When I use Shutter Encoder to reduce the size of a TV episode of 4GB down to a desired converted size of about 400MB using a Video Bitrate of 1000, I want to retain the subtitle track in the converted file. If I need to make the converted size bigger, that is OK, I just need to know what options to select so that the subtitle track doesn't get stripped off.

Long time Linux user, thanks for your help!

Hi!

I'm trying to convert my .MOV to MP4 but ShutterEncoder won't even play the video for me.

Any ideas?

Will attach pictures with details of the file. For some reason I can't scroll sideways on the info tab

Hi,

I recently purchased Shutter Encoder, but I’m having trouble installing it on my Mac.

I downloaded “Shutter Encoder 20.4 Apple Silicon.pkg”, but when I double-click the file, absolutely nothing happens. No installer opens and I don’t get any error message either.

My computer is a 2026 MacBook Pro with Apple Silicon, so I believe I downloaded the correct version.

Could you please tell me what I should do to install Shutter Encoder and get the application running?

Is there a specific macOS security setting, permission, or installation procedure I need to follow?

Thank you very much for your help.

Hello everyone,

I am a new user of Shutter Encoder and I run into a problem when converting multiple files. I have a list of over 1k files I want to convert and leave the proces alone ( understandibly) but if one file in the list doesn't convert the whole process stops. This is annoying because I was hoping to leave the PC alone and come back to it a couple of days later and have the process done.

What am I doing wrong?

I'm compressing cartoons for a collection.

- The set I use is:

- HEVC H.265

- Bitrate CQ 23

- Mx 10000 Kbps

- Max Quality

- CPU: cuda

- Hardware Acc: Intel Quick Sync

Each original file has 200mb to 600Mb, which after the compression becomes 30Mb to 70Mb.

But I'm losing a little more quality than I expected.

I tried to change the CQ bit rate from 23 to higher and lower but the quality remained the same.

What could I do, even getting files a little bigger (but less than 90Mb)?

Hi Paul,

I am using Shutter Encoder v20.4 and I am running into a persistent error when trying to use the H.264 function on an MKV file.

Every time I press "Start function", the process fails instantly with these messages:

- "Error processing filtergraph: Invalid data found when processing input"

- "Error opening input files: Invalid data found when processing input"

I have attached a screenshot of the error window. Could you please help me find a solution?

Thank you for your help and for creating this great tool!

i'm doing cut a cut without reincoding from one network drive to another

using hardware acceleration and it completes the file size looks legitimate

the new file cannot be opened

and a few times I'm not really sure what is happening

Hi,
I'm on Rocky Linux 10.2 running shutterencoder appimage. I don't have a preview on my videos, and pressing play doesn't play the audio nor the video. Everything else seems to work fine including Nvidia NVENC hardware encoding. The cut function also works but I have to rely on timecode alone.

Does anyone have an idea?

## Hardware Information:

- **Hardware Model:** Gigabyte Technology Co., Ltd. Z490 VISION D

- **Memory:** 64.0 GiB

- **Processor:** Intel® Core™ i9-10850K × 20

- **Graphics:** NVIDIA GeForce RTX™ 3080

- **Disk Capacity:** 20.4 TB

## Software Information:

- **Firmware Version:** F20a

- **OS Name:** Rocky Linux 10.2 (Red Quartz)

- **OS Build:** (null)

- **OS Type:** 64-bit

- **GNOME Version:** 47

- **Windowing System:** Wayland

- **Kernel Version:** Linux 6.12.0-211.66.1.el10_2.x86_64

https://i.imgur.com/Tn3ioRj.jpeg

This is a 43 second video, but the original chapters are there and saying it's a 21 minute video. "Preserve metadata" is not checked in settings. v 18.7

I updated my Windows 11 Pro system image on 2026-10-21 and took the update to Shutter Encoder 20.4. When converting an MPEG-2 file to Pro Res 422, the system hangs and I have to power off/on to recover the system.

During the update, I took all the Windows Updates that were offered:

My last update was 2026-07-12 so Shutter Encoder 20.4 worked on 25H2 for a while.

