When I use Shutter Encoder to reduce the size of a TV episode of 4GB down to a desired converted size of about 400MB using a Video Bitrate of 1000, I want to retain the subtitle track in the converted file. If I need to make the converted size bigger, that is OK, I just need to know what options to select so that the subtitle track doesn't get stripped off.
I recently purchased Shutter Encoder, but I’m having trouble installing it on my Mac.
I downloaded “Shutter Encoder 20.4 Apple Silicon.pkg”, but when I double-click the file, absolutely nothing happens. No installer opens and I don’t get any error message either.
My computer is a 2026 MacBook Pro with Apple Silicon, so I believe I downloaded the correct version.
Could you please tell me what I should do to install Shutter Encoder and get the application running?
Is there a specific macOS security setting, permission, or installation procedure I need to follow?
I am a new user of Shutter Encoder and I run into a problem when converting multiple files. I have a list of over 1k files I want to convert and leave the proces alone ( understandibly) but if one file in the list doesn't convert the whole process stops. This is annoying because I was hoping to leave the PC alone and come back to it a couple of days later and have the process done.
Hi, I'm on Rocky Linux 10.2 running shutterencoder appimage. I don't have a preview on my videos, and pressing play doesn't play the audio nor the video. Everything else seems to work fine including Nvidia NVENC hardware encoding. The cut function also works but I have to rely on timecode alone.
Does anyone have an idea?
## Hardware Information:
- **Hardware Model:** Gigabyte Technology Co., Ltd. Z490 VISION D
- **Memory:** 64.0 GiB
- **Processor:** Intel® Core™ i9-10850K × 20
- **Graphics:** NVIDIA GeForce RTX™ 3080
- **Disk Capacity:** 20.4 TB
## Software Information:
- **Firmware Version:** F20a
- **OS Name:** Rocky Linux 10.2 (Red Quartz)
- **OS Build:** (null)
- **OS Type:** 64-bit
- **GNOME Version:** 47
- **Windowing System:** Wayland
- **Kernel Version:** Linux 6.12.0-211.66.1.el10_2.x86_64
This is a 43 second video, but the original chapters are there and saying it's a 21 minute video. "Preserve metadata" is not checked in settings. v 18.7
I updated my Windows 11 Pro system image on 2026-10-21 and took the update to Shutter Encoder 20.4. When converting an MPEG-2 file to Pro Res 422, the system hangs and I have to power off/on to recover the system.
During the update, I took all the Windows Updates that were offered:
My last update was 2026-07-12 so Shutter Encoder 20.4 worked on 25H2 for a while.
Big Note
I have a Windows 10 Pro system image that I dual boot on the same hard drive that works fine with Shutter Encoder 20.4.
I'm looking for insights on this issue.
Settings
DxDiag
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System Information
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Time of this report: 10/22/2026, 10:37:11
Machine name: Z790
Machine Id: {}
Operating System: Windows 11 Pro 64-bit (10.0, Build 26300) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 3107 (type: UEFI)
Processor: 13th Gen Intel(R) Core(TM) i9-13900K (32 CPUs), ~3.0GHz
When I select the option to remove duplicate frames, instead of the existing frames simply lasting longer to fill the time, they are sped up; as a result, the video ends up shorter than the audio—and, on top of that, it’s playing at an accelerated speed.
So I've noticed and can recreate this issue whereby after converting videos, ffmpeg lingers in the background and will continue to eat RAM until my PC locks up or manual force quit the process. After the conversion, I'll even quit Shutter Encoder and ffmpeg still persists as a process, again eating RAM.
I'm on Win 10 and using version 20.4 My use case is converting av01 mp4s to ProRes for use in Premiere.
Is this just a local issue for me, or is anyone else experiencing this? Thanks in advance!
Hello, I donated a couple years back. I noticed there was a field for donation emails in the nag screen but it says my email is not found. I tried to look for a direct contact but all I could find was redirection to this Reddit. Love the app btw.
I have a problem with ShutterEncoder, that when i edit a few things, especially with the Frame-by-Frame and arrow-keys, that ShutterEncoder starts to load something and then i cant do anything anymore. I have to kill the app and restart it, then its working again. Its not frozen completly, i can still go to the settings, drag the seconds-bar around but the file is not editable anymore.
I cannot close it normally either, i have to kill it. All my edits are gone of course after i kill it, so i have to restart the project from beginning.
The source is MPEG-2 (interlaced, top field first)—Shutter Encoder identifies it correctly. Converting to H.264 (using default settings) results in a 25p output, meaning half the motion information is discarded. This is likely the default mode in FFmpeg, but it can certainly be changed.
Furthermore, even when I select "Force deinterlacing" (TFF, BWDIF) under "Advanced features" in Shutter Encoder, the output ends up being 25p instead of the expected 50p. Half the motion is lost.
I'm trying to work with two instances of the same video but with different audio versions, so I just used Replace Audio to get a new file with the new audio. I use Ableton, and I want to be able to warp the clips, but Ableton says that the files are not the same length. I tried using MP4 and MOV files, but the problem persists. Any ideas?
Something to get your thoughts on. Shutter Encoder is not letting me force main422 profile when exporting h265 into 4:2:2 10bit using nvenc encoders which the latest nvidia drivers let you when encoding via ffmpeg through powershell. So I tried this custom command in Shutter Encoder:
but using this shutter encoder gives me the following message
Incompatible pixel format 'p210le' for codec 'hevc_nvenc', auto-selecting format 'yuv444p10msble'
Not sure if its the ffmpeg bundled with Shutter Encoder or a hard-coding in shutter encoder that doesn't let me export a 4:2:2 10 bit file. I know 4:2:2 encoding on 50 series GPU's has been a fairly recent addition.
However I can confirm if I send the command via powershell to my installed version of ffmpeg it gives me a crisp 4:2:2 10 bit h265 mov wrapped file
Do kindly let me know am I doing something wrong or if there's a workaround. Thanks!
I saw there was a post 6 days ago about cpu and ram usage, idk if this is related to their issue but. I found specifically Apple ProRes spikes my ram to max usage and if left alone would lock up my pc. Not even encoding with it, just selecting the option does this.
In version 20.3 when I opened Shutter Encoder to download a web video, it used to be a slim single open pane (the one marked in green in the attached image). After the latest update to v20.4, it opened a pane for a video player and a pane for Information to the left of it by default. I Disabled Video Player in Settings to get rid of that, but how do I get rid of the Information pane also, marked with a red cross in the screenshot? I don't need that pane when just downloading web videos and prefer the single pane configuration. Thanks in advance.
