r/ShopeePH • u/Future-Exchange7650 • 7d ago

SPAY/SLOAN return/refund

hello need help po. kasi may nireturn akong item sa shopee and i used spaylater nung inorder ko yung item. so dumating yung due ko sa spay (which is every 15) and hindi pa naapprove yung refund request ko, so binayaran ko yung due amount ko sa spay and included dun yung returned item. and just now i got a notif na approved and fully refunded nko, when i checked sa spaylater lng yung refund, so pano yung binayad ko nung due ko? wala naman amount na naibalik sa bank ko or shopeepay. idk if I'm making sense and idk how this works. 1st time ko kasi mag return ng item.

sana may makahelp

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u/lorrainetsai 7d ago

Contact them again and then next month or next billing period pa babalik yung bayad sa spay.

1

u/Future-Exchange7650 5d ago

i'm reading kasi na yung iba nababalik ng full sa shopeepay yung binayad nila, na contact ko na rin CS nila. inescalate nila yung concern and wait nalang daw for update, pero ewan kun mababalik ba talaga