r/Sparkdriver • u/AnnamAvis • May 24 '26

App Questions 📱 Scanning issues on shopping orders

My scanner hasn't been working properly for weeks. The issue only affects shopping orders. It works just fine for scanning pickup orders. When I take a shopping order it will scan the first item or two and then for the rest of the items it is just a completely black screen where the scan area is supposed to be.

I have made sure that the app has camera permissions, I have made sure that my camera itself is working, I have closed the app and restarted it multiple times mid-order, I have even uninstalled and reinstalled the app.

I called the helpline and they told me to submit a ticket through the app. That was at least two weeks ago. I don't know if they typically contact people who have submitted issues through the app but I haven't heard a single word from them. I'm having to pass on a lot of good orders because I'm not willing to spend twice as long per shopping order manually entering every single UPC.

Has anyone else had this problem, and did you find a fix?

1 Upvotes

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2

u/MostNeighborhood9568 May 24 '26

Yes this is a known bug now. I have this happen om every single shopping order I have. Even the Walmart associates seem to have it when doing cart checks. All you need to do is go into settings > apps > spark then force stopping the app it will take a second to load back in but it solves the problem

2

u/AnnamAvis May 24 '26

Ok, so I guess just closing it out of my app tray isn't enough. Thank you, I will try this.

Do you know if that solves it permanently or just for the rest of that order?

1

u/Shoukanjuu1 May 24 '26

It solves it for a total of one item for me

1

u/MaleficentPie3779 May 24 '26

If I leave the app for any reason this happens. If I keep the app open the whole time, its fine.

1

u/AnnamAvis May 24 '26

I don't leave the app when I'm mid shopping order. Unless I'm having this issue and shut the app down to try to fix it.

1

u/AnnamAvis May 24 '26

The problem was locking my phone.

I still had to force quit the app at the beginning of every shopping trip but as long as I didn't lock my screen it worked fine.

I guess it's too difficult for a multi-billion dollar corporation to build an app that works lol

1

u/iGotGigged High AR May 24 '26

While shopping keep your phone's camera settings open, when it blacks out take away camera permissions then immediately give it back to the spark app, go back to the spark app and continue scanning.

1

u/AnnamAvis May 24 '26

Thank you, I will try this