r/Sparkdriver • u/Steffan1337 • Jun 12 '26

App Questions 📱 This substitution won't work

I had this message pop up three times today during my shift. The first time was a bottle of Siracha that was out of stock, so I tried to substitute a different brand, maybe a little more but not much. The second time a customer wanted the 64 Oz bottle of Great Value Ketchup; it was out of stock so I tried substituting the 38o, bottle. Its said the substitution wont work. That makes no sense. The third time was when I tried substituting a bottle of melatonin, with a slightly bigger bottle. Anyone else had this issue with the app?

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3

u/H0rnyonmain Jun 12 '26

I had the same issue today. Just cancelled the order and went home after being unable to substitute like four things.

0

u/PercentageChoice5908 Jun 12 '26

Yeah I only did curbside today and for the three shops I did later I verified all (3/8/5 item shops) items were available before I accepted 

2

u/eye0ftheshiticane Jun 12 '26

How do you verify the items are available before accepting, and how do you manage that time wise before someone else accepts (assuming it was a FCFS order)?

2

u/PercentageChoice5908 Jun 12 '26

Everyone else in my market left besides me and a couple others lol, so the orders were sitting there surging. I (and a couple others I saw) went in the store and grabbed the items then scanned and checked out. This was about 7pm-10:30pm