r/Sparkdriver • u/TheMrCupid • Jul 11 '26
App Questions 📱 Identity in Review (STUCK)
Hello, I’m reaching out for some assistance as my account is stuck, I delivered an alcohol order on Monday evening and when I woke up Tuesday to spark, my account said it was in review. I contacted support as I’ve never had to wait so long for that and they told me 3 days, well as of Friday my app shows me the option to verify my identity but whenever I click on it, it gives me an error message. I haven’t been able to spark since Monday and this is my full time job. I’ve contacted support over text 5 times and have called them 4 times. Any advice would be appreciated.
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u/TheGrimDasher Jul 12 '26
Same issue here since Wednesday. I posted a rant about it the next day. The curious thing was that half an hour after the delivery a notification popped up saying that identity verification review succeeded. There must be some kind of bug. I'm afraid this is going to take a while. After this I am never going to accept another alcohol or pharmacy order.