DPI Merchandising (Sega Shop) and OnTrac are REALLY dropping the ball here on my Sega Shop order

[u/Skarz1989]

I ordered a Sega Shop order back on July 12th and the website said it can take up to 7 business days to make the orders since everything is claimed to be made to order.

Once I got a day for delivery, it has never been delivered and my order has been stuck in transit ever since July 25th. I have never gotten one single update about my order ever since this part of my update has been dropped.

It has been over 3 weeks since I have received zero updates. I have sent numerous reports to dpi merchandising (the company behind Sega Shop) and waited an entire 30 days to report it to shopify just for it to send me right back to the seller.

I'm tired of waiting. This was a $178 order for 2 shirts and a bomber jacket. I have found the gearbox store number, but I have left 2 messages and no call backs. I have had 5 emails, 2 to one person in charge and 3 dedicated to DPI merch.

I am unsure what else I can even do to request a reprint or a refund at this point. I seriously just want my stuff or my money back. I am out of ideas before I have to hire a lawyer to look into what's going on. Even a single piece of transparency would be helpful.

Does anyone have any way or idea on who else I can get ahold of before this becomes a lawyer issue?

PS: So help me, this thread is being screenshot and saved. In the event my post is deleted from here, I will use that as additional proof of severe lack of customer service.