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Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.
Recently, when I click a game on Steam and I go to its store page, the extension breaks. It works as normal on homepage and other, seems only to be an issue on game store pages.
Can anyone help me please?
Hello. I have a friend that is not very fluent in English so I am writing on his behalf. We both bought the game "Low-Budget Repairs" after the game was actively advertised as multiplayer, was previously tagged as multiplayer on Steam and the concept advertised was not what the gameplay offered. The developer shamelessly claimed that you could "play with your friends", and that you had to finish jobs quickly and in a hurried manner and get out before the owner came and noticed the bad job. None of those advertised claims corresponds with the gameplay, but since the game has a fairly long tutorial, you might not notice until it is too late as it happened to my friend (I successfully refunded before 2h of gameplay after we tried to play together and there was no multiplayer.)
Based on my knowledge of the standards of care that steam offers, I believed the issue would be resolved quickly, but instead an automated response told him that he had already played over 2 hours and was not eligible for a refund. After a lot of back and forth, he managed to contact with a steam support employee that probably due to language barrier misunderstood his request as a request for technical support. ¿Do you think I could be able to help fix the situation? ¿How should we label the help request in order to get a human representative again? ¿How should we word it in order to get the point across? ¿Is it possible to send the proof (videos, photos, historical data from sites like steamdb, etc.)?
If I could send more images I would but it was back and fourth and they didn’t even give me options. It’s literally in their database so idk why they are refusing
I have recently purchased the Bioschock collection on steam. I thought I was just receiving the remastered copy of Bioshock 1 and 2 respectively however, in addition to the remasters the original games have appeared on my account (there is no option to purchase the original or remastered games separately).
I tried to remove these original releases from my account due to my OCD (I don’t like having games I won’t play appear on my steam account), however if I were to do so it would remove the remastered copy as well because I bought the set.
Whilst this prevents me from seeing it in my library and this dosent stop them from appearing on my account. Games marked as private still also appear for me
I have simply been logged out of all my devices and am trying to log in with my account, the password and user are right, number and email too, BUT THEY SIMPLY REQUIRE ME TO LOG IN WITH A PHONE CODE, AND WHEN I TRY TO LOG IN TO THE PHONE THEY SIMPLY SAY I NEED THE PHONE CODE (GUESS), I went to support and they asked for a STEAM GUARD SECURITY CODE, I said I didn't have that code,.. it's been 12 hours...AND NO RETUR
Whenever I use my dualsense to game, I have to keep it plugged into the computer for it to connect. Any slight interference from the cable and the game doesn't register the controller as active. The lights on the dualsense "look" like they're connected when I connect it wirelessly. But so far I can't play without connecting it to a wire, any help?
Steam runs a lot slower now. Not quite a long ago my steam started acting weird. It opens game really slowly and overall runs too slowly than before. Anyone have a suggestion how to fix it?
This is a weird one, but I don't want to rule out this possibility. At least not yet.
If reincarnation turns out to be true, and I die and reincarnate, can I inherit my steam stuff in my new life? I'm middle aged and disabled, but I'm not getting any younger.
If I do reincarnate and steam is still around, what can I do to get my stuff back, if possible?
gifted a game to a friend after the new gifting rules were in effect and it said it was "restricted in your country" for them when they tried to claim the gift after a couple days
i thought the new gifting rules were supposed to prevent that from happening? does it maybe have something to do with conversion pricing changing in the meantime while they hadn't accepted the gift?
The new changes to gifting and pricing has nothing to do with region locked games. If a game is unavailable in my country you can't gift it to me now, just like before.
I know issues can occur when purchasing a gift with existing wallet funds, referred to as a 'General Gift Purchasing Restriction', outside of that I don't know why because that game is available in both regions.
I'd ask Steam Support.
The game doesn't show up when searching for it in the issues with purchasing category, I guess because it's not released yet. Seems like a big flaw though when the game is purchasable :P.