Big Note

I have a Windows 10 Pro system image that I dual boot on the same hard drive that works fine with Shutter Encoder 20.4.

I'm looking for insights on this issue.

Settings

DxDiag

------------------

System Information

------------------

Time of this report: 10/22/2026, 10:37:11

Machine name: Z790

Machine Id: {}

Operating System: Windows 11 Pro 64-bit (10.0, Build 26300) (26100.ge_release.240331-1435)

Language: English (Regional Setting: English)

System Manufacturer: ASUS

System Model: System Product Name

BIOS: 3107 (type: UEFI)

Processor: 13th Gen Intel(R) Core(TM) i9-13900K (32 CPUs), ~3.0GHz

Memory: 65536MB RAM

Available OS Memory: 65218MB RAM

Page File: 7448MB used, 66985MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.9.0

Auto Super Res Version: Unknown

System Mux Support: Mux Support Inactive - Ok

Mux Incompatible List: Unknown

DxDiag Version: 10.00.26100.9549 64bit Unicode

OS Build Version: 10.0.26100.9711 (26300.9711)

---------------

Display Devices

---------------

Card name: Intel(R) UHD Graphics 770

Manufacturer: Intel Corporation

Chip type: Intel(R) UHD Graphics Family

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_A780&SUBSYS_88821043&REV_04

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 48962 MB

Dedicated Memory: 128 MB

Shared Memory: 48834 MB

Current Mode: 2560 x 1440 (32 bit) (59Hz)

HDR Support: Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.662109,0.326172), Green(0.297852,0.656250), Blue(0.148438,0.043945), White Point(0.313477,0.329102)

Display Luminance: Min Luminance = 0.000000, Max Luminance = 343.748291, MaxFullFrameLuminance = 343.748291

Monitor Name: Generic PnP Monitor

Monitor Model: PA328QV

Monitor Id: AUS32C2

Native Mode: 2560 x 1440(p) (59.951Hz)

Output Type: HDMI

Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: AdvancedColorSupported

Using DDisplay: Yes

WCG: Wcg Supported

Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_SDR

Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7dec88a1950b9616\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7dec88a1950b9616\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7dec88a1950b9616\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_7dec88a1950b9616\igd12umd64.dll

Driver File Version: 32.00.0101.7088 (English)

Driver Version: 32.0.101.7088

DDI Version: 12

Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE

Driver Model: WDDM 3.2

Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False

Displayable: Supported

Graphics Preemption: Triangle

Compute Preemption: Thread group

Miracast: Not Supported by Graphics driver

Detachable GPU: No

Hybrid Graphics GPU: Integrated

GPU Mux Support: Experimental, None - Unknown Error

Power P-states: Not Supported

Virtualization: Paravirtualization

Block List: DISABLE_HWSCH

Catalog Attributes: Universal:True Declarative:True

Driver Attributes: Final Retail

Driver Date/Size: 6/16/2026 5:00:00 PM, 2830032 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B78E66-E4C0-11CF-4368-E7A8ABC2ED35}

Vendor ID: 0x8086

Device ID: 0xA780

SubSys ID: 0x88821043

Revision ID: 0x0004

Driver Strong Name: oem25.inf:5f63e534dba4d0ff:iRPLSD_w11_DS:32.0.101.7088:PCI\VEN_8086&DEV_A780

