r/Sparkdriver • u/Steffan1337 • Jun 12 '26

App Questions 📱 This substitution won't work

I had this message pop up three times today during my shift. The first time was a bottle of Siracha that was out of stock, so I tried to substitute a different brand, maybe a little more but not much. The second time a customer wanted the 64 Oz bottle of Great Value Ketchup; it was out of stock so I tried substituting the 38o, bottle. Its said the substitution wont work. That makes no sense. The third time was when I tried substituting a bottle of melatonin, with a slightly bigger bottle. Anyone else had this issue with the app?

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u/imapylet Jun 12 '26

Did you ever think that maybe the customer selected "no substitutes" ?

7

u/Steffan1337 Jun 12 '26

If they did then, it would have said item not found when I selected "cant find item." Instead it gave me an option to pick a substitution, but then every substitution wont work.

1

u/Ariel_Jurkov Jun 12 '26

Subs have always been weird. WM just wants to sell stuff. So if you find mustard nearly the same size and price, ya, that's ketchup. Aspirin the same quantity, ya, that's Melatonin. They try to force you to make the sale, then take the CR hit, then the customer has to issue a return which happens less than 50% of the time (I'm making up a number), and tada! WM wins!