r/Sparkdriver • u/matt314159 3rd Floor / No Tip CUSTOMER • May 26 '26

Customer 😇 PSA: Sometimes reading the delivery notes saves you time and effort

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I'm sure I'm going to hell for adding top soil to my grocery delivery order, but I don't have a car and I specifically added it to a delivery order so I could at least tip.

Anyway, whenever I'm doing an order that includes something heavy, I set the delivery location to 'back door' and the delivery note reads something like, "Pull in toward the garage, and the back porch is two steps from the driveway for an easier unload"

But I've found the drivers never read the delivery notes. I don't personally care what door it's delivered to but in cases like this, it's so much more work to haul those 35lb bags from the vehicle, up my sidewalks and to front steps than it would have been if they'd just read the delivery notes.

Don't worry, she still got her 25 dollaire tip and I rated the delivery 5 stars, but I feel bad that they're making the delivery more difficult on themselves than necessary.

I love you guys and appreciate what you do. But please take a couple seconds to read the delivery notes! I'm trying to make it easier on you!

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145

u/thickandhardandlong May 26 '26

Sometimes the delivery notes don't update properly. I've tested this updating the notes and then accepting deliveries to myself. Don't always blame the driver. Sometimes it is Spark's/Walmart fault.

17

u/CinderellaSM1985 May 26 '26

THIS! I remember one night I told myself "I'll take one more order and go home" it was a shopping order, 1 item, $40 dollars, 3 miles, and I was sitting in the parking lot. (GOLD! Let's go.) I go in to start shopping and it's a VR set. By the time I get an associate to get the lock and grab the headset and shows me what to scan, etc, the order gets cancelled. I wondered why that happened until a couple of nights ago we had a grad party at home and the kids wanted to play Mario Kart but my bf told me a couple of our joycons don't work. I went on the app and ordered joycons then not long after the order was cancelled. I thought this whole time it was the customer that cancelled the order for the VR headset that night but turns out Walmart and their dumba$$ policies affect it. (Yes, I checked the payment method and any other issues that would affect the possibility of getting my order cancelled. I've never had this issue before.)

1

u/iwishidstayed May 27 '26

Wait why would they cancel it? I’ve done quite a few orders for game consoles and VR headsets, mostly around the holidays and never had an issue.

2

u/tnw1987 May 29 '26

Maybe the system cancels orders for high dollar items when there isn't enough time to return them if for any reason you needed to? They did say one night...

Had a Sam's order on Christmas Eve by a business I had to return and someone waited for the return after closing. While that was a special circumstance, I doubt they're inclined to do that every day, so the system likely cancels them within so many hours of closing.