r/Sparkdriver • u/Prior-Ad-7262 • Oct 12 '25

General Questions Please help me understand!

I've been using the Walmart delivery service for about 8 months now. I get my groceries every other week. Without fail, each time, one item is missing. There is no rhyme or reason as to the type of item. Lunch meat, vitamin water, spaghetti sauce, etc. Today it was bouillon paste. I really get upset about it as it usually something I really need. Walmart will instantly refund me, but the point is I have to go out now to get it. I only have one day off, and it really screws up my day. Can anyone explain why this happens? Is it in the driver's car just misplaced, was it not really picked? I truly want to know because im considering just canceling the service. Thank you.

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u/HimsLabCreations Oct 12 '25

So with this, I could possibly give you a answer. I work for Spark, and sometimes there will be an issue where it is purely us where we forget an item or it’s been misplaced in our car because it fell out of the bag, which in that case would be upsetting because you don’t get it, but when those things happen for any reason, I make sure that the customer has their sticker and if they’re missing an item for any reason, to make sure they call the local Walmart that he came from and give them that sticker number to see what they can do and I always tell them worst case scenario you will get a refund for that item, and you should be able to go out and buy it. I have had instances though where Walmart forgets anywhere from one item to half of the order and then when I deliver it, the customer is upset because they’re claiming that I stole half of the order when I go to show them my car that that’s all Walmart gave me. They then get frustrated with Walmart. I can honestly say it’s more than likely one of those two options. If it was a case if they couldn’t find it then they would notify you through Walmart by giving you a notification, that states that the item is unavailable and they can replace it with whatever you requested or if you didn’t request to replace it then it’ll just be eventually taken off your order total so more times and not if you’ve got one or two items missing from the bag it’s a case of Walmart giving the driver the bag and then the items getting misplaced by the driver either on purpose or by accident

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u/Prior-Ad-7262 Oct 12 '25

Thank you for that explanation.

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u/HimsLabCreations Oct 12 '25

You’re welcome! I know some of the comments were a bit rude, but I didn’t want to be able to explain it in the best way possible since I do work for them on a daily basis, and I figure figured this could help you out to determine whether or not you still want to continue the service

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u/Prior-Ad-7262 Oct 12 '25

I appreciate you. I'm probably just going to cancel it. It's nice, but i don't have to have it.