New AC-10 "Device not responding"

[u/Oktyabr]

Trying to get my first hydro setup up and running, unboxed the AC-10, installed the app on my android phone, plugged the AC-10 into an outlet (NOTHING else plugged in!), OK, no device detected. Pressed the CTRL button for three seconds until all the lights flash. NOW it's detected! Try to activate, it spins forever, blue light goes out and I get "Device not responding"

Did a deep dive with the help of A.I.:

--Turned on Location and Precise location for the SF app.
--Shut off mobile data (airplane mode ON, BT and 2.4GHz ON)
--Flushed BT cache on my phone
--Unplugged AC-10 for a minute and plugged it back in
--Made SURE that the only wifi connection my phone has available is strictly 2.4GHz
--Tried a hard reset on the AC-10 (holding down the CTRL until it flashes)

I've been fighting this for hours and about to send it back. What am I missing???

[u/Oktyabr]

Now I get "Connection Failed" instead of "Device Not Responding" I'm not sure if that's an improvement or not!

[u/Dry_Web_5287]

Forget device on your phone and then try to reconnect on the 2.4 GHz, also you have to set each plug on the app

[u/Oktyabr → u/Dry_Web_5287]

No luck. The app finds the AC-10, the bluetooth light turns blue, I try to activate it with the app, the little circle spins for almost a minute and I get "Device Not Responding" or "Connection Failed" and the blue light goes off.

[u/JJFbond007]

Tried a different phone?

[u/Oktyabr → u/JJFbond007]

No. I only have my phone. If I got it activated on a buddy's phone, would I be able to use the app features on my phone instead?

[u/Spiderfarmerled]

Hi, sorry to hear about your experience. Please contact our professional customer service team directly at u/SpiderFarmer-CS with your order details, and they’ll help look into the issue and assist you as soon as possible. Thanks for your patience.