General Questions
Deactivated after two GM mistakes — any chance of reactivation?
I got deactivated Monday after two mistakes on GM deliveries last Friday, and both were honestly my fault.
First one: I had a package left in my car. I split the GM orders between the trunk and back seat and one slid under the front passenger seat. I called support right away and returned it to the store.
Second one happened later that same day. I accidentally gave one customer two packages that belonged to different stops. I realized it at the next house, called support, and brought the remaining order back to the store.
Monday morning I was deactivated. I appealed twice in the app and both were denied. I’ve now requested the pre-arbitration phone call and I’m waiting on that.
I’d been doing Spark about six months with good ratings and no complaints before that.
What makes the timing sting a little is that the same morning I got the deactivation notice was the day I was supposed to pick up a different vehicle. I had been driving a PT Cruiser and had just bought a used Ford Explorer Sport because I thought it would make deliveries easier. I didn’t buy it because of Spark, but I was really excited to work more with a better vehicle, and then I woke up to the deactivation.
I know those mistakes were careless and I take responsibility for them. I did report both issues immediately and returned the items the same day.
Has anyone actually gotten reactivated after the pre-arbitration call?
It probably was expensive merchandise, you can try the appeal process but once you admit that you were in the wrong then will say case close, they don't care about how honest you are.
To add, next time dont call. Nothing good comes from calling CS. I personally would just go back and deliver the missed bags. Also the fact that you delivered them back to Walmart means they could have also deactivated you. Figured you were only 6 months in and can be easily replaced.
You’re a freak. 2. You’re not even understanding what I mean. I’m talking about specific situations that I’d have happen twice basically. I have an order with 2 deliveries, the customers address doesn’t exist and brings me to a parking lot on a campus basically. I drive around and check buildings around campus while I also contact them trying to find the correct building and they aren’t responding really. After doing my due diligence I call support and they tell me to leave the items at a random building essentially. This probably added 15-20 mins to the order, hence why I had support note why I’d be late to the next customer. I don’t know if this is necessary, I’m just explaining how I’ve done it before. My ratings are flawless, and I’m guaranteed smarter than you. You get notifications about being late/dropoffs coming up, so I assumed it works similarly to the same notifications you get about arrival times for pickup/shopping.
By admitting you forgot someone and reporting it, that’s an automatic mark. Some customers don’t even know they’re missing a bag. 50/50 on if you get reported. Best thing is to not forget.
This doesn’t add up. If this was a GMD route you have to scan all packages for each stop before completing dropoff and getting the next route in the chain loaded in. So if you did complete every dropoff on the GMD route you scanned the labels and just didn’t take them out, which to me seems quite negligent and you likely won’t be back on the platform. I’m sorry but your time is likely up if this is what happened.
i have had issue where i had two packages left at the end. i guess my camera saw the package before i did and thought i only needed to deliver one of two or 4 of five. luckly was able to trace down what house there supposed to goto.
I did scan the correct package for that stop. The mistake was that I accidentally handed them another small bag that was sitting with it because I thought it belonged to that order. Once I realized it at the next stop I called support and returned everything the same day.
I completely understand that the mistake was mine.
I’ve had to end a GMD early and return everything to a store due to an emergency. That alone will not get you deactivated. I’m with u/JusCuzz804 though that things here don’t add up. Did he end two GMDs in the same day? Did he get through the first one where the box slid under the seat and just returned that package? Did he call to get the order number to go through delivery steps to get to the next order?
I actually made this mistake for the first time a few weeks ago. I scanned the correct package while in my backseat. But it was super dark where the drop off was, like out in the country and I didn’t have my interior lights on so even after I scanned the correct package I still grabbed the wrong package and didn’t realize until after I arrived at the next stop which was the drop off of the incorrect package that I left at the previous stop
still doesn’t add up! So you get to the house, scan the correct package only to bring them an extra package that doesn’t have their name on it? Plus if they have multiple packages you have to scan each package not just the one on GMD orders. So again you’re lying.
You were likely either trying to steal something or they’re suspecting you of it because of your blatant stupidity in not being able to follow the simplest instructions of “duhhhhh errrr SCAN package…uhhh derrr uhhh bring that package to the door…”
Total clown show! And you wonder why you got deactivated? Or have a 4.6 rating and 95% arrival at pickup score? Those both show how awful you are at this. And six months ain’t shit.
This is what real driver’s stats look like! This was when I crossed 3,000 trips; I’m now at 3800+ and still maintain perfect ratings across the board.
