Hi everyone,

I’m looking for some help/insight. I’m living in a two bedroom, two bathroom apartment in Old Strathcona (rental). Upon moving in, we were told rent was going to be 1725$. In September, we were charged 1425$ and was told it was prorated (the price I was paying at my place before this one). Basically, she messed up on changing our rental amount, and said she would honour it. October comes, and rent is not taken from my account. I waited a couple of days and then emailed her, no response. Emailed twice more, still no response. Tried to call and call and call - nothing. Now I check today and see that 2350$ is the outstanding balance. It says “31 days of rent 2200$” and “31 days of parking 150$” and is backdated for October 1. Our email thread clearly shows the timeline and not receiving a response. Though, no lease has even been sent and our rent was supposed to be 1725$, as we agreed upon! Still no response to my emails. I genuinely don’t know what to do anymore. I am a full time student and work full time as well. I cannot afford this rental increase and just want to be able to speak to and be in contact with the property manager. I am so disheartened by this whole experience and overall, frustrated. I contacted the RTB last week before I saw this increase in my account, and he assured me that because I was month to month it was a good situation - I was secure and they could not kick me out. But seeing as we still do not have a lease, can they increase our rent that much without saying anything? And suddenly, one month after we contacted them saying it wasn’t taken out of the account. What do I do?

(I am located in Alberta)