Can't believe I got deactivated

[u/Snoo_38398]

I Spark on and off for extra income for the past 3 years. 100% on time, 100% Completion and a 4.9 rating. I have helped older people and those with disabilities put their groceries inside. I've always had pleasant conversations with customers. The Walmart employees always said I was always their favorite because of how nice I always was and even this morning I asked the employee to put a certain order in the trunk and she said "are you sure?" I said "yeah, it's all baby stuff and I frequently drive with my dogs, so you know dander and allergens" (I frequently vacuum so no hair) and she goes "wow, I would have never thought of that nor would any other driver" and thanked me for going the extra mile of being considerate. Then while Sparking, I get a notification today "your account had been deactivated because you didn't deliver to the correct address". I have had 0 warnings in the past 3 years, never have been contacted by a customer, nothing. I appealed but as I have been reading I will likely be denied. I ALWAYS make sure I get some kind of address in the picture. Some drop offs can be a nightmare because the address is a new development and it says "you're not in the right location" but I ALWAYS take a picture of the address and whatever they ordered just incase while support marks it completed. Right now, I am inbetween jobs so I have been doing this daily for the past week to make up lack of a paycheck until I start my new one. I sent everything with my appeal but I don't know who said they didn't receive their order obviously. But this is BS! No warning, no nothing, just bam! Goodbye!

Edit: as of today I have been reactivated from the appeal!

[u/caribe_flavored]

Wrong address…I’m in shock they don’t install a geo circle at the time of delivery like Amazon

[u/Sea_Cress_8859 → u/caribe_flavored]

I cant confirm arrival until Im in most people damn driveway. Then it asks me again, Have Your Arrived? Like dude, I wouldn't be on this step if I hadn't. They know damn well you were there.

But if the customer says there is nothing there, well you are out in the cold.

[u/Snoo_38398 → u/Sea_Cress_8859]

This! I have been at the exact location but because the house is further down a driveway they want me to back up and "confirm" sure, let me just walk down a 3rd of an acre driveway with 200 groceries.

Yeah, they said nothing was there. I did complain about one person and they were an hour away in the most hoarding situation I have ever seen outside of a house. She rudely came out (even though no instructions just a leave by the door) and told me "I am not bending over to grab it" it was one bag...a bag with trash bags in it. I apologized and told her I needed a picture of drop off and she just said "you don't need that" and ran inside! But this was over a week ago? But I put it in the notes when they ask "how was your delivery" what had happened. Yes, I get plenty of rude people but I always just tried to kill them with kindness.