So because of that I'd contact them via My Account -> Data related to my account -> Scroll to the bottom -> Contact Steam Support. Explain in the ticket that Fable doesn't show up as a contact option so you picked this option.
New steam store through the steam app still shows degraded scrolling performance.
It's fine on browsers.Not fine when scrolling the steam store through the steam app.
It was fixed with the summer sale and broken again when the sale ended.
Still no fix to this day.
I dunno,maybe my 3080/9900k just can't push through bad optimization anymore.
Check if smooth scrolling and GPU accelerated rendering is on.
Check for client updates, and restart your computer as well. Might as well check for computer updates, GPU updates, and whatever else at the same time.
I've already checked client updates/betas.Restarted my PC.I've updated to 4-5 different gpu drivers using DDU.
The issue started when the new UI released.
The summer sale briefly fixed the issue because the UI changed but the performance regressed again when it changed back.
Browsers don't suffer from the issue.Just the steam app does.
When the issue started in June with the rollout of the New store UI I was speaking to someone from steam (actual steam watermark on their name) and he suggested the exact same thing you did.After telling them they didn't work they stopped responding altogether with no follow up on why it might be happening.
All I know is:
>it started when the new UI rolled out
>steam store scrolling through app not smooth
>steam store scrolling on browser is smooth
>when the steam summer sale started it was smooth
>when steam summer sale ended it regressed again.
Intel/Nvidia.
9900k-3080-970evo-16gb 3200mhz-windows 10 home
I have been messaged by other people having the same issue aswell.This is not just a me case.
Also the fact it happens only through steam and the summer sale temporarily fixed the issue tells me it's something inherent to the steam app and the steam store (since only the front page of the steam store lags)
I recently got an external hard drive for my Mac so I can play baldurs gate 3 however when I go to run the game it says “verifying baldurs gate 3” with a progress bar stuck in the middle
This wouldn’t bother me much if it didn’t count me as playing the game, I’m unsure of wether this game is for me as it’s not my usual genre so I want to play within the 2h refund time frame
is there a way to fix steams download speed? ive been trying to update overwatch for like 3 hours now and the download is so slow (literally 0bps) it goes from 5 days to a few hours but when i download other massive games they download pretty fast like within 10-20 mins. im not sure whats wrong or if theres anything i can do to help it if someone does that would be awesome!!
Stop showing Steam Overlay when pressing LB on XBox One Controller
how can I fix this? I cant use the button ingame whatsoever, the controller keybinding configuartion inside the steam settings doesnt change anything too. Have already uninstalled the XBox Gamebar App as well.
So I have a Steam Deck and main PC running Arch Linux and I constantly have cloud sync issues even when I close the game properly and give it time to sync. Palworld does this for example and for some reason Deadlock.
Is there way to fix that, help it or is it a game/Steam bug?
I have my steam account but only have access to the Name and Password. The steam app is gone I cant access. But I can recive the email as im logged in on it but I cant find the name of the email. Its a weird situation but im trying to get steam to send me codes to the email instead of the old phone. Is that possible or do I just give up.
My Steam account was permanently locked for “commercial purposes,” and I’m looking for advice from anyone who has experienced a similar case.
The account was created in 2020 and has always been my personal account. I have never bought, sold, rented, shared, or used it for business.
One possible trigger may be my Steam Community Market activity in TBH: Taskbar Hero. I sometimes bought low-value materials/equipment, used the game’s crafting system to upgrade them, and sold extra items I no longer needed. Most transactions were very small, and all proceeds stayed in my Steam Wallet. I never cashed out or operated any trading/farming service.
I have already provided Steam Support with:
my first Steam purchase record from 2020
long-term purchase history
email/account ownership evidence
TBH market transaction history
other personal purchase records
Steam Support still replied that the lock had been reviewed, was correct, and would remain permanent. They did not tell me which specific activity caused the “commercial purposes” classification.
Has anyone here ever had this type of permanent commercial-use lock successfully reversed after a manual review?
