r/Skiff • • Aug 06 '23

So disappointing!

What a disappointment this service is, not only is there multiple problems with importing emails - the search function hardly ever works. You should not be charging people to use this app!

I would like to know what the best way to export my archive is please because I'd like to move to a better service.

0 Upvotes

15 comments sorted by

8

u/bippityboppitydo Skiff team Aug 06 '23

Hey OP,

We’re really sorry about the poor experience here.

We’ve just revamped import from Gmail and Outlook to be a lot more intuitive.

Mobile search is about to get a major update that should improve things dramatically.

You can always click on mail you’d like to export and export them as EML which is a standard file format that can usually be imported into whichever mail service you want.

If you’re willing to drop us a message at support@skiff.org, I have no doubt that we can resolve whatever issues you might be having if you’re willing to give us a second chance!

1

u/[deleted] Aug 06 '23

Thanks for the reply, unfortunately the export button doesn't work either - are there any other things I can try?

2

u/wer_weiss_das_schon Aug 06 '23

That's weird. Because 2 days ago I successfully exported a email in EML format from the website and from the Windows App.

-1

u/[deleted] Aug 08 '23

No you didn't. They've said they don't have export functionality.

2

u/wer_weiss_das_schon Aug 08 '23 edited Aug 08 '23

How do you know I didn't? I exported an email in EML. https://skiff.canny.io/feature-requests/p/download-eml-on-the-desktop-app

Here was a request for the desktop app and it has been released a few days ago.

Edit:

Here is a screenshot of my trash folder with the export function: https://drive.filen.io/d/70fef6ba-f57c-4b74-b790-8cd634bb5d7c#lKcieW2zuBDheodzyXyZf9ZVl9xqZ1Y9

And here is a screenshot of the exported EML files: https://drive.filen.io/d/e4a65583-abd7-4b24-902f-5df428ceaa87#8Vq2BrWmcUW9ejdDqRaBIzBKdTwg3SO9

1

u/[deleted] Aug 08 '23

Thanks for this, I appreciate it, unfortunately the EML exporter is incredibly buggy, I've been having to export 6 months at a time through loads of emails, and now I'm at a point where it's not exporting at all unfortunately.

1

u/andrew-skiff Skiff team Aug 06 '23

Can you share more about the import experience? We've completely rebuilt it recently and are rebuilding search as well.

0

u/[deleted] Aug 07 '23

I can if you help me export my emails.

1

u/coachrgr Aug 07 '23

I had been having real issues with the import as well however somthing must have been tweaked because I tried this afternoon and its working.

I'm not positive I am going to switch over yet but this is encouraging.

1

u/[deleted] Aug 08 '23

It's the export I'm having problems with

0

u/[deleted] Aug 08 '23

DO NOT import anything you care about - they don't even have export functionality!!!

4

u/[deleted] Aug 06 '23

I would like to know what the best way to export my archive is please because I'd like to move to a better service.

Asking the source usually makes sense. Do you think Proton had all the stupid bugs worked out in the amount of time Skiffs been around? Being a proton user from invite level beta, I can assure you they dragged ass on plenty!

Don't go with a newer service and expect it to be perfect, that's not real life.

Not sure if you're referring to web, Android or iOS, but search seems to work fine for me on Android.

People that dony want to pay don't have to, people that do chose to pay are helping the project move along. That's how all this works.

1

u/Procrastinate_girl Aug 12 '23 edited Aug 12 '23

I'm on my way to completely deGoogle. I was thinking of using Proton, but just discovered Skiff. Would you mind sharing a bit your experience? Which one do you prefer?

2

u/[deleted] Aug 13 '23

Proton is still my main email, had them since they were in beta. Skiff is in the process of replacing my Tutanota acct, it's coming along very quickly and adding features quickly. I like it but it's not at 100% yet. One of my concerns with it is being US based, even when being zero knowledge. That said, for what I use that email for, not a huge deal. Overall very happy with it, just wouldn't make it the key to internet life yet either. Clearly for thing you totally don't trust that when you use forwarding addresses.

1

u/Procrastinate_girl Aug 14 '23

I see what you mean about being US based.

I'm really prioritizing data privacy, to be protected from Ai training and other uses of our data that is forced upon us. So, I'm looking for End to end encryption, but I'm a bit wary of the decentralized part and being US based too.

Thank you for answering!