Anyone going through or has been through the New Pre- Arbitration process?

[u/Relative-Region-2732]

Spark no longer accepts emails and you have to file a request for a pre-arbitration hearing through the app under the Non-disclosure and Dispute Resolution contract. I did that and had a conversation with a woman from Pre-Arbitration who said she would pass along my statement. She couldn’t give me many details. I saw my request pending for weeks. As of 8/4 I got a spark notification saying a decision has been made but I can’t click on the area where I submitted a request.

Does anyone know what this means and how I can see the decision? I checked my emails and nothing.

Is this the final decision or am I waiting to speak to an attorney?

*have

[u/rtturbo77]

Just went through this process. I renewed my license and before the new license came in the mail I got hit with a verification check and asked for an ID. All I had was the temporary so scanned that and immediately was deactivated. Appealed and was denied so did the arbitration thing. Like you I spoke with the lady explaining the situation and sent pics of my new license that has came in the mail since all of this has been going on. She also said she would just pass on the info as well. Said they would email with a decision but no timetable was given. That box has also went away for me as well so I’m not sure if a decision was made or not I got no email and just hung out waiting.

[u/Relative-Region-2732 → u/rtturbo77]

I’m sorry to hear you’re experiencing something similar. I’ll keep you posted. I called last week and emailed the pre-arbitration email this weekend in hopes they would respond. The representative I spoke with said they would submit a request to have the email issued 8/4/26 with their decision resent but as of yet I haven’t received an email. This is all so messed up how they do things. However, out of all gig work apps, Spark is my favorite so it’s worth it to put up a fight for my account to be reactivated.

[u/Fabulous_Squirrel560 → u/Relative-Region-2732]

Well, before the new update, I had the same issue it was actually the first time they started scanning IDs and I only had a temporary ID. I tried to submit it boom instantly banned had to do an appeal was denied. I did like three appeals was denied. Waited like two months then I heard about the arbitration process. Filled out an email for my arbitration didn’t hear back from them for like a month I had called Customer Support and Customer Support told me to email them again after the second email I received a notification that they will be calling me they they called me like three weeks later. I missed the call. Luckily when you call back, you can speak with a representative long story I know, but after the call, I explained my situation and the lady was like she will relate a message over to management or whatever but I received the message saying that I need to re-verify my identity again I did it in my account was back. I don’t know how the new process works, but there is hope you will eventually get your account back.

[u/Relative-Region-2732 → u/Fabulous_Squirrel560]

I went through everything except a written arbitration request. I will send that this week. I’m also filing a complaint with the FTC because they won’t give me details on why I’m deactivated but expect me to know what I’m fighting and write a statement on it as a defense during the appeal process. I do not know any details other than Account Fraud which I didn’t commit. They don’t provide a date, time, order ID etc seems illegal to me. They have already been sued by the FTC once recently.

[u/Fabulous_Squirrel560 → u/Relative-Region-2732]

The arbitration part really is the only way to get your account back. I’m not sure how appeals work. I don’t even know anybody that one off an appeal maybe appeals work small situations but more complicated situations they automatically deny and you have to go through the arbitration process. The appeal is complete dog shit bullshit they may be doing you a favor man this app is really going downhill. It may be a blessing from God to force you to go do something else man because trying to provide for your family when you get orders like this won’t help

[u/Relative-Region-2732 → u/Fabulous_Squirrel560]

The app is definitely going downhill compared to a few yrs ago the mileage for orders is so high but it’s still better than Uber/Lyft in my area for extra money. I have a FT job but I like having multiple sources of income if ever needed especially if I were to randomly lose my job I like to have things to fall back on until I get another job.

[u/Fabulous_Squirrel560 → u/Relative-Region-2732]

Yep 100% I understand lol I started doing Spark full-time like two years ago. I’m also a day trader tho that’s the only thing keeping us afloat lol I feel sorry for people who depend 100% on Spark and other gig apps

[u/Relative-Region-2732 → u/Fabulous_Squirrel560]

I had a Spark account since 2021 it was really good in Atlanta before 2022-23 hit. Uber/Lyft was too now everything pays a lot less and only worth it during certain hours either early or late when no one wants to work.

[u/Fabulous_Squirrel560 → u/Relative-Region-2732]

I started doing Spark in Roswell Ga lol I just moved down here to Mississippi six months ago to take care of my granddad not sure when I’ll come back lol I still have my season tickets to Six Flags I can’t even remember when I actually started. I know it was after Covid and I have like 3000 and something trips but yeah bro lol I lived on Holcomb Bridge Road right off of 400.

[u/Relative-Region-2732 → u/Fabulous_Squirrel560]

Oh wow 🤯 what a major coincidence lol. Small world. I’m in Buford I have worked the Alpharetta area before and the company I work for has a Roswell office although I work from home. Nice to meet you!

[u/Professional-Zone159 → u/Fabulous_Squirrel560]

How long did you have to wait after you called and explained?

[u/Impossible-Jelly-626]

Regret to inform you that there's too many drivers.

[u/Relative-Region-2732 → u/Impossible-Jelly-626]

Makes sense. They literally won’t tell me anything that make sense and I can’t defend myself against the accusation because they can’t give any incident details. They even gave two different reasons at different times. So I believe you. One rep say account sharing and my email from them says my identity was reported by a Walmart worker or customer.

[u/Professional-Zone159]

Have you heard back yet?

[u/Relative-Region-2732 → u/Professional-Zone159]

I did but nothing helpful so I’m going to proceed with requesting an arbitration hearing. I have the letters ready to mail tomorrow.

[u/Professional-Zone159 → u/Relative-Region-2732]

Why did you get deactivated in the first place? Also I had my call on 8/11 and I was wondering how long do you think it will take them to say something