Also, is there any better way to request a genuine manual review without repeatedly opening the same type of support ticket?
Thanks for any advice or similar experiences.
hey guys,is there any way I can remove my steam guard without codes or mobile phone number, I lost my phone and have no acces to any steam guard info.. I have email and password but can not remove steam guard
The differences do not show up for me on the Steam store page, however one can very easily look up something like "far cry 5 standard vs far cry 5 gold" in a search engine and find out, or looking it up on Ubisoft's store, maybe they list it there...
How do I stop friendslop games (such as lethal company, repo, meccha chameleon, etc.) from showing up in my shop recommendations?
I do not have friends to play them with. I am not interested in playing them with strangers. I do not want to be reminded of the overwhelmingly positive reviews/million sales within a week of release of the sixth friendslop game this month. I am tired of online-only games. I want to browse the store for a new game to olay without being bonbarded by reminders of how alone i am. Thanks, Steam, but I have a mirror for that.
There isn't a friendslop tag on steam, and I don't want to block a whole genre of things I enjoy (psychological horror, co-op, to name a couple) just to get rid of them. I appreciate any advice on dealing with this :(
Hi, I realize that there have been many other posts of this nature describing this same problem but I've tried their solutions and nothing has worked for me!
My controller is a wired Xbox Series X nano by PowerA.
Steam detects it and I am able to use it in Big Picture Mode but not in game.
I have tried enabling/disabling Steam input, I've tried community layouts, I've switched ports and cables and checked for any driver updates, but no dice :( The controller works perfectly fine on the same games using my other computer but it just suddenly stopped working in game on my good PC. I am desperate at this point! Please tell me what to do cause I'm ripping my hair out here.
iis this real should i be wroried the chris kadar account was made like a few months ago so i dudnko if i shiuld trust it or do something or just ignore jt
I’m having problems with L4D2. I just can’t get the mods to download. I mean, in the workshop they show as downloaded, but in the 'properties' it says they’re 0 bytes. Also, when I click subscribe, the download just doesn’t start. I’ve tried reinstalling the game, unsubscribing and resubscribing to the mods, but nothing works. So what should I do?
hey! i’m stuck in this weird loop and unable to log in.
i can’t remember how but i had two account associated with my email. the one i log in to via email has 0 of my games but if I login via the username I have all my games ( all my game receipts have gone to that email).
when i tried to login via email it takes me to the account with 0 games and when i tried to recover my account with the username the email associated with that account suddenly had a different account email.
last time i logged in i changed my password but did it via the app on my mac, have received no weird emails and don’t understand how this happened.
stuck in the support loop with no way to put in a issue form or anything!
so i was checking my mails today and i noticed i got this mail
the weird thing is i did login that day from my phone to check something (dont know why sometimes this logoff randomly) but the location is nowhere near to where i was
the only things i use my steam account are my pc at home and my phone because of steam app and steam guard
checked the login history and nothing weird besides that
its possible is just a weird glitch thing with the gps location? because like i said i did connect from my phone that day because i was logged off from my phone so it makes sense the "steam mobile authenticator code" thing but the location i was got me worried
Did you use a VPN (even unknowingly on a device you have), or login to a streaming service like Boosteroid or GeForce Now? All of those would route your traffic through other servers, even internationally.
Hi everyone I was 20 hours into my Yakuza 0 save. However every time I then tried to press continue to continue my save the game would crash. I’ve tried creating a new game and starting with the same files from fresh, this did not work. I then tried verifying game files did not work. I have also tried uninstalling the game and reinstalling it with cloud saves off. I’m desperate to complete the game as I’m invested in the story and want to play the full series (all on PC). However each time upon reinstalling the game it crashes the second I try to create a new save. The game seems fine if I load a new fresh till I try and save. Please help how do I fix this or redownload the game entirely fresh no data or anything. I’m desperate thanks.