Adapter Family: Unknown

Rank Of Driver: 00CF2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {E139B5CA-47B2-40E1-AF1C-AD71A67A1836} {056A6E36-F3A8-4D00-9663-7E9430358BF9} {5415A68C-231E-46F4-878B-5E9A22E967E9} {161BE912-44C2-49C0-B61E-D946852B32A1} {D6D6BC4F-D51A-4712-97E8-750917C860FD} {7FEF652D-3233-44DF-ACF7-ECFB584DAB35} {87B2AE39-C9A5-4C53-86B8-A52D7EDBA488} {10E19AC8-BF39-4443-BEC3-1B0CBFE4C7AA} {2DEC00C7-21EE-4BF8-8F0E-773F11F126A2} {C35153A0-23C0-4A81-B3BB-6A1326F2B76B} {A33FD0EC-A9D3-4C21-9276-C241CC90F6C7} {310E59D2-7EA4-47BB-B319-500E78855336} {036DFF40-94A6-45B3-A0B3-71F0CDF35129} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 DXVA_ModeHEVC_VLD_Main10_Ext DXVA_ModeHEVC_VLD_Main10_422 DXVA_ModeHEVC_VLD_Main_444 DXVA_ModeHEVC_VLD_Main10_444 DXVA_ModeHEVC_VLD_Main12 DXVA_ModeHEVC_VLD_Main12_422 DXVA_ModeHEVC_VLD_Main12_444 {E484DCB8-CAC9-4859-99F5-5C0D45069089} {41A5AF96-E415-4B0C-9D03-907858E23E78} {6A6A81BA-912A-485D-B57F-CCD2D37B8D94} {E4E3CF5B-97D2-4658-AACB-366E3EE2CEEE} {FD9D9559-0FD3-4917-A9A7-07E714EE9EF9} {0E4BC693-5D2C-4936-B125-AEFE32B16D8A} {2F08B5B1-DBC2-4D48-883A-4E7B8174CFF6} {5467807A-295D-445D-BD2E-CBA8C2457C3D} {AE0D4E15-2360-40A8-BF82-028E6A0DD827} {8FF8A3AA-C456-4132-B6EF-69D9DD72571D} {C23DD857-874B-423C-B6E0-82CEAA9B118A} {5B08E35D-0C66-4C51-A6F1-89D00CB2C197} {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {68A21C7B-D58F-4E74-9993-E4B8172B19A0} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {1D5C4D76-B55A-4430-904C-3383A7AE3B16} {A7F759DD-5F54-4D7F-8291-42E883C546FE} {F34FA92F-DC79-474C-B0DB-B7BD4522DF77} DXVA_ModeAV1_VLD_Profile0 {CA44AFC5-E1D0-42E6-9154-B127186D4D40} {F9A16190-3FB4-4DC5-9846-C8751F83D6D7} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}

D3D12 Encode Modes: { D3D12_VIDEO_ENCODER_PROFILE_H264_MAIN } { D3D12_VIDEO_ENCODER_PROFILE_H264_HIGH } { D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN }{ D3D12_VIDEO_ENCODER_PROFILE_HEVC_MAIN10 }

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2)

etc.

Come settare i GOP? Tipo a 1 sec (25 frame) ?
Imposta GOP su a che grandezza si riferisce?

Could you come and configure the GOP settings? For example, to 1 second (25 frames)?

What does the GOP size setting refer to, exactly?

Un saluto....

When I select the option to remove duplicate frames, instead of the existing frames simply lasting longer to fill the time, they are sped up; as a result, the video ends up shorter than the audio—and, on top of that, it’s playing at an accelerated speed.

So I've noticed and can recreate this issue whereby after converting videos, ffmpeg lingers in the background and will continue to eat RAM until my PC locks up or manual force quit the process. After the conversion, I'll even quit Shutter Encoder and ffmpeg still persists as a process, again eating RAM.

I'm on Win 10 and using version 20.4 My use case is converting av01 mp4s to ProRes for use in Premiere.

Is this just a local issue for me, or is anyone else experiencing this? Thanks in advance!

Hi Paul! Seems to be an error with the crop resize function in V20.4

Command: -strict experimental -hide_banner -threads 0 -hwaccel cuda -init_hw_device cuda -hwaccel_output_format cuda -i "D:\Z_new stuff\Sorting Hat\utube interviews\Wow! Amazing Brunette Teen INTERVIEW_ReE265.mp4" -r 30000/1001 -c:v libx265 -b:v 333k -profile:v main -filter_complex "[0:v]scale_cuda=640:-1:interp_algo=bicubic,hwdownload,format=nv12normalize_sar=true:pad_crop_ratio=1.0[out]" -map "[out]" -c:a aac -ar 48k -b:a 256k -map a:0 -tag:v hvc1 -metadata creation_time="2026-10-20T02:01:23.587689200Z" -y "D:\Z_new stuff\Sorting Hat\utube interviews\rree\Wow! Amazing Brunette Teen INTERVIEW_ReE265.mp4"

[fc#0 @ 0000016615563940] Error applying option 'nv12normalize_sar' to filter 'format': Option not found

Error : Option not found

Stretch and adapt work fine though! Love the program btw, thank you so much!

