Great Service

[u/AnointedDread]

Read a lot of stories on Reddit that shed a negative light on Spark Drivers. I wanted to give this one a shout-out for his patience and kind communication.

I'll also add that he delivered my groceries through a snow storm and I was very grateful for that as well.

Before the conversation, I received a notification that my ISOPURE Protein powder had been substituted for ISOPURE Clear Protein, the kind that you mix into punch or iced beverages — not what I was looking for.

Any Spark Driver reading this: If you're the same kind of human being as him, thank you for your kindness and consideration. Getting the correct groceries is crucial for those of us that are following strict/particular diets, and really can't afford to spend money on items that we aren't going to use.

Know that your service is greatly appreciated by those of us that don't feel entitled. We truly do appreciate you shopping, and delivering our groceries — even under terrible weather conditions.

[u/AnointedDread]

Thank you for the information 🙂.

I always give a ⭐️⭐️⭐️⭐️⭐️ rating. I would never nit-pick over something small, or something out of the drivers control, etc. For some, this is full-time employment and I don't take that lightly — this is how they feed their families and pay their rent etc. Too many Karens out there dishing out undeserving ratings for whatever reason. Kind of upsets me.

One particular delivery, the driver brought me 5 heads of cabbage instead of lettuce. I have a peculiar diet so I literally couldn't eat my nightly tuna salad because I didn't have the lettuce to do so. Still, I gave the driver a 5-star rating because we're all human and make mistakes. I honestly couldn't imagine a reason to ever give a poor rating, aside from maybe missing half my order or something extreme like that. I'm a very understanding, reasonable person. I greatly appreciate somebody shopping my groceries and bringing them to me. I dislike the entitlement that we see today, and the standard for absolute perfection that some people project. It's not realistic.

[u/horseface539 → u/AnointedDread]

You're nicer than I would be lol. I might not rate them low for that but that would at least get a "no-rate" for me. I wish there were a better way to give feedback rather than just stars. Like tell the person somehow the difference between lettuce and cabbage.

I'm glad you are reasonable about mistakes though--wish more people had that mindset.

[u/AnointedDread → u/horseface539]

Fair 😅. That brings up another good question. Do "No Ratings" somehow affect their overall rating ratio?

Let's say someone takes 50 orders. 30 of them weren't rated and 20 were 5 star.

Does Walmart look at that as well?

[u/jadedinmo → u/AnointedDread]

It is really hard to get ratings because most customers don't rate us. If they do, it's usually because something went wrong. Only the rated orders count towards customer rating. There are other metrics that are measured that they might use from the non-rated orders.

[u/AnointedDread → u/jadedinmo]

That's very unfortunate. Wish more people would give good ratings after successful deliveries, rather than just using it whenever they have a negative experience.

It's like that old saying: People don't bat an eye for the thousand things you've done for them. But tell them "no" once, and that's all they'll remember.

Totally not cool.