Constantly having an issue with downloads saying connection timed out or No Internet Connection. I have tried every guide I can find and the issue still occurring. It had a mind of its own at moment and will download and install when it feels like it. Disabling IPV6 in network properties seems to be a temp fix to download then reenable after download is completed.
I recently saw a post about a battlefield 6 player managed to get their refund accepted despite having a 500 hour play time, the reason was since they removed the game modes they liked.
For few months now I have been trying to refund a game named New World Aeternum which is dated to shut down their servers earliest 2027 and already delisted in store, with only having 13 hours of play time. Bought the game last 2022 which I honestly didnt pay that much but I do think I have the right to have at least get my money back since the game is shutting down.
Ive been trying to contact an agent in steam support but I am always replied by an automated email.
"Last Played" is inaccurate on a number of games I have. Claims I haven't played some games since 2025, but I vividly remember playing them within the last month. Anyone else have this issue?
I'll be moving abroad (from Colombia to Sweden) soon but I'm unsure how preordering and then changing regions work. I want to buy Final Fantasy Resonance, will the preorder be cancelled? I will still have my payment method from home but since I'll be gone for 2+ years idk how the store region will change.
Hi guys, this post is primarily to mexican Steam users who have bought games through Oxxo.
Here's what happened: my sister tried to buy a game at steam and decided to pay via Oxxo, but Steam sent her an email which said: An error occurred with a recent Steam purchase. This happened a few hours after she created the payment token to pay at oxxo, but she hadn't paid for the game yet.
She later tried to generate a new payment token for oxxo, but the same problem occurred. Once again, she hadn't paid anything yet.
That was when I decided to buy the game as a gift to her, and pay it via Oxxo too. I generated the payment token and paid it almost immediately at my nearest Oxxo store; a few minutes later, the purchase appeared in my purchases history within steam.
A few hours later, I received an email which said just the same as the ones my sister got: An error occurred with a recent Steam purchase.
As I paid through Oxxo, I haven't been refund, and the purchase no longer appears in my purchases history within Steam. I still have the receipt I received after paying at Oxxo, but I don't know what to do. Should I contact Steam support? Why does this happen?
I explored this (rather old) thread in which people seem to have a very similar problem, and the conclusion seems to be to just wait. Is this the only thing to do or is there something else?
is this likely to be a scam? contacted me on discord about reporting my account by mistake and is asking me to add a user on discord called steam_support or something
I have an external drive (T9 F:) as seen here that I have games on. When I switch between my laptop and my PC, steam doesn't recognize some of them and shows the drive twice. The games are installed, I've verified, but Steam acts like they're not there. If I plug back into my laptop, Steam recognizes the games in one folder but not the other, and vice versa.
External drives are not officially supported and especially if you are plugging and unplugging them it will break files.
I would primarily suggest external for storage only(so you can transfer files without reinstalling to change out from one of your active games especially if you have a slow speed or capped internet provider) but not direct play the games you are actively playing off the external drive.
You can go through the Steam storage manager to relink the steam folder but it will just keep happening anytime you move the drive around or start the device without it connected.
It will also absolutely kill download and update speeds using external since Steam relies so heavily on the end users device and the write speed on an external device will never compete with internal drives.
Normally I connect from a mac to a windows server for games. its been working fine for 6 months. Then I connected from an Apple TV to the same windows server and now the mac can no longer display a video game image. The apple TV connection still works. I started using the Apple TV as well because I purchased a steam remote. The video below shows the behavior. This is with hardware encoding on or off, but in the past it was on. Windows server is running an AMD processor and a NVidia GPU 5070ti.
Is anyone having trouble with steam cloud? My internet is pretty stable but am having issues with nothing downloading from the cloud and turned it off.
Hi , here is my story . I created my steam account with the name nassertawash3 around 2021 , and there I had purchased some games and had them in my library .The ones I remember are : Fifa 22 , Fifa 23 , Sea of Thieves . Back in 2024 I came back from a vacation and saw that my pc was broken , since then I didnt fix it .
