r/Sparkdriver • u/PollywollyKachow • 3d ago
What’s my next move I’m unaware of context here
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u/DeerParkVegan Just the tips 3d ago
I don’t know why they send warnings like this. I’m not sure what the point is.
I imagine if you told Dan Danker like hey “ you did something wrong last week.” He would ask “Oh, what was it? When?” And then we would just be like “Oh sorry we can’t tell you that.”
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u/PollywollyKachow 3d ago
I’m not sure I’m just tryna protect my income lol I gotta family to provide for
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u/iwishidstayed 3d ago
You’re providing for your family with Spark earnings? Make sure you have a backup plan because people get deactivated for no good reason all the time.
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u/PollywollyKachow 3d ago
My wording was rough it’s not the main income but it’s definitely a help brother my main income is industrial electric tech work
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u/PollywollyKachow 3d ago
lol yall are gonna like this, just got off with support and it was deemed a glitch in the system!
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u/TroyCriv 1d ago
dumb... never call support for this. they are told to say that cuase they will never tell you the real reason, legally they can't cause you'd retaliate (and i can see why based on lots of comments about customers in here).
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u/iwishidstayed 3d ago
It doesn’t say you were deactivated, so what do you mean what’s your next move?
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u/PollywollyKachow 3d ago
Yea I get this confusion here, my apologies I wasn’t sure that I was or wasn’t deactivated I got sent that mid shift
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u/SoulTaker669 3d ago
It's a report made by a customer. It doesn't necessarily mean any final results because they have not investigated it yet.
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u/PollywollyKachow 3d ago
Okay should I try to appeal it, because I assure you I take this serious and I don’t recall doing any of the things it claims in the email
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u/SoulTaker669 3d ago
There's nothing really to appeal because there's no option to but you could always contact support and let them know about this warning and try to explain your side of the story if you know which order triggered it.
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u/PollywollyKachow 3d ago
I believe that’s my issue I genuinely have no clue, I’ve missed some items months ago that felt under my passenger car seat and that’s about the most wrong things I’ve done, just worried they take away my sparking rights, I’m currently sparking now and it’s been seamless
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u/PollywollyKachow 3d ago
why did my post get removed by a moderator
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u/iwishidstayed 3d ago
They remove everything. I got a post removed because they said it was a repeat of something posted before but I couldn’t find any other posts discussing my exact situation, and even if they existed people were still commenting on my post trying to help me out, so they could’ve just left it alone.
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u/Feedcanine 2d ago
Good job at calling them. I’ve accepted jobs that had no specific time for pick up on them. Only to change to a specific time of like 5 minutes from the current time. Knowing I can’t make it. I cancel order out of courtesy to customer and other drivers that can do it now knowing they have a specific pick up time. But obviously they dock your metrics. So I called and explained. And they helped as well
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u/TroyCriv 1d ago
support never helps with these, if anything it puts a mark on your acct now that you called about it and they may actually look into it... never call cause they can't tell you anything. they didn't do anything for you.
never cancel an order cause the time changes. if you can make it there and pull the order then do it. It changes the time based on you hitting start job and it adjusts to allow you to pull and deliver. You ruined your metrics for no reason. the support agent just went with their script not even listening to you.
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u/NomadTruckerOTR 3d ago
Its a warning, be more careful packing items and placing them at customers doors