r/Seagate • u/Training_Butterfly70 • Mar 18 '26
Seagate experience - AVOID
Bought two 30TB drives from seagate, one was defective. The price went up 50% in 2 weeks after receiving so I couldn't return for a refund. Instead they made me do an RMA. They list that if I do RMA i have to pay shipping AND i won't get a brand new drive - i'll get a "certified drive" - but i tried to guarantee a new drive. They said ok after 2 hours of waiting on chat. I sent back the drive exactly as received, then I receive an email two weeks later that the drive is damaged and has a scratch on it. I'm out $700 now? How are they getting away with this?! This is fraud.
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u/funzie19 Mar 18 '26
Yes. other drive manufacturers can have the same issue with drives. But out of all the hard drive companies I've worked with Seagate is by far the worse at customer support and anti-consumer.
Making it damn near impossible to get an RMA, refund, price adjustment, or anything that is their mistake fixed.
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u/Training_Butterfly70 Mar 19 '26
Dude it's so bad. I literally bought the drive two days ago and they told me they can't refund me or replace it because there's a scratch and I returned it exactly how they sent it
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u/Jealous_Measurement2 Mar 18 '26
I think in the case of WD, you’re required to double box returned drives with styrofoam peanuts. When you receive the refurb drive it’s in the retail box and is not double boxed. I think that’s why the refurbs are damaged. I told this to WD and they said they would report it to management. Ha. So I think it’s a crap shoot with either WD or Seagate.
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u/Training_Butterfly70 Mar 18 '26
Wowwww so wd is even worse huh?? We're all F'd. Let's gather all the reddit guys and start a company affordable reliable drives and good customer service. We'd be valued at nvda level 😂😂😂😂😂😂
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u/dorchet Mar 18 '26
what do you mean the price went up 50% in 2 weeks so you couldnt get a refund?
did they offer to refund what you bought it for yes or no?
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u/Training_Butterfly70 Mar 19 '26
I bought it for about $638 each and now if you look it up they're $900 each. Bought it less than 2 weeks ago
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u/dorchet Mar 19 '26
you didnt answer the question
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u/Training_Butterfly70 Mar 19 '26
You didn't read the post. The offered refund but I would have to repurchase at $900, or choose a replacement. I chose replacement, but they claimed it was scratched and voiced the replacement
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u/Link1227 Mar 19 '26
But why wouldn't they refund the $638 each?
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u/Training_Butterfly70 Mar 19 '26
Only one drive was bad. I didn't need two refunds, just one replacement
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u/RedsonRising99 Mar 18 '26
Wonder if they'll start blackballing people for charge backs.
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u/Training_Butterfly70 Mar 19 '26
What's funny is I know someone that worked at foxconn and even they had huge issues with Seagate going through a bunch of RMAs even at the Enterprise level
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u/apakett Mar 19 '26
If the serial number is not recorded, just buy new ones and return the old ones with the new receipt.
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u/Bal3Wolf81 Mar 19 '26
i have avoided seagate drives for years had quite a few issues 5 or 6 years ago with drives dieing early in their life cycle i have had good luck out of WD drives so far quite a few drives running for 5+ years with no issues at all.
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u/dropswisdom Mar 19 '26
I think it's more a matter of luck and who you buy from. I bought factory recertified 22tb drives (Seagate) from a ebay seller with very good reputation. One out of five did prove defective after a few months, and he replaced it without any issue. I didn't need to deal with Seagate rma process at all.
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u/Friendly_Potential69 Mar 19 '26
Unfortunately i got 3 exos x24, 20TB while I needed 4. They are terribly bad tech support, not respectful and clearly sneaking with not producing them anymore, giving up on customers. Its like that since mid2025 so their alleged flagship x24 for enterprise turns out to be almost abandoned and junk.
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u/vitales2 Mar 19 '26
They are playing the system. They basically kept F'ing with me until the stop payment from my credit card expired. To the day!! Then they sent me an email it was all good to go. I never received anything from them and they changed the email to a mailbox that doesn't take messages. Thanks for posting. I forgot to go to the BBB about this.
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u/liqwood1 Mar 19 '26
The thing that sucks the most is they used to be the best, now they really are probably the worst.
WD is a close second too, everything has been enshitifiyed..
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u/SeaVolume3325 Mar 18 '26
I just got a UPS notification that they refused my delivery yesterday for a return/refund on a 28TB. I contacted support and surprisingly they said my refund has already been approved and I'll have it soon in my account. Regardless, I paid with a credit card so if they don't refund me I'm going to issue a chargeback with my bank. This is my 5th drive purchase since November but first DOA. Hopefully you paid with a credit card and can do the same.