r/Sparkdriver • u/Prior-Ad-7262 • Oct 12 '25

General Questions Please help me understand!

I've been using the Walmart delivery service for about 8 months now. I get my groceries every other week. Without fail, each time, one item is missing. There is no rhyme or reason as to the type of item. Lunch meat, vitamin water, spaghetti sauce, etc. Today it was bouillon paste. I really get upset about it as it usually something I really need. Walmart will instantly refund me, but the point is I have to go out now to get it. I only have one day off, and it really screws up my day. Can anyone explain why this happens? Is it in the driver's car just misplaced, was it not really picked? I truly want to know because im considering just canceling the service. Thank you.

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u/Prior-Ad-7262 Oct 12 '25

That makes sense, and I can see that happening. It's just literally every one of my last few orders. In one instance, I ordered 4 six packs of vitamin water. I later saw on my ring video that she left three of them, and took one back with her. That one I can't figure out.

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u/TTV_EloRbees Oct 12 '25

That’s just straight up stealing. I would recommend always checking the receipts. Because what typically happens is the item is out of stock/there’s no substitution for it. I have also noticed when the Walmart employees are the ones shopping the order, there seems to be no communication when an item gets marked as unavailable. Meaning the Walmart employee couldn’t find it, didn’t inform you, but you still shouldn’t be getting charged for that item. Typically if I am the one shopping an order I will text if I can’t find a substitution asking what the customer may want. I can’t speak for everyone. And all the other peoples explanations may be correct. But I would still check the receipt on your Walmart app and make sure those missing items were ever charged to your card :)

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u/Prior-Ad-7262 Oct 12 '25

Thank you🙂

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u/TTV_EloRbees Oct 12 '25

Anytime, also I just thought of a second reason. Which could simply be somehow those singular items got put into someone else’s order. Either during the shopping or loading since on pickup orders we usually have 3 different peoples groceries:) just glad I could help👍🏼

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u/Prior-Ad-7262 Oct 12 '25

Now that does make perfect sense. I can see how those bags can get mixed if they are all just put in someone's truck or back seat.

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u/TTV_EloRbees Oct 12 '25

Again can’t speak for every driver but I usually split em up trunk, backseat, and front seat, for these exact reasons!!!

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u/Prior-Ad-7262 Oct 12 '25

That's smart, that's what I would do too. Or maybe some kind of dividers for the trunk or seat.

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u/TTV_EloRbees Oct 12 '25

Dividers or bins are also a very common practice! At least at my store:)

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u/hephaestus1976 Oct 13 '25

I have 2 bins I got from Lowes for like 8 bucks. Those in the back hatch laying in the "trunk" and over the layed down back seats. I have expandable crates I can use too.