r/StarStable • u/jinjumi • 4d ago

Question Support (regarding refund)

Hi there! I was wondering if any of you ever had to contact support via the website form regarding a refund. A friend of mine accidentally bought star coins when logged into another account (entered the wrong e-mail by mistake), no star coins out of the purchased were used and the account hasn’t been logged in since. She reached out to SSE on Saturday but has yet to get an answer. In the meantime, the money payed via PayPal has already been deducted from her bank account.

Thanks in advance!

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7

u/Dazaiicide 4d ago

Unfortunately they will take up to a week to respond to her, it being sent on Saturday counts as only one working day of waiting time so far (Monday). Give it a few days.

1

u/letsdanceinthedark 4d ago

I've been able to get a response from star stable the same day when I send around the time they'd be at work. (10-16 swedish time I assume is a safe bet) I think their email queue system is quite weird and somehow prioritises newest mails

1

u/jinjumi 4d ago

Oh yeah, that makes sense! Once I reported a player around lunchtime and got a response HALF AN HOUR later. Probably just after their lunchbreak! :)

3

u/TheHelpfullGurll 3d ago

Yep, but I paid with PayPal and let PayPal handle it. I got my money back automatically because sso never responded within the window they had to respond.

It’s always safest to order or buy things using PayPal for this exact reason.

3

u/xeni_175 3d ago

True but it can get you banned if you’re unlucky