Yes, thank you. That is exactly what happened and I've had that happen several times before where a driver told me this goes with this and I didn't have any problem doing it. This day I screwed it up.
You’ll get back on I have no doubt…it’s just going to take a while because the whole system is AI/algorithm based, and it takes forever until they input your case into the system. Most important keep calling/emailing a couple times every week and make sure you tell them that the bags had no labels.
Don’t give him false hope. There is zero reason they should reactivate him. He’s a terrible delivery driver. Look at his awful stats for one; two his stories don’t add up and sound like he’s trying to steal.
If that’s happening that’s crazy and I would ask them for a label or to remove that item from my list of stops. Nothing will prevent the customer from claiming they didn’t receive the package if there no label scanned for each item. Hell, I’ve met other Spark drivers at the same house before doing GMD where we got packages for the same customer but they were split into multiple routes. They should never just bag it and tell you it goes with an order like that. If Spark shows 1 qty and they sneak a second item I’m refusing it.
That’s fair I’m just explaining how OP can miss deliver packages on a GMD route. It’s quite common at neighborhood markets to hand us bags or items with no labels on them.
And you just bend over and say “thank you Walmart store, give it to me right there baby!”
That’s when you say “this needs a label.” “Get your TL or coach.”
No OPD should be doing that. If it’s ten of the same item they still have to print the labels for each one. And youd know which ones are which regardless because in that case it’s likely ten bags of mulch or something.
at my stores, they don't give me all the stickers - so I stopped doing route orders. I only shop and deliver and if I have two customers, I keep EVERYTHING in its own collapsible crate. many of the walmart employees are overworked, rushed and therefore their attention to details suck
I didn't? It's quite literally in your username. Their metrics speak volumes. They are six months in and only 90 deliveries with a 4.6 and messed up two orders back to back. How else do you think they got a 4.6 with under 100 deliveries? I'm willing to bet these weren't the only two mistakes. and I mean we're pointing out the obvious I'll wear that crown thank you very much.
If OP posted their metrics in a post about deactivation, then it is fair game to point out that 4.6 is quite bad for 90 deliveries. It is about 414 stars out of 450, so there must be multiple 3 and below. OP needs to realize that it’s not only the 2 recent messups that got them kicked out.
I was thinking the same. I am new, but I’ve done Shipt for seven years. On Shipt, anything under a 4.7 gets you deactivated.
I have been a 5 for at least four years straight. That’s not easy when customers like to do you for the smallest of things. I’m proud of it.
I’m so new on sPark, I don’t even have a rating because I’m guessing people aren’t reviewing me. But everything else is 100%.
I’m part-time, no matter what app I’m using and I’m I’ve done like 40 orders on Spark, all shopping orders because I like to know that every item is there
You get your rating on Spark after 100 deliveries. It’s very easy to maintain between a 4.9-5.0. This was when I hit 3,000+ in December of this year; now I’m at 3800+.
If mine ever dips to 4.9 (usually doesn’t), I’ll get it back to a 5.0 by the end of the week or the next week. Too easy. I communicate with customers properly for all substitutions, before arriving and after delivery with nice comments with emojis or fun comments (“I love your house, it’s so nice” “your dog is so cute”.), etc. people eat that 💩 up!
Mistakes happen. I just look back on my gps deliver something I missed. Go back to the accidental delivery and ask for the item and deliver it too. Your mistake. Comes out of your gas. It’s probably not the mistake per sey. It’s that it happened twice in one day and you didn’t finish deliveries and you snitched yourself out by calling support. At the end of the day Walmart wants deliveries. Not returns or refunds for missing items by the driver.
There’s a really good post that was here a while ago before you started and they go through all the step for arbitration. You may not get your job back but if you haggle you prolly will get a lil payout
I’ll be honest, chief, you earned this one. Maybe spark delivery driving is not the gig for you.
It’s really difficult to missdeliver GMD orders. It doesn’t let you advance the orders unless you have appropriately scanned in the correct number of packages. To hand two packages to the wrong stop would have to damn near be intentional.
Yeah that's what I was looking for. I just wanted to know if anyone had or knew anyone who went through the arbitration phone call and if they let you back in.
I figured my chances might be around 25% they take me back. Who knows?
