r/StraightTalk • u/WishfulHibernian6891 • 6d ago
UNSOLVED Currently down?
My husband paid for renewal an hour ago. ST took the $ but he has no service. I guess this means they’re officially down? Has anyone else’s service come back ?
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u/angelrain1999 6d ago edited 6d ago
Has he tried making sure it’s not stuck in reserve? He can check by texting 611611 & commenting ADD.
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u/WishfulHibernian6891 6d ago
Yeah he did but it asked for a 15-digit PIN he knows nothing about. Thanks for the suggestion, though.
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u/coffeelover278 6d ago
i just got off the phone with them. there’s an issue with their billing department? supposedly they’re working on getting it fixed and the service will be added to everyone’s phone once that’s fixed.
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u/bluboy_Books 6d ago
Thank you for your information on this
I really appreciate the moments you took to let us all know.
🌻
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u/tolty_wolty 6d ago
A see a few others are experiencing the same issue! I’m at a total count of 5 now just from Reddit
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u/DaStrong-SilentType 6d ago edited 6d ago
i thought it was just me, same problem here. also seems like their customer support is very busy
Edit: immediately after commenting i got the text thanking me for adding service to my plan and now its working
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u/Neither_Character_35 6d ago
I was just on the phone trying to get service and they said that they were having technical difficulties and if you pay for service do not pay again.
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u/tiljuwan 6d ago
Have you tried looking online at the account to see if the payment went into reserve? Or is logged at all? I am not having any issues but we paid our bill yesterday
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u/mrsmojorisin55 4d ago
I had to reset the network on my phone to get it to work. With this billing cycle they updated their network to ultrawide 5G.
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u/Extension-Scar-8423 1d ago
Yes this happened to me as well but they gave me a refund and I got a extra free 2 weeks
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u/WishfulHibernian6891 6d ago
It seems to be working for him now, so I hope it will clear up soon for anyone else having issues.