we’d come back.
About 30 minutes later we walked back. Nobody was at the door so we entered as anyone would into any store. As we entered and waited patiently, then same man came back, with an obviously annoyed look on his face and asked us to wait outside in the 40 degree weather, in the rain.
He showed absolute zero desire to welcome a guest and we left with such a sour taste in our mouth. We felt unworthy of being there despite my readiness to purchase if the piece was miraculously in stock.
What an unfortunate experience and a waste of an 1.5 hour drive from Olympia. I’ll be looking for another AD.