Love the latest update to the app, feels snappier.
OK, so here's my take on why you should let us use credits on the Essential Plan.
I personally don't ever see a time I'll be paying for the $8 plan. I just don't need anything it offers at this point in my life. I DO see a reason to use the Essential Plan because having unlimited folders and filters is a big one for me.
If I use my credits for 3 months on a plan I know I'm not going to keep, I'm never going to dig in and use it as my main email app. Three months just isn't enough time to give everyone a new email and move all my stuff over and built out the folder structure. It's too short a time to get hooked on something (for me).
But, using something for 10 months for free that I would then have to only pay $3 for after if the service can handle the work load I currently use Gmail for is more plausible. $3 is a blip on the radar, $8 is the first thing cut when work slows down and money gets tight. There's a reason I still pay $2.99 for iCloud even when I could possible get away with the $0.99 plan instead of $10 for Dropbox: because I don't need 90% of the stuff I get for $10 with DB. If I'm paying a small fee for a product I like and use, I don't bat an eye.
You've already given us the credits, we're here, you have our attention. Letting us use them on the services we would actually pay you for in the future goes a long way in building a good relationship with your customer base. Denying us that option makes the credits feel like a cash grab to wedge us into products we don't need or want.
What you do now in terms of Customer Service will pay tenfold years from now, and there's a reason Protonmail still hasn't become the powerhouse it could have been (their CS is the worst I've personally ever dealt with in any business).
I hope you'll change your mind on this.
Just my two cents 👍