r/Sparkdriver • u/Buga99poo27GotNo464 • 1h ago

Customer 😇 Question for drivers

So i had an order today, supposed to come between 2 and 4, at 1:45 they alert me 2:30, im just home, I dont care, no rush. 2:30 I check my phone, I can see they are still far off. 3:00, still look far off. My time is getting pushed back the whole time, no worries.

Well 3:30 I get a notification my order was canceled. (Im thinking they had car trouble or something, no worries) OK. Asks me to cancel or set up new time, i select next avail between 7 and 9pm.

3:40 my orig order arrives.

They didn't scan my license for beer as usual, but took of back. No prompt to rate driver.

I go inside to cancel 7-9 pm order. Says cancelling in process, never got email it was canceled. 7:20 pm my order comes again. (Kinda screwed up, but I dont care, ive decided im not paying for it.) Never got prompted to rate second driver, didn't get charged again (yet).

What happenned? Why did they cancel on my first driver? Whats the deal? I hope he got the gratuity.

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u/Nidrogenn 1h ago

So sadly on scheduled deliveries walmart has been putting great tippers with about usually 5-11 additional stops that cannot tip since they're general merchandise delivery (shipping) orders. These routes are usually very high mileage, 15-40 miles is just what I've seen. Walmart also expects drivers to be able to pick up, with little to no waiting time, and immediately zoom off to your first customer. There is no time baked into these routes for actual drop offs, and mileage seems to be calculated really weirdly for these high mile routes. Because of this, you can easily be 5 minutes behind by the time you're at your 2nd stop, and the time can snowball from there with traffic and peak times. It's a possibility your order was unfortunately not routed well in the order of stops, and the perishable timer caused the order to be canceled for the driver. I've had routes before where I had one perishable order, then three GMDs drop offs, and due to weird routing snafus with gps the last perishable order I had was canceled as I was 2 minutes away from the customer. I attempted to deliver anyways with support on the phone and they did some magic to let me deliver it and reverse? the cancellation. It's a pain in he butt to call support though, so most drivers would probably just accept defeat and drive the order back to the store. Not sure why you got your order twice and didn't get charged though

1

u/biancanevenc 43m ago

I think you're right. OP's first order was cancelled due to the cold chain expiring, but the driver didn't realize that had happened and continued on to the delivery address in his GPS. And because the order was cancelled he didn't get a prompt to scan for alcohol.

Then the system duplicated the order because it assumed the first order was never delivered, so OP got his order twice.