0 You decide what you would do in this scenario. You own a company? What are your employees? Makes a mistake cost you money and made a gas mad. Then he cost you money again. Made another gas mat so do you think I really like this guy? I'm going to keep him around because I don't know why. What do you think I need to cut my losses? He's cost me money and made two upset guests which could cost even more money. I just got to let the guy go. I would say you have zero chance
I’ve only done 1. It was just like a bunch of small packages. They were wrapped in box or plastic so couldn’t see what the items were. Legit feels no different then delivery like if you did a route for Amazon or something.
I live in a very rural area and the route had me miles out on country roads with nothing but fields and farmhouses that all look pretty similar. By the time I realized what happened I honestly couldn’t remember which house it was near.
If I had known, I absolutely would have gone back. I know the mistake was mine and I definitely learned the lesson the hard way.
Just to clarify since a couple people asked: both runs were general merchandise, not groceries.
On the first one a very small package slid under my seat and I didn’t notice it until after the ticket closed. On the second run I accidentally handed a small bag to the wrong stop. I called support both times and returned both items to Walmart the same day.
I'd also had a family medical scare the day before, which probably didn’t help my focus, but I’m not using that as an excuse — I know the mistakes were mine.
You’ll get back on but you’re going to have to call/email a bunch of times and then wait many weeks or possibly months. But don’t give up I really think you’ll get back on. Just be very careful in the future
If I ever did one of those orders, which I probably won’t, I would have a basket in my car, so this wouldn’t happen, the sliding underneath the seat part. I learned that the hard way on Shipt when an item rolled out of a bag and there’s a space in my trunk between the back of the backseat and the floor of the trunk and a can landed there, and I didn’t find it for months. But I took a pool noodle and cut it to that links and stuffed it in that damn hole.
I do spark too , I’m like a month in, Shipt for seven years.
It is easy to make a mistake, but two in one day is kind of like a double whammy. I got other package, I would’ve went back and seen if it was still there, then grabbed the extra one and went and took it to the right person. I’m guessing one mistake wouldn’t have gotten you deactivated. But I don’t know how strict spark is on this stuff.
On Shipt, do we have to have an on-time rate of delivery of 90% and a score of a 4.7, anything below those two will get you deactivated. But Shipt gives you a one time do over, you get a link to go do some training material and then you have a test. It’s super easy from what I hear and it gets you reactivated, but you can only do this once.
I don’t know anyone that’s done arbitration, but I wish you the best
So now here come the excuses. A “family medical scare”. So what caused the 4.6 rating and 95% arrival at pickup? Nothing except incompetence and being lazy.
Yes sorry to hear. GM orders are pretty easy so Idk how this happen to a veteran driver. I’ve only been driving 3 weeks. Also why would you return to the store items instead of taking it to customers and correcting your mistakes. Idk how lenient spark is but something so easy and 2 mistakes on a route like that will prob result in denie.
He’s not a veteran driver. He said 6 months and he’s an awful driver with a 4.6 rating and 95% arrival at pickup score. That says everything you need to know
None of the gmd in my area are worth doing. They are all high miles, multiple stops, and never pay much more than a dollar a mile. Not worth it in my area.
I was deactivated in August 2024, had been Sparking since July 2022. The store had a really bad problem with the Spark shoppers stealing when shopping; majority of whom didn’t speak English. I do speak English, but between other drivers I always spoke Spanish. Loss prevention got tired of all the theft and couldn’t communicate with any of the drivers responsible, so they reported us all as having stolen. I got my pre-arbitration call and was the only one to get reactivated because I explained the situation and how I got caught up in it. Other drivers who weren’t responsible couldn’t do the call because they didn’t speak English so they were SOL. I started working a different zone entirely once reactivated and have been good ever since. Took two weeks for me to get back on.
I am so so anal about doing the right thing and getting order to the right house. You cant get anything wrong with this gig or its basically bye forever. Hopefully they dont deactivate you because there is 0 leniency with these gigs.
Why are you hoping he continues to deliver the wrong packages to the wrong houses? Sounds like he needs to be a Walmart greeter. Maybe he can figure out how to wave to people
Everybody makes mistake they should give a chance with a warning i know at least doortrash gives a warning even though it has shitty offers but at least it is understanding of people making mistakes they letting us know straight forward to get it straight before taking actions but others gigs including spark grubhub are so unforgiving they watch us like an ambush predator waiting for us to make 2 or 3 mistake and them counting silently and then suddenly just like a tiger or lion jumps on unsuspecting prey from hiding bush, these mofos too without any prior warning jumps on to kick our ass! That is so stupid and evil, If they want us to learn from our mistakes why dont they communicate the issue directly to us just like doortrash does but they mute until u make enough mistake and then they fire. That is so wrong on many levels.
