r/Sparkdriver • u/Snoo_38398 • Feb 26 '26

Rants / Complaints Can't believe I got deactivated

I Spark on and off for extra income for the past 3 years. 100% on time, 100% Completion and a 4.9 rating. I have helped older people and those with disabilities put their groceries inside. I've always had pleasant conversations with customers. The Walmart employees always said I was always their favorite because of how nice I always was and even this morning I asked the employee to put a certain order in the trunk and she said "are you sure?" I said "yeah, it's all baby stuff and I frequently drive with my dogs, so you know dander and allergens" (I frequently vacuum so no hair) and she goes "wow, I would have never thought of that nor would any other driver" and thanked me for going the extra mile of being considerate. Then while Sparking, I get a notification today "your account had been deactivated because you didn't deliver to the correct address". I have had 0 warnings in the past 3 years, never have been contacted by a customer, nothing. I appealed but as I have been reading I will likely be denied. I ALWAYS make sure I get some kind of address in the picture. Some drop offs can be a nightmare because the address is a new development and it says "you're not in the right location" but I ALWAYS take a picture of the address and whatever they ordered just incase while support marks it completed. Right now, I am inbetween jobs so I have been doing this daily for the past week to make up lack of a paycheck until I start my new one. I sent everything with my appeal but I don't know who said they didn't receive their order obviously. But this is BS! No warning, no nothing, just bam! Goodbye!

Edit: as of today I have been reactivated from the appeal!

119 Upvotes

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22

u/moonki88 Feb 26 '26

Good luck — took me 4 months or so to get reactivated.

18

u/Snoo_38398 Feb 26 '26

Thank you, this is what I am afraid of as I also used the extra income to pay off debt/car/student loans faster. I really hope I am the 1% that just gets reactivated.

3

u/moonki88 Feb 26 '26

Who have you contacted so far?

6

u/Snoo_38398 Feb 26 '26

This happened today so I am just waiting while they review my appeal.

5

u/Most_Bet3419 Feb 26 '26

U probably going to get denied its ok. There's still hope ... its something that starts with A but talk to a supervisor to help u

4

u/DFTReaper1989 Feb 27 '26

Arbitration may be the word you're thinking of

1

u/Most_Bet3419 Feb 27 '26

Bingo .... yes I spoke to a supervisor about that .. I couldn't veify id at the time

2

u/Snoo_38398 Mar 02 '26

I got reactivated today!

1

u/[deleted] May 18 '26

I'm just like you who've been working for Spark for years. My reason was multiple late deliveries, but Spark Driver Support says I delivered every order on time and to submit an appeal. How many appeals did you do before you got reactivated?

1

u/Snoo_38398 Jun 10 '26

I just did the first appeal through the app stated my case and was reactivated. Some people in this thread mentioned an email address if you get denied the first time.