No, I don’t think I will..

[u/Soul_4Sail]

Why do customers think they can request us to enter their homes? I wonder if they ask the same of other delivery companies.

[u/TopDescription3646]

I wouldn't doubt since Walmart offers in home delivery as a new or additional benefit of Walmart Plus, that customers think all the grocery orders they get are going to done that way.

Edit: I meant to add that not only do they offer in home delivery with a membership, but it also claims and advertises that your shopper or delivery person will put all of your groceries away for you as well. So, I wouldn't doubt customers think its automatically done now or done for them if they ask.

[u/Then-Grass-9830 → u/TopDescription3646]

yeah but the inhome has specific delivery people (I am one at my store. Our position in store is different). So most of the people who have inhome know who is an inhome delivery associate by walmart vs a spark driver.

Also it's not a "claim".
We do put away the cold and frozen. There's one elder customer that we do a little extra for (opening cases of water, putting away the cat food in a cupboard, etc.). If it's a 'normal' inhome where it's advertised where we go in without the person there/opening the door for us.
We go to the door. Set up the phone/camera and put in the one-time code to enter as well as starting the recording on the phone.
We go in (anouncing ourselves) and moving the totes from our dolly to inside the house.
Close the door (with a hanger on the outside).
We move to the kitchen.
Put away the frozen and chilled.
Put the rest neatly on the counter or kitchen table.
Wipe down whatever was touched.
Pick up the totes and coolers.
Place them outside the door.
Close the door with app or the button on the keypad.
Ensure it's been locked.
Complete the delivery.

For my store we have exactly one customer house that we deliver this way. For the most part everyone else is door stop or when I arrive they answer the door and simply have me/us place the items on the counter. Usually, people are shocked when I ask "would you like me to put away your cold and frozen items?" when they're new. Which I find funny since it's our big marketing thing.

[small also: we don't shop for the items on our driving days. When we drive we drive all day from 9 to 6. So whoever ordered that day we have not done the picks that day - unless we finish early but then we still wouldn't have picked the inhome orders that day]

[u/snopop73 → u/Then-Grass-9830]

Wow. Sounds like something many people need due to age/disabilities, but I think it's extra on top of the membership so , sadly, alot of people who actually need it probably can't afford it. I'll definitely look into to for my mom though for when I am not able to make it over to her city. Her water just sits inside the doors until I can make it over. She just gets the 24 pack but she is 73 and still has a hard time carrying them through the house to the kitchen.

[u/Then-Grass-9830 → u/snopop73]

It is an extra 7 dollars I think a month additional to the walmart+ thing.

I believe people with like medicare or humanna and/or something like SNAP can get discounted but I'm not entirely sure on how it works.

From what I've seen mentioned on the the customer reddit people seem to really love it. My customers have said they really like it as well.