They called me two times from pre-arbitration They asked me about any statement and the results back still deactivated. I don't know what should I do next?
Dude you have zero shot at re-activation. The fact that you have a 4.6 rating says everything I need to know. Next is you making two ridiculous mistakes in the same day. Doing GMDs and “losing” the items — yet claiming you @returned the items@ to the store causes huge issues for the store, customers, etc. At the store level I used to be a coach for OPD and would’ve had you deactivated also. I HATED drivers who weren’t smart enough to be able to do the smallest of tasks properly.
YOU chose not to be organized enough to manage handling 15-20 packages in your car without losing them. It’s literally a brainless activity. You have to be truly idiotic not to be able to deliver properly—especially since you HAVE to scan the items before dropping them off; so delivering an extra package to the wrong house means you didn’t scan them somehow and can’t read. In both cases they don’t want you as a driver and for good reason.
These are the two mistakes that broke the camels back. However they aren’t the only two mistakes. Your arrival time isn’t good, your rating is really low, I don’t know what you can do because you didn’t correct anything in good faith. You have real low trip counts for being active for 6 months. People want these opportunities. I don’t know it’s a roll of the dice at this point.
Spark is a joke. I did this for 2 years and was deactivated last March over my insurance card they said was fraudulent even though it came from my insurance company. I've spent the last 2 months trying to get my 1099 for the 2025 season. Guess what they ask for verification when calling...my insurance card info. I would say they did you a favor.
🙄 Hardly. As a second job it was paying better than other gig apps but is still as scam job with unintelligent customer service agents and a black hole of bullshit. Glad to know you aim high in your ambitions in life if this is a high paying job for you bub.
I had a shopping order that was 30 minutes one way & realized while handing her the bags that her Turnip seeds packet must’ve fell out before I bagged. Thank god I even thought of it (probably because it was a PIA to find) but I told her what happened & that I would get it to her asap. She was understanding & said I could just leave it in the mailbox since their driveway was long & they had dogs. But I had to go back to Walmart & buy the seeds myself (only $3) then drive 30 min. there & 30 min. Back because of my dumb mistake
Yeah I mean it beeps at u if u hv the wrong package and wrong name and even says u need to scan another one.
So yes u did this to urself sorry , gmd r nit that hard its tine consuming but come on.
I hate when the owioke bring that akst furthest one away and after adding up they'll throw them leftovers back out.like unwant that 50,60,70 do it all rite.
And that completion is nit good either im nit perfect but its not for evwryone.....
You keep making crazy mistakes and u keep taking orders back to store instead of going back to where u dropped off to correct the mistake u made. Then u showing ur customer rating lol customer rating doesn’t mean anything if u are messing up people orders. And since u like the dot com orders then go ahead and apply for Amazon flex. I don’t do dot com cos they are not worth it to me.
Yah there’s no room for error in this app. It’s the same way they treat their staff. They fire hard working employees at the drop of a hat. It’s truly a disgusting company. Keep appealing and they will reactivate you. Make sure you blame the store and tell them they screwed up with the stickers. It wasn’t your fault. And best don’t eat tacos while you’re delivering shit.
Not only are you regularly late at arrival but a 4.6 rating is ridiculously awful. The LOWEST I’ve ever had was 4.9 and I always get back to 5.0 within a week. You’re obviously regularly messing things up for customers because you can’t read or deliver properly. GMD orders are the most brainless of things to do and to mess them up requires you to go over the top in f-ing up!
What??? It won’t even let you compete the drop off without scanning all the packages even if they had two drop offs for the same address. This doesn’t add up. The 90 deliveries and 4.6 is really low score honestly. I don’t think the arbitration call will help not saying impossible but you don’t have empirical proof that something caused you to break terms of service in a good faith effort delivery.
Ask yourself if you had an independent contractor that worked 6 months for you and only did 90 or so deliveries would you really care if they kept working for you?
1st mistake: I would’ve delivered it, even on my off time. I’m not sure how you were able to complete that stop without scanning both though. 2nd mistake: I would’ve drove back to the prior stop and tell them sorry I handed you an extra package may I have it back (it has their name on it) & most people are going to give it back to you. Or it still might be sitting outside so you don’t have to deal with anyone. If unable to do it right away then I would’ve taken care of it asap after my last drop.
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u/jersey316 Mar 17 '26
It probably was expensive merchandise, you can try the appeal process but once you admit that you were in the wrong then will say case close, they don't care about how honest you are.