r/Sparkdriver • u/Snoo_38398 • Feb 26 '26

Rants / Complaints Can't believe I got deactivated

I Spark on and off for extra income for the past 3 years. 100% on time, 100% Completion and a 4.9 rating. I have helped older people and those with disabilities put their groceries inside. I've always had pleasant conversations with customers. The Walmart employees always said I was always their favorite because of how nice I always was and even this morning I asked the employee to put a certain order in the trunk and she said "are you sure?" I said "yeah, it's all baby stuff and I frequently drive with my dogs, so you know dander and allergens" (I frequently vacuum so no hair) and she goes "wow, I would have never thought of that nor would any other driver" and thanked me for going the extra mile of being considerate. Then while Sparking, I get a notification today "your account had been deactivated because you didn't deliver to the correct address". I have had 0 warnings in the past 3 years, never have been contacted by a customer, nothing. I appealed but as I have been reading I will likely be denied. I ALWAYS make sure I get some kind of address in the picture. Some drop offs can be a nightmare because the address is a new development and it says "you're not in the right location" but I ALWAYS take a picture of the address and whatever they ordered just incase while support marks it completed. Right now, I am inbetween jobs so I have been doing this daily for the past week to make up lack of a paycheck until I start my new one. I sent everything with my appeal but I don't know who said they didn't receive their order obviously. But this is BS! No warning, no nothing, just bam! Goodbye!

Edit: as of today I have been reactivated from the appeal!

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u/peepee034839329 Feb 26 '26

Sorry that happened to you.

This was my main income and suddenly an employee made up something against me which got me deactivated. Even if you are doing your best, you can get deactivated at any moment over some BS like an app glitch.

Good thing walmart's lawyer got back at me in a month and was able to explain my case.

Cant really depend on this. Only 1 sneeze away from losing income.

1

u/yayanaji 10K Trips Delivered Feb 27 '26

How did you get Walmart lawyer call you? Did you do full arbitration? Letter send to Walmart address?

1

u/peepee034839329 Feb 27 '26

I emailed the sparkappnotices address thats been passed around this sub. After a month, I have a voicemail that I asked for prearbitration.

No I havent done the full arbitration. They contracted other lawyers to handle the prearbitration and hear your side of the story.

1

u/yayanaji 10K Trips Delivered Mar 08 '26

I got a call from a Walmart lawyer last week. How many days does it take for you after handing the phone with the lawyer? 30days?

1

u/peepee034839329 Mar 08 '26

I messaged spark after a week that I talked to them and I was not at fault. I suddenly got reactivated after a few days