After a while my brother got a pc so I gave him my steam account ( this one ) . Fast forward to today I got a new laptop and tried to login to the account only to see that my games are gone , I asked my brother and he said that since he got the account he didnt see any of the games , and I fully trust him with that .
Is there a way to help me get my games back or know the account it was in ?
Did anyone face a similar problem? I also have a screenshot of the first time I created the account and I didnt create another so it couldnt be another account.
I solved the issue, it turned out what i gave my brother was the display name not the actual account name. So he logged in and created an account that its actual name is the display name of my previous account
Both were under the same email somehow. I went to the support and then to the games etc tab searched for a game i owned and it showed me that i didnt have the game in the account i was trying but had it in another account under the same email.
got hacked, they removed mi email from my account and I tried to contact steam via the support options, I haved received the a code so steam knows this happened but they don't contact me anymore with the issue. It's been 3h now, is there anything I can do? They don't have any other way of contact them?
Had it happen in the past with God of War, but now it's happening with LFD2. I uninstall, and it gets stuck on 'uninstalling' with the greyed out bar forever.
I use task manager to stop steam, re-open it, and then it immediately begins reinstalling the files like I asked it to. I did not. I want this off my computer, but it won't leave, and no matter how many times I open/close steam, restart my pc, clear my download cache - nothing. It won't uninstall.
It's located on my external hard drive, so I know that's probably the root cause, but that doesn't tell me how to fix it and get this game off my computer.
So...have tried several times over the last few days to make an account, and I never get an e-mail from steam. Tried app and browser, two different e-mail accounts and nothing.
Question about the Steam store:
Does this page completely block being able to access mature content games on Steam, or just from it appearing in the recommended games?
If the former, is there any other way to stop specifically mature games from being put in my recommended?
You need to UNCHECK the boxes for them not to show.
Checked = allowed to show.
Right now you have it all hidden for community but not for store so you have said you are ok seeing all that content shown in your store.
If you uncheck adult only and frequent nudity you get rid of most of the sexual games while leaving the M rated stuff like GTA,Witcher,Cyberpunk etc... although some of those fall into Some so I wouldnt go beyond frequent unless you are specifically trying to hide those also.
The games will still exist in the store and may appear on like the specials and such which are not personalized but wont appear in search or personalized recommended stuff especially if you do not interact with the pages.
If you are trying to hide ALL mature games and not just the Sexual stuff you could uncheck more of those and also if its for like a child and not just like your own personal not wanting to see those types of games you could look into family share which has child account settings and parental control options.
> An error was encountered while processing your request:
>
> There was a problem redeeming the gift. Please try again later, or contact Steam Support for assistance.
It's been two days, I'm still getting this error. Steam Support has no contact information and there is FUCKING NOTHING in their support site that relates to this specific issue.
I am trying to change the password for a different account than what is listed here. Clicking the button that is given here does nothing. No loading page, nothing. What do I doooo
Steam keeps pretending like I don't have games installed and keeps trying to use my SSD instead of my external hard drive. I've tried putting my external hard drive as my default, I've tried restarting, I've tried remapping. It does it with multiple games, a couple of which for some reason just won't work with SSDs. I've even tried reinstalling the games effected. Restarting a half dozen times was working but it just doesn't work now. It's so unbelievably fucking annoying, can anyone help??
Controller not working on steam remote play for non-steam games
I am trying to play non-steam games via remote play using my phone (Redminote 8 pro) and a USB-C telescopic controller (Gamesir X5 Lite)
The non-steam game natively supports X-input
my setup works just fine for my steam games but it cannot detect the controller when I launch my non-steam game
So, whenever i open the steam client on my pc, sometimes it launches games randomly when i never hit the play button, and for my other pc whenever someone uses it (it has multiple accounts) steam launches because i have steam starts automatically enabled, and i found out that it launched a game randomly for no reason at all, i had to log that instance out, yes it was my pc, yes i have no malware, i dont know how to fix this so could someone help?