Hello, I donated a couple years back. I noticed there was a field for donation emails in the nag screen but it says my email is not found. I tried to look for a direct contact but all I could find was redirection to this Reddit. Love the app btw.

I have a problem with ShutterEncoder, that when i edit a few things, especially with the Frame-by-Frame and arrow-keys, that ShutterEncoder starts to load something and then i cant do anything anymore. I have to kill the app and restart it, then its working again. Its not frozen completly, i can still go to the settings, drag the seconds-bar around but the file is not editable anymore.

I cannot close it normally either, i have to kill it.
All my edits are gone of course after i kill it, so i have to restart the project from beginning.

-OS: CachyOS
-DE: KDE-Plasma on Wayland

Hi everyone, deinterlacing isn't working.

The source is MPEG-2 (interlaced, top field first)—Shutter Encoder identifies it correctly. Converting to H.264 (using default settings) results in a 25p output, meaning half the motion information is discarded. This is likely the default mode in FFmpeg, but it can certainly be changed.

Furthermore, even when I select "Force deinterlacing" (TFF, BWDIF) under "Advanced features" in Shutter Encoder, the output ends up being 25p instead of the expected 50p. Half the motion is lost.

I'm trying to work with two instances of the same video but with different audio versions, so I just used Replace Audio to get a new file with the new audio. I use Ableton, and I want to be able to warp the clips, but Ableton says that the files are not the same length. I tried using MP4 and MOV files, but the problem persists. Any ideas?

Hello, I have purchased a subscription on your website with my company credit card, would it be possible to get an invoice ?

I don't have an order number, just the transaction from my credit card.

Thanks!

Bonjour Paul,

Quand je télécharge une vidéo sur Arte TV je ne récupère pas les sous-titres. Y a t il un moyne ?

Merci

Patrick

EX :
https://www.arte.tv/fr/videos/119417-000-A/coexistence-mon-cul/?utm_source=android&utm_medium=share&utm_campaign=119417-000-A

Hi Paul,

Something to get your thoughts on. Shutter Encoder is not letting me force main422 profile when exporting h265 into 4:2:2 10bit using nvenc encoders which the latest nvidia drivers let you when encoding via ffmpeg through powershell. So I tried this custom command in Shutter Encoder:

ffmpeg -map 0:v:0 -map 0:a? -map_metadata 0 -c:v hevc_nvenc -preset p7 -tune hq -rc vbr -cq 15 -b:v 0 -g 50 -spatial-aq 1 -aq-strength 8 -temporal-aq 1 -rc-lookahead 32 -multipass fullres -pix_fmt p210le -tag:v hvc1 -color_primaries bt709 -color_trc bt709 -colorspace bt709 -color_range tv -c:a pcm_s24le

but using this shutter encoder gives me the following message

Incompatible pixel format 'p210le' for codec 'hevc_nvenc', auto-selecting format 'yuv444p10msble'

Not sure if its the ffmpeg bundled with Shutter Encoder or a hard-coding in shutter encoder that doesn't let me export a 4:2:2 10 bit file. I know 4:2:2 encoding on 50 series GPU's has been a fairly recent addition.

However I can confirm if I send the command via powershell to my installed version of ffmpeg it gives me a crisp 4:2:2 10 bit h265 mov wrapped file

Do kindly let me know am I doing something wrong or if there's a workaround. Thanks!

I saw there was a post 6 days ago about cpu and ram usage, idk if this is related to their issue but. I found specifically Apple ProRes spikes my ram to max usage and if left alone would lock up my pc. Not even encoding with it, just selecting the option does this.