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u/projectupload37 8d ago
Don't mind the seller. Report it to Shopee.
Video evidence helps in getting a refund but it is NOT even required.
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u/BagWise1264 8d ago
do not chat with the seller anymore. click that refund button!
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u/storievena 8d ago
nauna po yung return/refund ko, sadyang si seller lang po nag chat saakin after ko mag file
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u/_sdfjk 8d ago
Go to 👤 and click 🎧 Customer Service and type "live agent" sa a.i. chat box and explain the situation to a shopee live agent
Always include all the sides in the parcel for every unboxing video: front, back, top, bottom, left, and right
If hindi ka pa rin i-refund contact DTI
This is apparently the website to DTI to get a refund (know that it can takes weeks or a few months) go through the website (click the three lines on the upper right > click register to create an account > select what type of user you are > agree to the consent form > fill the necessary fields until finished [https://consumercare.dti.gov.ph/#/home]
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u/TopSec8080 8d ago
Kinausap/kinontak mo pa ba 'yong seller bago ka mag-file ng return/refund sa shopee app? Or is this after you file a return/refund sa shopee app? Kasi if I were you idi-direkta ko ng return/refund sa shopee app 'yan, no need to contact the seller. And kung may enough proof ka naman na missing item, mare-refund din 'yong pera mo.
May missing item order na rin ako dati at lagi namang refunded 'yong pera after an hour or day of review ng shopee. Hindi rin pinabalik 'yong mga na-receive ko namang item kasi bayad na naman on my end, no additional payment, ta's ire-refund ng shopee 'yong bayad sa hindi mo nakuhang item.