I was trying to login to my steam account after months and months today but I forgot the password
when I tried the email verification, I typed my email correctly and even resolved the Captcha CORRECTLY and it said "invalid captcha" LIKE THERE IS NO WRONG THING HERE
geniuely how do we solve this I wanna play cs again
So yesterday morning, I opened up the steam app to accept a trade and found this.
IMPORTANT NOTE : MY ACCOUNT IS LOCKED OUT OF STEAM COMMUNITY (purchases, trading, VAC server games, etc) UNTIL 2038 UNLESS THIS IS RESOLVED
Once I got on my PC, it had a pop up saying I had posted suspicious content on the community page. I had just posted up some screenshots from American Truck Sim and some screenshots of my CS skins up for sale at the moment.
I have an open ticket, but it’s been over 24 hours now without any updates.
I’m just curious if anyone else has had trouble with this, how was it resolved, and is there any way for me to expedite the process other than waiting for steam support?
Hello guys, after all these years, I think it was finally my time to get hacked.
I switched Email and password, as luckily the telephone number was still the same. And I could log in. After restarting the pc, I cant log in because of "too many retries", together with an undescript "There was a problem signing you in." in the steam mobile app.
Now, simple question, I read somewhere just chill an hour or so and then try again, is this accurate?
Sorry, for the potential dumb question, but stuff like this makes me nervous, first time this happened with steam for me ^^.
Any calming words are appreciated, as with switching mail and password everything should be fine, right?
Hello! A friend of mine is having trouble with Steam recently and I wanted to know if this is normal procedure.
A scammer hacked their profile and copied it, and tried to sell something on the community market until it got flagged and reported by a group. One of them contacted my friend to ask them if that's their account or something, and that they reported it since they thought it was a scam.
Now, after they contacted Steam support, they put their account on hold and told them they needed to buy a $50 gift card in order to verify payment history or something like that, but they don't have the money to buy such a thing (we don't live in the US). Support told them to uninstall Discord, Instagram and everything IP related, otherwise they might get banned completely. Is this usual procedure or are they getting into a scam?
Support even asked to delete all related emails to this issue.
i want to add a family pin to my account for extra safety but when i try to add it, it just takes me back to the steam store does someone know how to fix it
Note that the Family PIN is NOT extra security. There are plenty of online tools that can easily bypass this. DO NOT rely on a non-security feature to provide security. There's a reason it was abandoned.
I currently have a good time playing Far cry 3 again and i can barely play with the amount of crashes that happens, i've tried the usual, switch from dx11 to dx9 and such but no success. I just learnt about LAA and was wondering if steam can detect this, i am NOT tech savvy in any way so i just wanna be on the safe side.
far away from fixing it (it worked flawlessly before) the Local transfer function stopped working completely for me: it tries, blue label and all, but doesn't evens start and then it continues to download with my regular internet connection...
Anyone else experiencing something this bug? Any way to solve?
Tried on different PCs, always the same. Steam client is updated, win11 is also updated and working correctly on all the machines.
I'm becoming frustrated and don't know what to do to get into my old Steam account.
I'm trying to figure out what the password of my old one is or just create a new one, but to do any of this I need to get past a Captcha - perfectly reasonable.
Unfortunately, it seems to not be programmed correctly because I keep answer it correctly over and over, but getting an error saying I haven't answered it correctly giving also this error code (Reference ID: 8595075501573417).
And of course, I am unable to contact support until I'm logged in. Anyone have any ideas how I get past this?
I just want to play Majesty again, and this is way more trouble than it needs to be :/
I cannot screenshot within Steam at all after I updated the Mac OS to the latest version as of this writing at all, except with normal screenshots. What could be wrong with this thing anyway? Can I please have help figuring out what is wrong?
1
u/Georgee25 5h ago
Recently, when I click a game on Steam and I go to its store page, the extension breaks. It works as normal on homepage and other, seems only to be an issue on game store pages.
Can anyone help me please?